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“Worst hotel experience ever!” 1 of 5 bubbles
Review of Hotel Venus Sea Garden

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Hotel Venus Sea Garden
Ranked #2 of 3 Hotels in Brucoli
Certificate of Excellence
Austria
Level Contributor
216 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Worst hotel experience ever!”
1 of 5 bubbles Reviewed 15 August 2010

That there are weddings in a hotel is absolutley fine, and that they want to have a good party and fun is obvious. However what is absolutley unacceptable and what I can't understand, how a hotel can allow them to have an extreme loud open air disco with sound- and lighteffects from 1 am onwards!

Upon arrival we were told, that we wouldn't hear the wedding party - that was true until they kicked off their open air disco in front of our rooms at 1 o'clock in the morning. After a inquiry at 2.30 am they didn't even apologise and were also not able to provide any earplugs. Arround 3 am the event was over. In many years of travel I haven't had such a bad and irrogant complaint handling.

Also the next day there was loud animation at the pool - great for kids, not to for someone seeking some rest.
Size of the rooms is good - each room has a small terrace or balcony. Great ocean view from the breakfast restaurant.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Metzgermeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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274 reviews from our community

Traveller rating
    112
    98
    38
    17
    9
See reviews for
51
121
5
22
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
colchester, UK
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 28 August 2009

We stayed in August 2009 for a few days with our children and extended family. we were given beautifull rooms with a splendid sea view. The rooms are spacious and have a terrace were you can have your lunch with your family. The breakfast was more than sufficient, all you can eat and a vast choice. Service was excellent, the staff was very helpful and friendly, very eager to please. The only fault would be if need be are the showers, water run from hot to cold in seconds but apart from this little glitch we had a very nice stay. The swimming pool was great and very clean.
Would recommend for couples or family with children.

  • Stayed August 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jacqueline-vitello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp
2 reviews
5 of 5 bubbles Reviewed 12 April 2009

We went there in April so the swimming pool was still closed, but is seemed nice. The rooms were very clean and comfortable. The hotel staff was very friendly and always ready to give some advise for trips. The restaurant serves great food and the waiters were incredibly friendly. I would certainly go back!

  • Stayed April 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VivaSicilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern California
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 9 August 2008

This hotel is kind of in the middle of nowhere. The view of the sea and Mt. Etna is enchanting, but when we were there last week, there was really little peace and quiet to enjoy it. During the days, there was a deejay playing loud music at the pool. You couldn't really sit out there and read or take a nap. Our second night, we arrived back from an all-day visit to Siracusa intending to sit on our ocean-view patio and enjoy the sound of the waves before bed, but the hotel was hosting a very loud outdoor teenage birthday party that lasted until well after midnight. (The parking lots were all full, as well). The music and emcee's voice over the PA system were outrageously loud, and truly obnoxious. The walls in our room were vibrating from the noise, which originated from almost a whole wing of the hotel away..

The swimming platform at the sea that was mentioned in another posting was not open, so we had no access to the ocean and had to drive elsewhere to swim, since the pool was so loud. When we checked in, we quickly noticed that a lamp was broken and a wall light fixture had a burnt-out bulb, leaving the room very dim. We had to carry the burnt bulb and broken lamp out to find someone to replace them. The bed at the hotel was the least comfortable we'd had on a two-week trip, and there were dead squashed bugs on the wall. We got conflicting information from staff about good places to eat and nearby beaches to visit. The hotel supplies all kinds of bathroom toiletry items such as bath sponges and dental kits, but these hardly made up for the inconveniences. We did not think this hotel was worth the high price it costs to stay there.

Helpful?
1 Thank Marginwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 15 May 2007

We have booked this Hotel being based on my last experience in Sicily, where small towns are better than big cities in all terms :
service, real rest far from a terrific activities of the cities.
It's the place to be when you would like to get far away from people and have only just a sea in front of you. The hotel is clean, service is good. Be prepared to sleep in a very hard bed.
The restaurant is good but very expensive in terms of what you can find even in Siracuse. We suggest you to go to the fish resaturant "Al Castello" which is directly in the village Brukoli (1, via Libertà), where we experienced an incredible service and a very natural and tasty cuisine.
We can definetely return to this place.

  • Liked — Sea view and quiet place
  • Disliked — very hard bed in their
  • Stayed May 2007, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank NathParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Venus Sea Garden

Property: Hotel Venus Sea Garden
Address: Via Pantelleria 22 | C.da Monte Amara, 96011 Brucoli, Augusta, Sicily, Italy
Region: Italy > Sicily > Province of Syracuse > Augusta > Brucoli
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Brucoli
Price range (per night): $719 - $752
Hotel Class:4 star — Hotel Venus Sea Garden 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Venus Sea Garden Resort is situated among the rocks of a splendid bay, where you can lose yourself in the soft harmony of its sandstone construction. The hotel is extended upon a promontory, in a charming setting filled with gardens rich with beautiful flowers and terraces overlooking the sea. Furthermore, the resort enjoys unbeatable views of Etna. ... more   less 
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Also Known As:
Nh Hotel Brucoli

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