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“nice and relaxing”

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Hotel Toalstock Fiss
Ranked #2 of 13 Hotels in Fiss
Certificate of Excellence
Reviewed 3 September 2017

Lovely stay beautiful hotel staff couldnt do enough for for us including altering the evening meal menu as I do not eat meat. Beautiful breakfast evening snacks and evening meal. Plenty of places to visit and lots of cable cars

Stayed: August 2017, travelled with family
Thank O8120URjeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toalstock, Inhaber at Hotel Toalstock Fiss, responded to this reviewResponded 12 September 2017

Dear O8120URjeans,

Thank you for taking the time to share your experience of your recent stay at Hotel Toalstock. It is delightful to read that you had a great stay and our team made it even more enjoyable and memorable. It would be great to welcome you back soon.

Best regards from Serfaus-Fiss-Ladis
Family Schmid & the Toalstock-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 192 reviews

Reviewed 17 August 2017

The hotel is In a quiet village, It is isolated from the traffic of the main road.
We have met a team with a remarkable devotion. They have done everything to make our stay a nice and unforgettable experience. Service, smile and kindness is offered by any team member: people present at the reception, people managing the hotel as people working for us in the discretion to clean and prepare our room everyday.
The provided wellness infrastructure is beautiful. The swimming pool with hot water is a little jewel.
Another great moment is when we come and sit in the restaurant. We see a well set table and we eat an exceptional food. A very great cock head ! Any meal in the day was a real pleasure. And to accompany this gustatory experience, people responsible to serve us are using our chose pace between the successive dishes. They share professionalism with a human approach: always some kind or humorous words (although we are not german speaking).
Everything in the romantic room was nice and clean. We had chosen a room with balcony from which we could have rest to discover the mountains and part of the village. Nothing was missing. Everything to feel in a cocoon.
It was our second stay in this hotel. A third one is guaranteed !

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Guy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toalstock, Inhaber at Hotel Toalstock Fiss, responded to this reviewResponded 12 September 2017

Dear Guy L,

Warm greetings from Hotel Toalstock!

We would like to thank you for taking the time to share your fantastic review on TripAdvisor. It makes us very happy to read that you experienced again wonderful holidays at our Hotel Toalstock. The lovely lines about the friendliness and devotion of the entire hotel-team have excited us and released new motivation.

We are already looking forward to welcoming you back for a third time.
In the meanwhile we wish you all the best.

Best regards from Serfaus-Fiss-Ladis
Family Schmid & the Toalstock-Team

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Reviewed 14 August 2017

A hotel with a 5 "star" rating on TripAdvisor is pretty rare but I can say that the Toalstock fully deserves the praise. I have seen my fair share of good hotels, but the Toalstock is the best hotel I have been to in my life. The mix of friendliness and professionalism is truly unique and I will happily promote this hotel to my friends.

The room was really nice, definitely not your typical run-of-the-mill hotel room (but that's why we chose it!). It was spotless (which is to be expected in Austria) and nicely decorated (of course, you need to check the pictures first to see if that's your style).
I also liked the spa area very much. And the in-door swimming pool, even if small, was very welcome after a few hours of hiking around Fiss. By the way, if you can find an empty room in your property, a fitness room would be a nice addition!

The breakfast was fantastic, with extra special compliments for the great pancakes and croissants (really really good). The three dinners we had were likewise great culinary experiences. Kudos to the chef and his team! It did feel like a gourmet diner, without the fuss.
It's tough to suggest any improvement. I have mentioned the fitness room. The second thing that a potential customer needs to know but that did not bother us, is that the parking lot is at the bottom of the village. It's locked and someone from the hotel needs to accompany you each time you want to take your car. If you plan to use your car often, keep this in mind.
Would I go again? Oh yes, in a heartbeat if I can. Or maybe for a change I'd try the sister hotel in Fiss which I believe has the same owner.
The real issue with the Toalstock hotel is that most other hotels will look bland and "einfach nur OK" in comparison.

Thank you very much to the Hotel Toalstock team for their outstanding hospitality.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank DrNeko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toalstock, Inhaber at Hotel Toalstock Fiss, responded to this reviewResponded 12 September 2017

Dear DrNeko,
Greetings from Hotel Toalstock!

Thank you for taking the time to write such an outstanding feedback of your recent stay at our Hotel Toalstock. We are delighted to read you had a wonderful time and our hotel services and facilities treated you well. Especially our team in the kitchen highly appreciated your compliments and are proud to make your stay even more enjoyable.

Again, thank you for staying with us and we hope to welcome you back soon.
Best regards from Serfaus-Fiss-Ladis
Family Schmid & the Toalstock-Team

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Reviewed 6 August 2017

We had a fantastic time at this hotel. Everything about it is perfect. The staff are really helpful, the food is great and the room perfect. We were there as a family and it works well too for children. i highly recommend this hotel to anyone.

