I had always wanted to stay at Parrot Cay and was thrilled to finally have the chance to do so on an anniversary trip to Turks. That said, our stay at Parrot Cay was mixed, especially when compared to our first 4 extraordinary nights at a swish hotel on Grace Bay in Provo. Here's my feedback, pros and cons:
Accommodations in an oceanfront room (NOT a Villa) - In desperate need of renovations, which are imminent. The bathroom, for example, had no shower door and a bathroom flusher that needed to be jiggled after each use. The first night my lamp shade broke and had to be replaced. Furniture was dated and lighting poor. Wifi router went down. Built-in couch had springs popping through. Even the key was outdated as the door had to be locked from outside and wasn't easily portable.
Service - Friendly and attentive but not extraordinary to the level of anticipating guest needs. Example: spa appointment and kayaking excursion booked through the front desk and no golf cart available either time to take us to the appointments. At departure, we waited again and the woman who did drive us grabbed a water bottle for herself but didn't ask us if we'd like one. At dinner one night I was eaten alive by bugs and had to ask for bug spray, rather than it being offered. At our hotel on Grace Bay servers walked the beach offering aloe and sunscreen; here it was left at a kiosk for guests to ask for.
Cost - In light of the service and accommodations, it is unconscionable that we paid $800 per night. In the low season. All recent guests should be extended an invitation to return to the newly renovated resort at a discounted rate.
Location- Parrot Cay is a beautiful but SECLUDED island. Do not make the mistake of thinking that you can pop over to Provo easily. If you're interested in diving or eating out at all, then spend some time in Provo too. I am sooo glad we did.
Food: Very, very good. Lots of healthy options. Also fruit delivered to the room daily and high tea offered mid-day. Breakfast was included. Delicious juices and coffee, also enjoyed The NY Times digest at our table.
Activities: We loved having bikes available to explore the island and a wonderful running/walking path that meandered through coconut and banana groves. My husband took advantage of yoga and Pilates, both of which were great. A definite highlight for both of us was a kayaking excursion through the mangroves with guide Jimmy Lee. We will never forget our incredible morning with him. Massage/spa was good but not great. Surprising given the holistic aspect of the resort.
Beach/pool: The pool here is gorgeous. Beach was a bit of a disappointment after Grace Bay. It's narrow and chairs are close together. Also Parrot Cay gets lots of wind so sand kicks up. Ocean water is gorgeous. Hobie cats, windsurfers and paddle boards are plentiful and lots of fun.
Other: Lots of young children at this resort for some strange reason. I am a parent of two, and I found myself very annoyed that it was hard to find peace and quiet at the pool, at meal times and sometimes in our room. There should be some restrictions placed on kids under 12 as many hotels have, especially ones not set up to accommodate young guests.
Guests are allowed to smoke in public spaces here so we had to deal with secondhand smoke at the beach. This seems very antithetical to Parrot Cay's mission given that it's a "wellness retreat." Big thumbs down for this.
If you have mobility issues be sure to ask about fully accessing this property. We did LOTS of walking and stair climbing.
Overall: While Parrot Cay is in desperate need of renovations (which are imminent) and would benefit from a few service tweaks, the island is a special place. There is a friendly, down-to-earth vibe that is palpable, and we left feeling relaxed and grateful for our time away. If you've never been to Turks before and/or are looking for a truly extraordinary beach experience then be sure to spend some time on Grace Bay too.
- Official Description (provided by the hotel):
- Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more less
- Reservation Options:
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- Also Known As:
- Parrot Cay Providenciales
- Parrot Cay Turks Caicos