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Reviewed 23 February 2016

Bored with the trois vallees, espace Killy, Verbier and other popular half term Brit ski haunts we decided to venture slightly off piste this year.
A client, who lives in Zurich, suggested the small Austrian village of Fiss, as an oasis of Tyrolean charm and relaxed family friendly hotels.
The resort itself is pretty quiet - do not come to Fiss for busy nightlife. The resort is hotel based with few bars. The streets are virtually deserted after 10pm. La Folie Douce will not be opening in Fiss anytime soon.
Skiing encompasses the three connected areas of Ladis (where there is a great ski park for younger children), Fiss and Serfaus.
We skied the entire area in five days which was enough.
The lift system is excellent with few queues. Skiing is probably more for intermediates and advanced skiers as most of the runs off the highest lifts are steepish reds.
There are some decent restaurants up the mountain the pick of which would be; Seealm Hog above Serfaus for modern European food and traditional Austrian fare, or Monte Mare if you want to risk high-end seafood in the mountains - the surf and turf of fillet steak and giant king prawns, with six oysters and a glass of champagne to start, was a highlight. The view from the restaurant balcony at Monte Mare is the best in the resort. Go on a sunny day.
Most of the mountain restaurants do not take reservations so they are often full by 12.30.
The recommended hotel the Schlosshotel was fully booked so we settled on a four star family run hotel,with spa, called The Bergblick.
The Bergblick is owned and managed by the Pale family, whose patriarch Herr Pale is modish, mid 50s, with a salt and pepper haircut - think Roger Daltrey in lederhosen.
The hotel has been extensively refurbished over the past few years in a clean modern style which is Austrian log cabin meets Scandi- chic with lots of pine wood and glass.
The mountain view from the balcony of our room was majestic.
It boasts an impressive spa, three sauna rooms, a wet room, relaxation rooms and heated outdoor pool. Be aware; the dress code in the saunas is total nudity, which middle aged German men, in particular, seem to relish.
The clientele is affluent middle class, mostly Austrian or German with a smattering of French. We were one of two Brit families in the hotel. As we were leaving the Dutch were arriving en masse for their half-term.
The staff are courteous and efficient, although their limited English and our O Level German created a few communication problems.
The restaurant is well appointed, there is a decent Austrian wine list, a fine digestif trolley and well stocked bar. Try the Veneziano aperitif cocktail of Aperol spritz and prosecco.
The food (at dinner) is a little try hard. They serve a five or seven course dinner every night. To be honest we would have preferred more traditional Austrian fare rather than some of the sub- Heston style dishes - celery foam with smoked salmon in a cream bisque anyone?
So, the only fly in our Tyrolean knodel was our treatment on the first night by Herr Pale at The Bergblick.
We had been seated in the lowest bowel of the hotel restaurant, screened off from the main restaurant, under some harsh lighting. We asked if the lighting could be dimmed, and when it couldn't we asked to be moved, preferably into the main restaurant area with the other families.
The next morning we came down to breakfast to find we had indeed been moved, out of the the restaurant altogether and into the bar area where we ate alone for the remaining five days.
We are a close family of five with three teenagers so were not bothered (and it led to much debate about whether this was the perfect metaphor for the UK's current relationship with the EU - still involved but isolated and on the periphery), but It left us wondering whether the pretension that The Bergblick has towards promoting an image of International sophistication is matched by the reality?
My conclusion is that if you want a quiet family alpine holiday away from the normal Brit ski crowd then Fiss could be your kind of resort.
If you are Austrian or a sauna loving naturist German I would recommend The Bergblick.
For the English it's probably a swerve.
If the Pale's really want to run a memorable alpine family hotel which blends tradition with having fun they should look no further than The Alphubel in Saas Fee Switzerland, unparalleled in its field.
Hotels like this work best when you are made to feel like a family member not an intruder at a family gathering.

Room Tip: get a mountain view
  • Stayed: February 2016, travelled with family
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2  Thank tony w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2015

We stayed at Hotel Bergblick for a week and were positively surprised: beautifully renovated rooms incl spacious bathrooms, great view from the room and generally good house keeping. Restaurant and bar service were excellent, food was tasty with great Austrian wine recommendations, dietary requirements were immediately and consistently taken care of. The owner family is very accessible, easy to talk to and helpful if required (we needed a doctor's appointment and they made it and drove us there). Location is a 10min walk to the slopes, but with the new ski depot where one can leave skis, helmet etc actually just a nice walk… Definitely a great place to stay and we'll definitely consider returning - only 4 out of 5 since it's a tad on the pricey side.

  • Stayed: February 2015, travelled as a couple
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Thank Julie_FRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2015

Hotel Bergblick is conveniently situated with wonderful views in quiet surroundings within walking distance to the ski lifts and rest of town. We found it to be immaculately clean, extremely service orientated, gastronomically outstanding with a fantastic outdoor heated pool and great relaxation rooms. The wellness spa is definitely worth a visit and remains quiet and peaceful with the 'only for over 15 year old' age requirement. We enjoyed a very comfortable week there and would highly recommend it to anyone interested in visiting the area.

  • Stayed: January 2015, travelled with family
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Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2012

Fiss is a small town of just over 1,000 inhabitants all of whom seem to own hotels judging from the number I saw on my one night stay. The setting is picture-postcard beautiful - the hotel's website accurately captures how perfect the town looks. Fiss is set in one of the driest valleys in the Tyrol, so dry that they manufacture snow to ensure that tourists still come in the summer.

The Hotel Bergblick is very close to the town's centre, right next to the Kulturhaus. My room, which had access to a shared patio area, was perfectly acceptable. Clean, comfortable and quiet are the obvious descriptors. The bathroom (shower-room to be precise) was on the small side but acceptable). Breakfast was fine and there was a wide choice of bread, cheese, eggs, cereals and juices. The free wi-fi worked well.

I suppose my question is what makes this a 4* hotel? I've stayed in many 3* places that were as good if not better. And how on earth does one decide which hotel in Fiss is the one for you? It must be a bit of a gamble given that there are so many. You won't go wrong with the Hotel Bergblick - but I wonder what all the others are like!

One nice touch is that the hotel allocates specific tables to its guests. It's a pity they don't tell you that when you check-in.

  • Stayed: August 2012, travelled on business
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2  Thank Justin_Dillon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2018 via mobile
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Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bergblick, Inhaber at Hotel Bergblick, responded to this reviewResponded 4 weeks ago
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