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Novotel
AU$219
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AU$219
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Malcolm O
Hobart
A Hidden Gem !
4.0 of 5 bubblesReviewed 6 Feb 2024
Great position; welcoming staff; good food options - especially breakfast.
Only disappointment was the swimming pool being so cold for the average person, however, this was the first time out of half a dozen visits that something was wrong. Would have appreciated it warming up over 48 hours though !
Date of stay: January 2024Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviewed 2 February 2024 via mobile

Well appointed rooms and modern bathrooms. The hotel staff were lovely and we enjoyed the buffet breakfast (although in 2024 it would be nice to see some vegan options and foods like avocado, fresh tomatoes, feta and butter alternatives)
Great value for money for an overnight stay.

Room tip: Additional cost for more than one car but other parking nearby is available.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank Partlyblonde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Novotel Melbourne Glen Waverley, responded to this reviewResponded 4 February 2024

Dear valued guest,

Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We are delighted to hear that you found our well-appointed rooms and modern bathrooms to your liking. Our team takes great pride in ensuring a comfortable and enjoyable experience for all our guests.

We appreciate your positive comments about our lovely hotel staff and the buffet breakfast. Your feedback is invaluable to us, and we are committed to continuously improving our offerings. Regarding your suggestion for vegan options and other specific foods, we appreciate your input and will certainly take it into consideration as we refine our menu.

It’s wonderful to know that you found our hotel to be great value for money during your overnight stay. We look forward to welcoming you back soon, and please feel free to reach out if there’s anything else we can assist you with.

Regards,

Ashan Abeykoon,
General Manager

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Reviewed 30 December 2023 via mobile

I like this hotel so much I have already booked my Christmas 2024 stay, on the day I checked out from my Christmas 2023 stay. Kavita helped me with some reservation questions on one of her days off, which was really kind. I love the orange juice making machine at breakfast. The indian food is amazing. really appreciate the way my preferred room is set up exactly like i like it. was nervous about new parking arrangements involving number plate recognition but they worked well. see photos in my Tripadvisor profile for some photos of my stay.

Room tip: Higher floors are quietest.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank AndrewAustralian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Novotel Melbourne Glen Waverley, responded to this reviewResponded 31 December 2023

Dear Andrew,

Thank you for choosing Novotel Melbourne Glen Waverley as your preferred destination and for sharing your wonderful experience with us. We're absolutely thrilled to learn that you enjoyed your Christmas stay and that you've already made arrangements for the next one!

It's heartening to hear about your positive interactions with Kavita; we'll make sure she receives the recognition she deserves. We're delighted that our facilities, including the orange juice machine and the Indian cuisine, added to the enjoyment of your stay. Knowing that your preferred room setup met your expectations is truly gratifying, and we appreciate your trust in us to deliver a personalized experience. We've also noted your mention of the new parking arrangements, and we're pleased to know that they worked well for you.

It's guests like you who make our efforts worthwhile, and we can't wait to welcome you back for another memorable stay during Christmas 2024. If there's anything specific you'd like for your upcoming visit, please don't hesitate to let us know.

Sincerely,

Ashan Abeykoon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2023

The staff on the welcome are amazing, service staff will go the extra end to look after you, The rooms are extremely clean and well-presented. The staff will always go the extra mile to look after you.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Patskie28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Novotel Melbourne Glen Waverley, responded to this reviewResponded 25 November 2023

Dear Guest,

Thank you for your heartening review! We're delighted to hear that you had an amazing experience with our welcoming staff. Our team takes pride in going the extra mile to ensure our guests feel well taken care of.

It's fantastic to know that you found our rooms extremely clean and well-presented. Maintaining a comfortable and spotless environment for our guests is a top priority for us.

Your kind words motivate us to continue delivering exceptional service. We appreciate your feedback and hope to welcome you back for another memorable stay.

Warm regards,

Ashan Abeykoon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2023

The worst hotel experience ever, should be rated 2 stars (Max). I was in Melbourne for eye surgery, so I thought I would treat myself. WORST mistake ever, Accor is a sub standard chain and cares only about getting as much money out of you as possible. First, I arrived back after lunch with my eye bandaged after 2 hours of surgery, only to find someone DRILLING into the wall next room. Rang reception who told me "don't worry, he should be finished in half an hour"....The room, smallest fridge I have ever seen, unable to put half a small pizza box in there, Boring decor, too cheap to even bother putting a print on the wall. No cutlery, plates etc, not even a saucer. This is all designed to make you spend money at their bar & restaurant. Ordered room service, they said 15 minutes so went to take a shower, came out to find phone ringing. They had already brought up the sub standard burger after 5 minutes, I didn't answer so they took it away. Then brought the SAME burger & fries back, lukewarm & tasteless (cost $25). Unable to plug laptop in to old 70's style plug on "work" table. I wish I had gone to a nice motel like I normally do, at least they don't charge you $25 a day to park your car, Very very disappointing, I will NEVER stay at an Accor place again. Not even 3 stars.!!

Room tip: Stay somewhere else.
Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank james a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Novotel Melbourne Glen Waverley, responded to this reviewResponded 11 August 2023

Dear James,

Thank you for your review from your recent visit to Novotel Melbourne Glen Waverley.

I wish to extend my sincere apologies for your recent experience with us.
Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations when staying with us.

I apologise for the maintenance works that was happening during your stay, unfortunately during the day was the only time these works could be actioned and it was emergency works for safety reasons however, we did cut them short for you.

In relation to additional amenities in the rooms such as cutlery places etc, please let our team know if you require any additional amenities in your room and we will be happy to provide these.

I am very sorry if we let you down on this occasion in regards to your room service, I will share this feedback with our Director of Food and Beverage.

We appreciate your input regarding the parking charges, and we apologise for any disappointment this may have caused. Our parking fees are in line with the local market and helps us maintain and improve our parking facilities for the convenience of the guests. Nevertheless, we understand your perspective, and we will take your feedback into consideration as we constantly evaluate our services.

Thank you again for sharing your thoughts.

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Reviewed 6 August 2023 via mobile

Pretty basic. Rooms are lovely. But common and shared facilities feel like it was once a nice hotel, but aging. Felt a little like someone’s hobby as a hotel.
Ticks all the Novotel boxes, but only just. Pool is very basic.
Watch out for the car parking.
The car park was designed by someone who has never driven a car. It is weirdly tight.
And charging $25 for parking is outrageous this far out of the CBD.
Room service was excellent. Just remember that there is an unusual service charge “on top” of the price list.

Room tip: The gym is well appointed. But the sauna is incredibly dangerous, with non compliant heaters in both sauna rooms.
Date of stay: August 2023
Trip type: Travelled with family
Thank StuartBal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Novotel Melbourne Glen Waverley, responded to this reviewResponded 11 August 2023

Dear Stuart,

Thank you for sharing your insights regarding your recent stay at Novotel Melbourne Glen Waverley. We appreciate your honest feedback and regret any disappointment you may have experienced. We take your comments seriously and will certainly review the areas you highlighted for potential improvements.

We are glad to hear that you found the rooms to be lovely, as we strive to provide a comfortable environment for our guests. However, we apologise for any perception of aging in our common and shared facilities. Our team is committed to ensuring that the entire property maintains the high standards that Novotel is known for.

Regarding the pool and car parking, we apologise for any inconvenience caused. We understand your concerns and will assess these aspects to enhance our guests' experience.

Thank you again for sharing your thoughts and we hope to welcome you back in the near future.

Sincerely,

Novotel Melbourne Glen Waverley

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