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“Better organisation needed”
other travellers have booked this property
Sun terrace and pool
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Sun terrace and pool
View from terrace Master bedroom with en-suite bathroom, air con and king-size bed
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Very good
21 reviews
Sun terrace and pool
View from terrace
Master bedroom with en-suite bathroom, air con and king-size bed
12mx4m heated pool
BBQ and al fresco dining area
Fully equipped kitchen
Internal private courtyard for sheltered dining
Lounge with international TV and DVD collection
Games Room
One of the sun lounging areas
Bedroom 3 with bunk beds and trundle
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 9
Playa Blanca, Lanzarote, Canary Islands

Reviews from our community

Very good - based on 21 reviews
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Reviews from our community

Date | Rating
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English first
English first
French first
German first
Any
English first
Fred B
Durham, United Kingdom
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Better organisation needed”
Reviewed 1 November 2016 for a stay in October 2016
1
person found this review helpful

When we arrived, villa had not been prepared, dirty towels lying on bathroom floors, beds as they had been left, dishes on drainer etc, not a good start. We called the villa management company on the 24 hour helpline and they told us they had not been told that anyone was staying there and that they would muster every cleaner they could to get it sorted, this was Sunday afternoon and we thought, yeah right, better get a hotel sorted but to be fair, they had a team there within 15 minutes. My wife sat outside and read a book while my daughter and I played pool and table tennis until cleaning finished then all was well.
The villa is in a good position close to seafront and there are a few decent restaurants within a five minute walk, oh, and a fabulous cocktail bar called Natura Beach, down onto promenade and turn right.
Now back to cock-ups, the cleaners arrived to clean the villa for the next guests, guess what, we still had 3 days holiday left so again I had to speak to management who asked to put the cleaners on the phone, after a short discussion the cleaner apologised and said they were only there to change towels and bedding so once again we breathed a sigh of relief but this is not what you want from a holiday.
Would we return to Casa Jemma? Yes because other than the cleaning farce, we had a fantastic time there, the villa could to with a little TLC here and there and instruction manuals for white goods would have been handy but overall, it's pretty good.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Seafront location and games facilities
Liked least: Beds, slept badly the whole holiday
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCBPresto...
Preston
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Fabulous relaxing 'home from home' with the benefits of glorious sunshine in great location”
Reviewed 29 September 2016 for a stay in September 2016

I have just returned from the most relaxing, fabulous holiday, as part of a group of family and friends in Playa Blanca, Lanzarote. The choice of accommodation, Casa Jemma, was a major factor in the overall success of the holiday. Casa Jemma is a delightful, spacious, immaculately clean 'home away from home' with fantastic outside space, a wonderful larger than average swimming pool and even a games room. The villa is extremely well equipped and located in a private, quiet, gated area, with direct private access to the promenade, approx 10 mins walk from lovely Flamingo beach with it's sandy beach, bars and restaurants and approx 30 mins lovely walk (along the promenade) from the centre of Playa Blanca. Maintenance and cleaning services provided at the villa are also excellent. Everyone in our group would definitely recommend Casa Jemma and hopefully we will get the opportunity to return. All in all a wonderful holiday!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Space, location, facilities, homely feel, cleanliness
Liked least: Some bedding and soft furnishings could do with a little TLC / replacing
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Reviewed 30 August 2016 for a stay in August 2016
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The Pool
Liked least: The Ants
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Greeny6
Staffordshire
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lovely stay”
Reviewed 17 August 2016 for a stay in August 2016
2
people found this review helpful

Stayed in Playa Real before but in a different villa so we know and love the area. Weather was excellent and villa great location. Very private with a great pool.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Aug 2016
Thanks so much for the review. Delighted to hear that you enjoyed your stay @ Casa Jemma
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarah S
Warrington, United Kingdom
Level 5 Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“fab villa - just didn't get the best weather”
Reviewed 12 May 2016 for a stay in February 2016

Casa Jemma was in a great location. Walking distance from a few restaurants and playa flamingo beach. Taxi's are really quick to come to take you anywhere else you need to visit and are really cheap too. Aqualava waterpark is walking distance in 5 - 7 minutes. Dvd player buzzed loudly when watching films. Think a new machine would be advisable.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: dvd noise
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 May 2016
Hi - thank you for this review. We will sort out the DVD player!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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