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Carla J
Solihull, United Kingdom

Beautiful accommodation in old convent building

5.0 of 5 bubblesReviewed 25 Mar 2024
Beautifully furnished in rustic style befitting the old convent building, with good quality heavy fabrics. Our room 105 had a large double bed in a sunken area with ensuite and mezzanine above.
The breakfast buffet was amazing, so much choice. Unfortunately the restaurant wasn't open in the evenings we were there (only weekends in March) but we found a great local restaurant nearby (O Safari). Very helpful staff.
Only complaints were some road noise at night and the bath taps and plug didn't work well, though fine for a shower.
Date of stay: March 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorge Quaresma, Other at Pousada Convento de Vila Viçosa, responded to this review
Responded 28 Mar 2024
Dear Mrs. Carla J,

On behalf of our entire team at Pousada Convento Vila Viçosa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.

It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Convento Vila Viçosa.

Best regards,
The Team at Pousada Convento Vila Viçosa
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviewed 28 November 2023

    A nice place to stay at a nice town to visit. The warmest welcome you can expect. The hotel would benefit from some small refurbishments but the gentle and professional staff overcomes that. Very good value for money.

    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank P5062JOluisc
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jorge Quaresma, Other at Pousada Convento de Vila Vicosa, responded to this reviewResponded 29 November 2023

    Dear Mr. P5062JOluisc,

    Thank you for your feedback on your stay at Pousada Convento Vila Viçosa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.

    It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Convento Vila Viçosa, and we look forward to welcoming you again soon.

    Best regards,
    The Team at Pousada Convento Vila Viçosa

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 September 2023 via mobile

    Lovely old hotel that we found ourselves getting lost in.We ate as a large group of cyclists in the restaurant and all really enjoyed our meals.Pool environment was very relaxing Only slightly negative comment was shower water not very hot.

    Date of stay: September 2023
    Trip type: Travelled as a couple
    Thank DianeM665
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jorge Quaresma, Other at Pousada Convento de Vila Vicosa, responded to this reviewResponded 18 September 2023

    Dear Mrs. Diane M,

    On behalf of the entire team at Pousada Convento Vila Viçosa, we would like to thank you for your kind feedback.

    It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

    We look forward to hosting you again soon at our Pousada!

    Warm regards,
    The Team at Pousada Convento Vila Viçosa

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 August 2023

    Really nice suite. The main cons were the terrible restaurant and the air-conditioning not working in one of the rooms. The water on the pool was cloudy and dirty. The pousada itself was a beautiful building, however in the need of some care.

    Room tip: Make sure you don't use the restaurant and look for places nearby where to eat. There are nice restaurants in about 20 minutes drive.
    Date of stay: July 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank nuno847
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jorge Quaresma, Owner at Pousada Convento de Vila Vicosa, responded to this reviewResponded 30 August 2023

    Dear Mr. nuno847,

    On behalf of our entire team at Pousada Convento Vila Viçosa, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.

    It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Convento Vila Viçosa.

    Best regards,
    The Team at Pousada Convento Vila Viçosa

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 July 2023

    The hotel is very good! The staff are all friendly and attentive. Everything was fine, nothing to complain about. Less than 500m from the hotel there are good restaurants. We will be back one day for sure.

    Room tip: a better menu restaurant.
    Date of stay: July 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank 114rodrigom
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jorge Quaresma, Owner at Pousada Convento de Vila Vicosa, responded to this reviewResponded 27 July 2023

    Dear Mr. Rodrigo M,

    On behalf of the entire team at Pousada Convento Vila Viçosa, we would like to thank you for your kind feedback.

    It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

    We look forward to hosting you again soon at our Pousada!

    Warm regards,
    Jorge Quaresma - Unit Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 May 2023

    The room was lovely. Quite roomy with a bath and shower. Everyone in the group thought the dinner was delicious. However, the main courses were all in a cheese sauce (the meat the fish and the vegetables). There was no vegan option even though one had been requested. When I asked about it they offered me the vegetables. There are no tea/coffee facilities in the room. Very disappointing. When I asked at reception for a kettle I got no joy. It is a beautiful Pousada, clean and very tranquil.

    Date of stay: May 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Anne L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jorge Quaresma, Owner at Pousada Convento de Vila Vicosa, responded to this reviewResponded 20 May 2023

    Dear Mr./Mrs. sybillannaballerina,

    We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy some of your expectations.

    We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.

    We appreciate that you chose Pousada Convento Vila Viçosa for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.

    Kind regards,
    Jorge Quaresma - Unit Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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