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“Memorable location, improvements needed ”

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COMO Parrot Cay, Turks and Caicos
Ranked #1 of 1 Hotels in Parrot Cay
Certificate of Excellence
GreenLeadersSilver level
Reviewed 12 August 2017 via mobile

I had always wanted to stay at Parrot Cay and was thrilled to finally have the chance to do so on an anniversary trip to Turks. That said, our stay at Parrot Cay was mixed, especially when compared to our first 4 extraordinary nights at a swish hotel on Grace Bay in Provo. Here's my feedback, pros and cons:

Accommodations in an oceanfront room (NOT a Villa) - In desperate need of renovations, which are imminent. The bathroom, for example, had no shower door and a bathroom flusher that needed to be jiggled after each use. The first night my lamp shade broke and had to be replaced. Furniture was dated and lighting poor. Wifi router went down. Built-in couch had springs popping through. Even the key was outdated as the door had to be locked from outside and wasn't easily portable.

Service - Friendly and attentive but not extraordinary to the level of anticipating guest needs. Example: spa appointment and kayaking excursion booked through the front desk and no golf cart available either time to take us to the appointments. At departure, we waited again and the woman who did drive us grabbed a water bottle for herself but didn't ask us if we'd like one. At dinner one night I was eaten alive by bugs and had to ask for bug spray, rather than it being offered. At our hotel on Grace Bay servers walked the beach offering aloe and sunscreen; here it was left at a kiosk for guests to ask for.

Cost - In light of the service and accommodations, it is unconscionable that we paid $800 per night. In the low season. All recent guests should be extended an invitation to return to the newly renovated resort at a discounted rate.

Location- Parrot Cay is a beautiful but SECLUDED island. Do not make the mistake of thinking that you can pop over to Provo easily. If you're interested in diving or eating out at all, then spend some time in Provo too. I am sooo glad we did.

Food: Very, very good. Lots of healthy options. Also fruit delivered to the room daily and high tea offered mid-day. Breakfast was included. Delicious juices and coffee, also enjoyed The NY Times digest at our table.

Activities: We loved having bikes available to explore the island and a wonderful running/walking path that meandered through coconut and banana groves. My husband took advantage of yoga and Pilates, both of which were great. A definite highlight for both of us was a kayaking excursion through the mangroves with guide Jimmy Lee. We will never forget our incredible morning with him. Massage/spa was good but not great. Surprising given the holistic aspect of the resort.

Beach/pool: The pool here is gorgeous. Beach was a bit of a disappointment after Grace Bay. It's narrow and chairs are close together. Also Parrot Cay gets lots of wind so sand kicks up. Ocean water is gorgeous. Hobie cats, windsurfers and paddle boards are plentiful and lots of fun.

Other: Lots of young children at this resort for some strange reason. I am a parent of two, and I found myself very annoyed that it was hard to find peace and quiet at the pool, at meal times and sometimes in our room. There should be some restrictions placed on kids under 12 as many hotels have, especially ones not set up to accommodate young guests.

Guests are allowed to smoke in public spaces here so we had to deal with secondhand smoke at the beach. This seems very antithetical to Parrot Cay's mission given that it's a "wellness retreat." Big thumbs down for this.

If you have mobility issues be sure to ask about fully accessing this property. We did LOTS of walking and stair climbing.

Overall: While Parrot Cay is in desperate need of renovations (which are imminent) and would benefit from a few service tweaks, the island is a special place. There is a friendly, down-to-earth vibe that is palpable, and we left feeling relaxed and grateful for our time away. If you've never been to Turks before and/or are looking for a truly extraordinary beach experience then be sure to spend some time on Grace Bay too.

Stayed: August 2017, travelled as a couple
5  Thank Hilary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dant H, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded 17 August 2017

Dear Hilary H,

Thank you so much for taking a moment to leave us a detailed review of your recent experience at COMO Parrot Cay. With constructive feedback we are able to monitor the level of service we are providing as well as the conditions of the facilities. We couldn't agree with you more about the improvements needed around the property and it gives us great pleasure to announce that we have an extensive renovation already underway. This renovation will focus on the Verandah rooms in the main building of the hotel, as well as a few other areas around the island. With the hotel closing end of August, we are very excited to reopen mid-November with a fresh product.

