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All reviews snack food thomas cook indoor pool kids club nice hotel evening entertainment pizza across the road niki lollo isla jet bungalow animation german spa chips
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Reviewed 7 September 2018 via mobile

Entertainment was french, all French and nothing but French, if you are from France then brilliant, or possibly even Germany, but if you want entertainment and you speak English in any form, then best avoided. On the up side, pool was quiet and well maintained, food was varied and good, although if you like a drink, stick to the all inclusive stock, as we didn't on the first night and we ordered a whisky and coke and vodka and coke and it came to 26 euros! Setting was beautiful, as is Crete in any form, most amazing island out there, just when chilling out at the hotel was impossible to connect with anyone, as apart from a little sign language and pointing at relevant inanimate objects, the language barrier was very apparent.

Stayed: September 2018, travelled as a couple
Thank Pete T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
front office M, Public Relations Manager at SunConnect Marina Beach, responded to this reviewResponded 8 September 2018

Dear Guests,
We thank you very much for sharing your feedback on tripadvisor and for your highest rating!
We are glad to read you enjoyed your stay with us!
We are surprised with the reaction regarding our animation team, we have indeed a French club in the hotel as well as an Italian one but the team is announcing all activities in English as well as the shows!
All of them also speak English and some of them German!

We thank you again for choosing us for your holiday and we hope if your travel plans bring you back to Crete that you will consider to visit us again,

Kind regards,
Sunconnect Marina Beach Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

This place had almost everything you would expect for a 4 star. Superb food, great customer service, fine size rooms, clean expansive pools with entertainment.

We stayed in a room with sea view looking at the archery and it was perfectly quiet.
Our son who is almost 4 went to the kids club for activities and he loved it! Accept his last day where he attempted to leave on his own...they weren't too pleased but apologised afterwards as it was a tough day for them.
There are different pools which is definitely an added bonus! We stayed mostly at the pool with the swim up bar as there were more activities and music there! But there is a quieter pool if this is what you want and a kids pool with slides which our son loved!
Make sure to book for the a la carte when you arrive because it is amazing and books up quickly and the free massage as it expires after 2 days. They don't remind you about this unfortunately but to be expected...they probably can't accommodate everyone in high season.
The entertainment was brilliant...the team are great with plenty to do!
We rented a car there in the hotel for 1 day and travelled East...it was worth it!

Stayed: August 2018, travelled with family
2  Thank JaneKF1480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
front office M, Public Relations Manager at SunConnect Marina Beach, responded to this reviewResponded 29 August 2018

Dear Guests,
It is a true pleasure to read your positive comments on tripadvisor, we are delighted you had a wonderful stay with us.
We thank you for choosing our hotel for your holidays and wish to have chance to serve you and your family again in the future,

Warm regards from the whole team,

Sunconnect Marina Beach Team

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Reviewed 26 August 2018

Had an absolutely fabulous holiday here. Great for all ages, teenage nightclub and plenty to do for the younger kids. The Jet team were fab and always made an effort to make you feel included. Beach volleyball was a particular highlight - Belgians, French, Poles, Italians, Czechs, Brits and Russians all having a good go with plenty of high fives! Food was fabulous, rooms very clean, plenty of sunbeds by the pools and beach. So funny to see all the multinational kids communicating through google translate! Would recommend this holiday and are likely to go back again.

Stayed: August 2018, travelled with family
1  Thank phoebe247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
front office M, Public Relations Manager at SunConnect Marina Beach, responded to this reviewResponded 26 August 2018

Dear Guests,

We are truly delighted with your highest rating and your fabulous review.
Nothing makes us more happy then to read you had a fantastic holiday with us and that you remained completely satisfied with our food, cleanliness and our International entertainment program.
Thank you for your kind words regarding our animation team.

It will be our pleasure to welcome you again in the future!

Sunny greetings from Sunconnect Marina Beach Team

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Reviewed 19 August 2018

Went here for one week.Hotel service was okay food fantastic staff really nice. We had one bottle of complimentary water on the day we arrived and no more,no tea coffee milk unless the maid was asked.the air con wasn't up to much but the rooms were clean.
The Europeans don't speak so if your English don't expect anyone to reply if you say hello,I was under the impression that they send all the anti social people here.
The kids club....Lollo and Benies......?the kids are segregated ,I was told by one of the staff in the kids club it's because they speak different language...disgusting.......european I thought the British were too. No Italian in one club ,French and German in another I was told and English ,Latvian and Polish in another.If your child can speak a couple of Languages you will be able to use the other clubs.
All in all I wouldn't go again with my Grand children.The pools have mould in and the tiles are coming off. We have returned home with the kids and had to go to the Doctors Saturday morning with temperatures and ear infection...Thumbs down to Thomas Cook for lack of information ànd a lot of bull from the rep as to why the clients are anti social....apparentley it's a culture thing ....really.

Stayed: August 2018
2  Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
front office M, Public Relations Manager at SunConnect Marina Beach, responded to this reviewResponded 26 August 2018

Dear Guests,
Thank you for sharing this review on tripadvisor.
We are happy to read you were satisfied with our service, the food and the friendliness of our staff.
Further to your comments, please note that the coffee station in the room is refilled once daily. Our Lollo & Bernie kids' club has 2 British animators, 1 german and 1 Belgian but there are 2 more kids'clubs, one for our Italian club and one for the French club.
As you can read in other comments of guests, our hotel is for an International public and it is proven that many different nationalities together, can have a great holiday here with us.

Regarding the pool safety: as per health and safety regulations, all pool water is checked 2 times daily and overnight , chemical cleanings take place.

We hope that in spite of some issues you may have encountered, you keep a lovely memory of your visit to Crete,
Kind regards,

Sunconnect Marina Beach Team

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Reviewed 18 August 2018

The hotel is rated 4 stars, but it is not connected to any 4 star hotel.
Cats are waking in the restaurant while guest are eating.
No fresh drinks, nothing natural.
The drinks are with the taste of Orange or limonade or.... just the taste of it.
All food repeat each day.
Very noisy hotel, not enough sleep, and not relaxing at all.
I do not recommend the hotel, I am sorry but I had to tell the truth.
I am very unhappy for the money which I spent on this vacation.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank samko1608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
front office M, Υπεύθυνος Σχέσεων με Πελάτες at SunConnect Marina Beach, responded to this reviewResponded 20 August 2018

Dear Guests,
We are truly sorry to read we have failed in meeting your expectations.
Please note the ratings of the hotels differ from country to country. According to Greek 4* hotel standards, our hotel definitely corresponds to this.
Fresh juice is available at all our bars at a surcharge .
Regarding the meals, we have many excellent reviews regarding our food and the variety, it is normal that some things are basic on the buffet like pasta, French fries and pizza so therefore you see them always on the buffet.
We regret not being informed of your problem with the noise, in all main building rooms there is a 2nd door which isolates the sound when closed properly.
We have noticed your comments which we will take into consideration for our future operations.

We hope that in spite of some problems you might have encountered, you still keep a good memory of your visit to Crete,

Best regards,
Sunconnect Marina Beach

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