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All reviews sea view black tiles animation team half board pool bar the main hotel plenty of choice great holiday evening entertainment pork family room shuttle bus quiet location reception staff plenty of sunbeds lovely walk wellness centre
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Reviewed 11 October 2018 via mobile

This hotel is excellent all the staff
Could not be more helpful
Stayed in the family bugalows which was adequate all the rooms are being refurbished across the road
Next time as we have disabilities we would stay on an assesible room if possible
In the main hotel which we seen
We have been to this hotel on and off
For sixteen years and we have seen
Many changes over the years for the better

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank Odyssey95833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management H, Director General at THe Mirador Papagayo, responded to this reviewResponded 11 October 2018

Dear Anne and John,

Thank you again for spending your holidays here at your second home, THe Mirador Papagayo****.

Your kind words about our staff, will be passed through to our team. We love to have you here. We hope everything goes well and please let us know for your queries for the next stay.

We keep in touch,

Kindest Regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

Room tip: Can't improve on what we had (except for the squid) and will be back as soon as possible.Looking forward to seeing you all again.
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management H, Director General at THe Mirador Papagayo, responded to this reviewResponded 11 October 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 October 2018

Stayed for the fifth time at the Mirador in September. Always feel relaxed as we know we will be well looked after. Room was clean and extremely comfortable. Staff friendly,efficient and accommodating. Booked already for 2019.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
2  Thank johnbesant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management H, Director General at THe Mirador Papagayo, responded to this reviewResponded 11 October 2018

Dear Mr. Besant,

Thank you for sharing your message here with us and other travellers here on Tripadvisor.

It is our greatest pleasure to know that you have been staying here with us so many times and that you have made the reservation for next year. Please let us know if you have any room request or special queries.

Kindest Regards from Lanzarote,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

Just come back from Miridor , lovely stay and a few comments / opinions:

Good Points

- We were in the superior sea view front room type, room was lovely and views are incredible. These are part of their recently refurbished rooms.

- Plenty of sun loungers and choice

- Good choice of food, some items such as the deserts do by the end of a week start to get repetitive with the way they are made though. A lot of similar sponge based cakes just with different flavors etc

- Clean pools

- Nice Spa

- If you are in a superior room this gives you access to the privilege lounge. This is a nice touch and worth a little extra money. Its means you have a relaxing lounge 10:30-18:00 each day with drinks (including alcoholic) and some snacks, with somewhere with good wi fi, TV etc so you can relax for a bit there if needed.

- Balinese Beds - These are big bed type sun loungers you can rent for 20 euros for the day which includes a bottle of Cava and 2 fruit sticks. The two nicest ones are located on the sun terrace and is a nice place to spend the day and catch the sun

- Drinks on the all inclusive were good, and plenty of choice

- Staff are fantastic, helpful, friendly and you feel like they are happy you are there and enjoy there work

Not so good:

- We left the card they leave in the room on our bed for the sheets to be changed, they were not changed till we raised this, the cleaners simply made the beds with the same sheets

- Others have mentioned it before but there was an Ant problem with our room. We ended up spraying them with a spray they provided but was annoying as you felt you needed to spray the bathroom and leave it to air for 20mins before taking a shower

- Bottled water. This as far as we can see was only available from one of the bars which opened at 10:30. Everywhere else was cups of water only. We wanted to walk into the market one day at 09:30 and wanted to take some water with us and was told by pool bar we would have to wait till lobby bar opened. I'm sure if we asked reception they might have been able to sort it though . Was just a shame pool bar etc could not have provided a few small bottles.

- Not reserving sun loungers with towels is not really enforced

- Didn't bother us, but if you are used to hotels which enforce strict dress code for your evening meal, although there is a sign outside restaurant its not really enforced as people will be in shorts and T shirts if they want

- The evening entertainment, bar one act it was bad! Also although they have refurbished the bar in the evening entertainment room the rest of the room is very "1970s" Butlins and i think would be a much nicer space if they worked through re furbishing the rest of the room also.

They also advise in the welcome to the hotel information that you should not take food back to your room / out the restaurants etc or you will be charged. Unless we missed it i do not believe there is room service and there is no pool side waiter service either .

Overall we have a nice stay, food, drink, weather, staff and room were good.

I would say the hotel is more 3* than 4*. It misses the small touches that in our opinion move a resort/hotel into the 4* and 5* classifications, and service and options you expect to be offered at a 4* and 5*

Room tip: superior sea front, floor 4
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Brist0lTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management H, Director General at THe Mirador Papagayo, responded to this reviewResponded 11 October 2018

Dear guests,

Thank you for taking the time to share such a detailed review about your stay here at THe Mirador Papagayo****.

We really appreciate your kind words about our staff and the buffet. It is nice to hear that you have enjoyed your Superior Sea view Room with the Privilege Lounge, it is a nice little touch for our guests to enjoy.

Happy to know that you have enjoyed our newest Balinese Beds, they give you the ultimate holiday feeling and a day or total relaxation!

We have taken note of your comments and suggestions of the points that we can improve, thank you for pointing them out so we can work on those to improve our services!

We hope to may welcome you back again in the future to may exceed your expectations.

Kindest Regards from Lanzarote,

Hotel Management

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Reviewed 6 October 2018 via mobile

As a family of 4 with 2 children under 5 we took the option to stay all inclusive at the Mirador.

I have to agree with the majority of comments and say the staff at the hotel with very few exceptions are excellent. They were always friendly, had time for the kids and made our time their very enjoyable. The staff in the kids club were especially great.

The hotel and our room was clean and well kept.

The location of the hotel is quiet which suited us but is within walking distance of bars and restaurants.

I have to disagree with many of the comments regarding the food. Ultimately this is not a cheap hotel but also it is not a premium hotel. I feel that for what we paid the food was more than sufficient and whilst there was some repetition in the types of food there was always a decent selection for breakfast, lunch and dinner.

The reason I have not given 5 stars are as follows. We stayed in a junior suite (views were fantastic). If you have a young family be careful the floor tiles are very slippery when wet. The drink selection on the all inclusive package is excellent although disappointingly the mini bar in the room remaind empty. As there was no minibar it would have been good to be able to take plastic glasses back to the room but after 6:30pm you had to carry glasses back if you wanted a drink in your room or on the balcony. These were only minor things which did not really impact on our enjoyment of the holiday but prevented a 5 star review.

Overall great holiday, great location, great hotel.

Date of stay: September 2018
Trip type: Travelled with family
1  Thank Benoire666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management H, Director General at THe Mirador Papagayo, responded to this reviewResponded 11 October 2018

Dear family,

Thank you for leaving a review about your stay here with us at THe Mirador Papagayo****. Thank you for your kind words about our staff and especially the animation team. It is nice to hear that the small ones also have enjoyed to the fullest!

We appreciate the feedback about our buffet. We try to serve for all the diferent guests and nationalities in our hotel!

We have taken note of the comments of your room and services. We do not have room service unfortunatly, but it is no problem to enjoy drinks in your room!

Hope to may welcome you and the family back here at THe Mirador Papagayo****.

Kindest Regards from Lanzarote,

Hotel Management

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