Visited this water park with my family last week. Never again. There was one lifeguard monitoring the 5 slides which in my opinion is unsatisfactory considering the amount of children. My 10 year old went down a slide. My husband waited until he was told to go. He then met our daughter in the slide and crashed into her. Injuring her. Not seriously thankfully but this was only due to his quick thinking. My daughter was terrified and soon after we had to leave. I witnessed another lack of supervision in the wave pool. Having complained on the way out I was told there was sufficient staffing which I strongly disagree with.
We lament what happened to your daughter and we will inform our security staff in order to avoid these incident happening again. We are happy that she is feeling better.
I would also like to point out that we take security very seriously therefore we are a referent in all the matters that include security and hygiene among all the waterparks of the island.