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Reviewed 22 March 2015

Our bedroom was damp, made our clothes damp and smelled damp. The trees/plants around the grounds were watered from the septic tank making everywhere constantly smell. The food and drinks were rubbish. The water park slides are in need of serious update also the childrens play in need of a definite revamp the sea saw was able to be lifted from the ground. The place was riddled with cats. The only thing the hotel has going for it is the staff always very pleasant and helpful.

Room Tip: Wouldn't recommend
  • Stayed: March 2015, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank BeciT4491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Manager at HL Paradise Island, responded to this reviewResponded 24 March 2015

Dear BeciT4491,

we thank you very much for your stay at HL Paradise Island. We deeply regret that your holiday was not what you expected and that we could not meet your expectations. We are very sorry that the all inclusive option as well as the bedroom were not to your liking and the waterpark and the childrens' pool area not to your satisfaction.
In order to protect our environment and to recycle water our hotel has its own water treatment. This procedure is also supported by the local municipality and helps to reduce the scarcity of water on the island of Lanzarote.

Please excuse the inconvenience. About a second chance in the future our whole team would be very happy.

Kind regards
The management

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Reviewed 22 March 2015

as title suggests, this hotel is run efficiently, it is definitely more for families and all that it has in place for families is sufficient for a good holiday. Myself and husband travelled without kids, so mostly just done our own thing, as entertainment etc wasn't geared to our tastes /but we knew that before we went so don't think we should mark them down for that! Firstly staff all welcoming /friendly /helpful and engaging. Hotel clean /well laid out and not to far away to visit other places with taxis /buses /bikes /car hire readily available. Food /drink plentiful and varied (not to our taste) but most made good use of what was available! Guests were a mixed bag of different nationalities, some friendly /rude /greedy /in your face /or like us just done their own thing. So to sum up, wasn't really our cup of tea, but feel it does deserve 4 star's for what it has to offer for families /entertainment /pools /reps etc that keep them going, and also for the ones that want to eat and drink all day, you will get value for money.

Stayed: March 2015, travelled as a couple
3  Thank Angela200710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Manager at HL Paradise Island, responded to this reviewResponded 30 March 2015

Dear Angela200710,

Thank you for this 4 star review and for your stay at HL Paradise Island!

We are very proud that our service, the staff, the rooms and cleanliness met your expectations.

What a pleasure to hear that you and your husband had a lovely holiday here! Nevertheless we deeply regret that there were some points that were not to your satisfaction.

Thank you for your review and we hope to have another opportunity to serve you again in the future.

Sincerely,

The management

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Reviewed 18 March 2015 via mobile

Second stay at hotel went with wife and two children 4 and 14 plenty to do with on site Walter park for all plus go carts quad bikes tennis courts football pitch lots to do gym etc 4 pools at the hotel 2min walk to Walter park on site but still pools around the bars area etc food good all week spotlessly clean room cleaned daily with fresh bedding and towels daily all staff friendly and go out there way for you.majority of holiday makers English 4 star hotel been to worse 5 supermarket on site so don't need to leave hotel but a coach picks u up every 15 min to go to beach shops etc only 15 min walk car rental with autoreisgn at airport 80 pounds for large car brand new citron ellse no excess and only pay 100 euro deposit if paying by cash if on debit card no deposit and they are a good company can't wait to get back soon fully recommended

Stayed: March 2015, travelled with family
5  Thank Nicky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Manager at HL Paradise Island, responded to this reviewResponded 19 March 2015

Dear Nicky B,

we thank you very much for your praising words and for your recent stay at HL Paradise Island. We are happy to learn that you have had a fantastic time and an excellent stay at our hotel. We are very glad that you have enjoyed the variety of activities and that the cleanliness of the whole hotel was to your satisfaction. Moreover we are happy that you used the free shuttle bus to the beach and the supermarket on site.

Our whole team is already expecting your third visit with your family at HL Paradise Island.

Kind regards

The management

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Reviewed 18 March 2015

After looking at some reviews after booking I did start to think if I had booked the right hotel however after returning yesterday I thought I would have to put a more realistic review then the picture painted by some.
The hotel is not brand new and therefore looks slightly dated however it is very clean and well maintained.
The staff are very friendly and helpful and speak a number of languages which is handy.
The pool area is nice and large and the water park is a bit of fun.
Food wise, breakfast is fantastic with so much choice then lunch and evening has great variety and changed daily. You can help yourself to wines, beers and soft drinks all day long and if you would like spirts just ask and you receive generous measures.
4* this hotel may not be however it is all price relevent and for the cost it is a fab hotel with nice food and drinks and great staff.

  • Stayed: March 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
6  Thank Rich0382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Manager at HL Paradise Island, responded to this reviewResponded 19 March 2015

Dear Rich0382,

thank you very much for your recent stay at HL Paradise Island and for reviewing it. We are glad to learn that you have spent a fantastic holiday and that you have enjoyed the water park, the pool area as well as the variety of food and drinks. We appreciate your comment on our hotel staff very much. Moreover we are very glad to learn that the cleanliness and the maintenance were to your satisfaction.

Our whole team is already looking forward to welcoming you back here at HL Paradise Island.

Kind regards

The management

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Reviewed 17 March 2015

Went back to Paradise Island at Christmas.
Thoroughly enjoyed it. We managed to get the same room as before 562. Which is great for Waterpark access.
Lovely meal laid out for New Year. A bit of something for everyone.
Free bus is always useful if you are going to the beach.
Would go back again!!

Room Tip: 562 - Next to Waterpark
  • Stayed: December 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Yvonne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Manager at HL Paradise Island, responded to this reviewResponded 18 March 2015

Dear Yvonne W,

thank you very much for reviewing your recent stay at HL Paradise Island and for your praising words.
We are very happy to learn that you have spent a fantastic time in our hotel and that the buffets and the New Year's meal were to your liking. We are very glad that you had a lot of fun in the water park and that you used our free shuttle bus.
For us it would be a pleasure to welcome you back at HL Paradise Island in the future,

The management

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