Stayed: August 2017, travelled with family
Thank 123Maria2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toalstock, Inhaber at Hotel Toalstock Fiss, responded to this reviewResponded 10 August 2017

Dear 123Maria2015! Thank you for this fantastic feedback and warmest recommendation at Tripadvisor. We are very excited for all your nice praises for the whole team, the room and the food. It would be great to welcome you again soon at our Hotel Toalstock in Fiss. Best regards from the sun terrace of the Tyrol – Family Schmid & Toalstock-Team

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Reviewed 30 July 2017

I don't give 5 stars easily, but this hotel has really impressed me. It doesn't happen often that after leaving we start plotting on how to return just to come back to an hotel.

LOCATION:

ca 5 min walk from the cable lift, in a steep hill (as the rest of Fiss) and 2 min from the church/town center. Perfect spot to discover the area. Only inconvenience is that the parking is quite far away, but they bring you back and forth with their shuttle.

ROOMS & SPA AREA:

When I saw the photos of the rooms, I thought it would be difficult to live to the reviews. With that decor, any dirt or issue would make them look vulgar. But the rooms and the overall hotel are immaculately clean. Not even a suitcase mark on the halls, everything looks as new. The craziness of the rooms might not be to everybody's taste (we did welcome change from other "normal" hotels though), but the rest of the hotel is very tastefully decorated. Especially the sauna and pool area are lovely, and very cleverly set up. You can feel they put a lot of thought into each room. The only thing I missed was a fitness area, but apparently there's one in the twin hotel in Ladis.

While it's marketed as an "adults only" there were some kids in the pool and restaurant (not in the spa, which is only for >16). They were very well behaved and not an issue so it might be also an option for families, as long as you don't mind a shower in the room.

FOOD:

Amazing and so abundant. The breakfast buffet is awesome and I loved their bacon. The croissants were also the best I have had outside of France. Very good selection of cheese, bread, charcuterie, cereals, dairy, jams, ...

The dinner was fantastic: bread+dips, first course, 2 soups to choose from, salad buffet, main course (3 changing dishes + 4/5 that are always available to choose from), cheese buffet, desert.
Especially in the first course and soups the cook gets creative and comes up with some stuff that is really outstanding (we compared one of his soups to another we had in a Michelin restaurant and we like the Toalstock more). Wine selection was good and varied.
Be prepared to come back with a few kg more, but it's so worth it :)

SERVICE:

This is the other area in which Toalstock excels. When you check in, they'll provide the gondel pass and an information booklet with map, hike trails and stuff to do in the area which was very useful (although I think some hike trails might be out of date). Every day you'll get information about the weather, activities, etc... The team has always a smile and are super helpful with any query.

The attention to detail was again impressive. Every night a different napkin fold and candle holder, every morning the bed sheets arranged differently... it's amazing how they look at every little thing.

You can also feel the owners are extremely involved in the hotel, not only in the reception, but also doing other "dirty" work like vacuuming the floor. It really shows they don't see this as just a way to make a living, but really are passionate about it. Another good note is that when a server forgot to bring us some drinks, she immediately came back with the drink + an aperitif as compensation. The fact the compensation was not offered at the end, makes me think they have been trained to take this decisions on their own, and don't require babysitting from management.

So great work to the Schmid family and the whole team. We will be recommending this hotel warmly.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Service
2  Thank Fledermaus g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toalstock, Inhaber at Hotel Toalstock Fiss, responded to this reviewResponded 1 August 2017

Hello Fledermaus g! Thank you for this amazing review about your recent stay at our Hotel Toalstock. We are very grateful for your gracious appreciation. Your encouraging, motivating words mean a lot to us and we have already shared them with the whole team. We are looking forward to welcoming you back to the hotel soon.

Best regards from sunny Fiss
Family Schmid & Toalstock-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Toalstock Fiss

Address: Obere Dorfstrasse 27 | 6533 Fiss, Fiss 6533, Austria
Phone Number:
Region: Austria > Austrian Alps > Tirol > Fiss
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 13 Hotels in Fiss
Price Range: $277 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Toalstock Fiss 4*
Number of rooms: 35
Official Description (provided by the hotel):
ONLY 5 WALKING MINUTES TO THE SKI-CENTER OF FISS! The Hotel Toalstock is located in the heart of Fiss. The cable car station, ski-school, sport shops and the ski depot are easy to reach within 5 walking minutes. With its outstanding cuisine, luxurious accommodation and gorgeous spa area, the Hotel Toalstock guarantees perfect holidays in the beautiful landscape of Fiss. Indoor swimming pool equipped with a counter current system, massage jets and underwater sound. Recreation area: rooftop spa lounge above the rooftops of Fiss. Spa-facilities: steam-bath, bio-sauna, Finnish sauna, infrared cabin, solarium and recreation area. Special spa-treatments and beauty treatments available! Cable car ticket of Serfaus-Fiss-Ladis in summer included! ... more   less 
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