The poor service you experienced is not indicative to a true 'COMO Parrot Cay stay', and I will make sure to address with the departments mentioned and implement corrective trainings.

I am pleased to hear you did enjoy the cuisine, the excursion with Jimmy Lee and that your husband took advantage of the complimentary wellness activities during your visit.

Hilary H, thank you again, your feedback is very much appreciated and we do hope to be able to welcome you back after the reopening.

Warm regards,

Dant Hirsch
Regional General Manager - America's

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12 - 16 of 940 reviews

Reviewed 7 August 2017

My husband and I lead always-on lives in NYC and so we love to escape to places that are tranquil every once in a while. Parrot Cay did not disappoint.

From the welcome hut, to the boat ride, the near-private beach, the impeccable service and (not-inexpensive) food, Parrot Cay was one of our better travel experiences. It definitely provides R&R.

Only recommendation to Parrot Cay would be to limit the age of children at the resort as it does impede on the quiet atmosphere.

  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank LifeLessOrdinary34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dant H, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded 17 August 2017

Dear LifeLessOrdinary34,

Thank you for the perfect review of your recent visit. It is always a pleasure to hear how our guests are able to escape the city life and really decompress on our tranquil private island. I am excited to share with you that we will be debuting our kids club, Play by COMO, this upcoming festive season. This will provide our junior guests with a facility to play and enjoy programing tailored to them while providing our guests traveling without children with more quiet time.

We hope to be able to welcome you back in the future!

Warm regards,

Dant Hirsch
Regional General Manager - America's

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Reviewed 1 August 2017

Dear COMO family,

We want to thank you for an amazing experience at your resort. On a recent vacation and 20th anniversary celebration for our dear friends, we had the pleasure of visiting this serene paradise. From the time we arrived at the airport and were greeting by a smiling COMO host, we knew this would be a vacation like no other.
A beautiful boat ride to the island where we were greeted by our butler, Ningsih. She was there at the dock to greet us with her calm welcoming smile and from that moment on, she was there for our every need. Thank you Ningsih, I hope I didn’t embarrass you by bawling saying goodbye to you. I meant it when I said you made our trip so special. I will never forget you! I’m so glad we chose the two-bedroom beach villa, because we were able to have you!
Our second day on the island Ningsih arranged a special evening in a private dining venue called The Cottage. This gorgeous room opened up to astonishing water views with a pool of flowers in the middle of the room, candles and everything was so beautiful! Our friends had a beautiful anniversary celebration and we were honored to be there with them.
COMO Shambhala Spa. The experience is authentic and genuine. The therapists are so gifted. The treatment room has a water view and you just want to stay there forever. Probably why we went back the following day and did it again! At the spa we had the pleasure of meeting your Spa Manager, Lisa Jody. Wow! What an amazing lady and thank you, thank you Lisa! Thank you for telling us about the residence specialist, Dr. Parth. We made appointments the next day for a Reiki Healing Session. Dr. Parth has a gift. His healing therapy leaves you feeling very in tune with your body and mind and his advice, I will live by. Thank you Dr. Parth!

Okay now if stunning turquoise waters, fluffy white sand beaches, and a spa like no other wasn’t enough, the food. THE FOOD. Excellent! Everything was delicious!!! Beautiful restaurants and amazing service.
Claudia, the Reservations Manager. Thank you Claudia!! You helped us with all of the arrangements. Sorry for all of the emails. It was so good to have a connection to the property before arriving. Once again, special from the start.

The staff at this property make you feel at home. Genuinely wonderful people! So many to thank for making this such a beautiful trip.

General Manager, Dant Hirsch, you run a fantasy island!
Thank you for a beautiful experience that we will never forget.
Sincerely yours,
Jorge Magluta, Hilda Magluta, Kenneth Hanley, Angie Futrell

Stayed: July 2017
1  Thank Angie32746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dant H, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded 17 August 2017

Dear Angie32746,

It was a true pleasure to have you with us in celebration of 20 years of marriage for Mr./Mrs. Magluta. Thank you so much for taking a moment to leave us a review of your visit. It truly means so much to the team to read how they were able to help in making your escape to paradise as relaxing and rejuvenating as possible.

