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Reviewed 19 September 2017 via mobile

The hotels itself is lovely. The grounds and rooms are very high quality, and the views are great as we had a sea view. I would suggest enquiringly for a sea view room, it made the room a lot nicer with large sliding doors looking outwards to the sea.

Stayed: September 2017, travelled as a couple
Thank NickThompson123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 20 September 2017

Dear NickThompson123,

Thank you for giving us some feedback on Tripadvisor.
We feel very glad to know you have been satisfied during your stay at the hotel and have appreciated the nice views, it is true that we are lucky to be located next to the coast with beautiful views to Fuerteventura and Isla de Lobos islands.
We hope to welcome you back again in the future in order to provide the best of hospitality we have to offer.

Best regards,
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Everything about the holiday was brilliant. Staff were all so helpful, polite and friendly. My family and friend had stayed here before and were enthralled by all the recent changes. Rubicon Palace supplied everything you would wish for and more as an all inclusive holiday. Grounds were immaculate and as an early riser I saw for myself the work that went on so early in the mornings around the poolsides and gardens. You only had to listen to other holiday makers at meal times saying that this was their third or fourth visit to confirm an excellent choice had been made. Well Done everyone. I hope to come again

Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
Thank X2111UAmaryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 20 September 2017

Dear X2111UAmaryc,

Thank you for trusting in H10 Rubicón Palace to spend your holidays and thank you for sharing your opinion on TripAdvisor.
We are happy to read that you have appreciated the improvements we have done and we are glad to hear from you that we have a lot of repeat customers at the hotel wishing to come back for many times more.
The fact that you would come back at the hotel in the future is the best prize that we can get.

We hope to see you soon in order to provide you the best holidays!

Best regards,
The Management.

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Reviewed 19 September 2017

Had a lovely first family holiday with our 22month old. Definitely worth going the all inclusive as there isn't many restaurants and pubs outside the hotel unless you go into playa Blanca which is €5 away by taxi. The selection of food in the buffet was amazing and range of drink in the bar was incredible. The added bonus was on the day of check out at 12pm we were still able to avail of lunch and drinks in the bar till we were collected for the airport at 4pm. The entertainment for the kids everyday kept our little 22 month old busy. Thought the rooms were lovely and recently done up and the cleaners were very accommodating. Definitely would love to return someday

Room Tip: Ask for one of the new rooms with a balcony especially if you have young kids so you can sit out on while they sleep
Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 20 September 2017

Dear Emma R,

We would like to thank you for trusting H10 Rubicon Palace as a destination to your holidays.
We appreciate the time you took to share your opinion through Tripadvisor since it can be very helpful for the guests in the future.
It is nice to read that you have appreciated our entertainment and the selection of food and drinks.

It would be a great pleasure to welcome you again in the future.
Best regards,
The Management.

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Reviewed 18 September 2017 via mobile

Unfortunately this was the worst hotel I've ever stayed at, an open bottle of toilet cleaner was left in our room to which our daughter got a hold of and had it in her mouth, luckily she didn't swallow any, the rooms are dirty, bedding not changed for 8 days until we stripped it so they had to change sheets, rooms not mopped and veranda left dirty, cockroaches found on our veranda although there are plenty to be seen in complex, some of the chicken we had for dinner on one occasion was raw in middle, disgusting.
We complained various times about our problems but it fell on deaf ears, only answer we got from guest services was "what do you want me to do" or "I'd hit my staff but my hands are tied" this man told us he was the manager, well I think your answers speak for themselves and what kind of hotel you run.
My advice to anyone reading this, stay well clear of this hotel and look for a real 5 star where your looked after all the time

Stayed: September 2017, travelled with family
16  Thank yogi7172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 19 September 2017

Dear yogi7172,
Thank you for the feedback regarding the recent holiday.
We would like to inform you that after checking our internar register, we have no report from your side regarding the above mentioned issues with the cleaning; we are sure that we could have done our best in order to provide you a pleasant stay.
We apologize regarding the situation which you have described; as you may understand it is an isolated case and of course, your comments and notifications will be taken into account in order to avoid such situations in the future.
We would like to remind you that we gave your daughter and your family as well some gifts with an aim to improve your satisfaction with us, for that reason we are sad to read that it was not enough for you and unfortunately, you have not appreciated it.
Best regards,
The Management.

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Reviewed 18 September 2017

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 19 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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