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2 - 7 of 37 reviews
Reviewed 17 December 2014

Room carpet very dirty with hairs from other guests, bathroom dirty, had hairs from other guests in shower, WiFi signal is terrible does not work, and Airport transfer is only available from 3pm and with a limited set up schedule, if need the shuttle they can not provide you the service, no shuttle available all day. TV signal is bad. Rooms need renovations. Due kitchen, the smell is not very nice in room, specially in the mornings, food smells bad coming from bathroom, also sewage smells in the morning in the bathroom too. Staff is friendly. Hotel with good location.

  • Stayed: December 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank cancunmexicocity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this reviewResponded 22 December 2014

Dear Guest

First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the clean as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment.
Waiting us the chance to have your preference and serve you as you deserve.
We are at your service.
GREETING

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

The location is easily accessed (go past Sendero Toluca) and turn right when you see Toks restaurant and the three hotel towers, if you turn too soon, you end up in the shopping center pay parking lot), or you can go past the three towers and turn right and come "around" the buildings from the northern side. There is plenty of parking, the three hotels at this location share the surface parking. The rooms are large and spacious, these are real suites with a separate bedroom. The furniture is a little sparse in the living room, but otherwise this was a good experience. The Toks restaurant is within easy walking distance and open late at night and early in the morning. There are other restaurants (plus a food court) in the shopping center, but the walk is somewhat farther (maybe another 100 meters). The staff is very helpful.

Room Tip: Rooms at the eastern end (away from Av. Aeropuerto) have less street noise.
  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank og84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this reviewResponded 7 August 2014

Dear Guest ,
Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Toluca did with your expectatives of comfort and service and make you very comfortable
Looking foward for your next visit soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2013

Clean rooms, good service. Good shuttle service to work. On the Sendero Plaza mall property, so close to restaurant, theater, etc. Close to the buses to Mexico City. Decent breakfast. Good coffee, free, all day. Decent wireless connection.

Room Tip: Ask for non-smoking room
  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank dannypickett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ControlCalidad, Director de Relaciones con Clientes at City Express Suites Toluca, responded to this reviewResponded 23 March 2013

Dear Guest,
It is our pleasure to host you at City Suites Toluca. Thank you very much for taking the time to share your comments with us. We are happy to know that the quality of the service met your expectations, that you had a comfortable stay and that the hotel´s location worked great for both your transportation and entertainment needs.
We hope to host you again

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Reviewed 26 December 2011

We had to be in Toluca for a family dinner December 24th, and selected this hotel according to location, price, and tripadvisor feedback. In one word, it was a delight. The staff was courteous and helpful, service excellent, our room spacious and clean and well equipped. The heating system was great, and for non-Spanish speakers there were English language channels on TV. Our room had a nice kitchenette with stove, fridge, coffee maker, pots and pans, and everything else. The Continental breakfast was best if we waited 30 minutes to allow the staff time to set up hot ham and eggs, and beans. There was fresh fruit (very good papaya), toast, cereals, and the makings for a sandwich or two. The hotel is also located adjacent to a large mall which was an added benefit.

Room Tip: We were on the 5th floor and elevators were fast and always available. The hotel was wonderfully quiet, so I can't say one room was any better or worse than another.
  • Stayed: December 2011, travelled as a couple
    • Value
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4  Thank Chucumite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2017
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  • Stayed: June 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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