I will make sure to share you kind words with Ningsih, Lisa, Dr. Parth, and Claudia who are all incredible assets to the team. I hope to be able to welcome you back in the future and please let us know if there is ever anything we are able to assist you with. Take Care!

Warm regards,

Dant Hirsch
Regional General Manager - America's

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Reviewed 25 July 2017

Exemplary service is rare enough but adding soul, graciousness, warmth, enthusiasm and heart made for an incomparable experience! From the moment my 18 year-old daughter and I were welcomed at the airport and driven to the Parrot Cay launch by Reno and Theresa, our first visit to the Turks & Caicos was a dream! A 25-minute boat ride through the crystal clear aquamarine waters transported us to paradise completely! We were welcomed at the hotel with open arms--within hours it seemed as if the entire staff knew our names and made us feel as if our happiness was their primary concern! Our room was cozy and charming with a lovely balcony overlooking the stunning landscape and sea. We were at the pool at 7:30 am our first morning to enjoy a session of yoga with Dr. Parth--enlightening and enjoyable! I received an email from him reviewing what he had shared with us about health! I mentioned to Katerina that I'd love to go snorkeling off-island, if possible by catching an already scheduled ride on the hotel launch--by breakfast the following morning she had it all arranged and we spent an awesome afternoon exploring the colorful sea and island inhabited by adorable iguanas! We took a long walk on the beach early on our last morning before opening and Tony appeared with ice cold water for us thinking we might be hot and thirsty! So much fun to bicycle to the banana and coconut plantations--children get to plant their own coconut tree! We were treated to sublime cuisine offered by Chef Kadek, creative dishes with enticing flavors. Lokeeta added so much to our dinner experience at the Lotus restaurant each night. Harry, Restue, Pande, Patty and Kongkea all went out of their way for us, adding so much to our experience. We have already planned to return with my husband hopefully next year!

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SJMDesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dant H, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded 17 August 2017

Dear SJMDesign,

We truly appreciate you taking a moment to leave us a review of your recent visit to COMO Parrot Cay. Our team takes great pleasure in going above and beyond expectations to ensure our guests have a memorable experience. All of the employees mentioned are true examples of that. We looking forward to welcoming you back and meeting your husband on the next trip.

Warm regards,

Dant Hirsch
Regional General Manager - America's

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

We just returned to NYC from COMO and it was a dream. We went for part of our honeymoon and my birthday. They had 2 pictures of us waiting in our room with a bottle of wine with a kind card. Catarina and Kunal took care of us throughout our stay and made us feel right at home. The attention to detail and personalized service was special and touching. The hotel threw a cocktail party one of the evenings which was a nice area to mingle and meet the GM Michael who exudes warmth. They arranged a fishing trip for us and always made sure we had dinner plans/reservations.
The beach is one of the finest I've ever been to and the water is clear and warm. It is private so you don't have to share space the way you would on a busy beach.
They are closing for 2 months in the fall to upgrade the rooms but the property is well kept and clean.
Things to consider-
-Some people don't like being stuck on a private island but know that going into the trip.
-Kids are allowed so there is a chance you'll have a screaming baby around.
-The food is expensive but fresh and tasty.

We plan to return at some point in the future. The spa is unbeatable!
The staff waved goodbye as we left on the boat--true hospitality.

Room Tip: Villas are the best but we enjoy our "regular" very much.
See more room tips
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank mindlestrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThibautCOMO, Director of Sales at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded 29 August 2017

Good morning Mundlestrips,

Thank you for sharing your exceptional experience at COMO Parrot Cay. We cannot wait to have you back on property for more memories.

best regards
Management

Report response as inappropriate
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Additional Information about COMO Parrot Cay, Turks and Caicos

Address: 164 Leeward Marina, Providenciales | British West Indies, Parrot Cay
Phone Number:
Region: Caribbean > Turks and Caicos > Parrot Cay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Parrot Cay
Price Range: $1,037 - $3,068 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — COMO Parrot Cay, Turks and Caicos 5*
Number of rooms: 72
Official Description (provided by the hotel):
Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more   less 
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Also Known As:
Parrot Cay Providenciales
Parrot Cay Turks Caicos

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