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Reviewed 23 April 2017

Very poor customer service, urine stained beds , asked to be moved and were relocated, told the problem would be sorted out, then asked to pay more money for an upgrade. When we said no, they said we would have to leave the hotel. When we refused they called the police. Nice . I have stayed in some poor hotels but this takes the prize by miles, I have never been treated so badly. AVOID THIS HOTEL.

  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank paulashcroft0151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelClipperVilles, Director General at Hotel Clipper & Villas, responded to this reviewResponded 22 August 2017

Dear costumer,

We fully belive that the description of the incidents and the behaivour of the staff NO CORREPONDS to Hotel Clipper**** & Villes located at Torroella de Montgrí.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2016

I haven't spent there too long time, and in addition the weather was unfortunately terrible. but the place looks really good, the rooms are clean, very large and well kept. There's a wonderful pool to share in the village. definitely looks good.

  • Stayed: September 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Norbi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2016

Stayed in a 3 bed villa which was amazingly spacious, especially the bedrooms. Well equipt with dishwasher, washing machine, air con, tv etc. Our villa was just metres from the outdoor pool and not much further to the indoor pool. Pools were open until late so great for swim after dinner. Always able to get sunbeds and relaxed atmosphere, quiet but kids still able to play and make a noise. Near to beach and supermarket. Didn't use the restaurant as menu too limited and pricey for us. Highly recommend the villa and definitely will be back.

  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 172pauls32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2016

This was our first time at the Clipper (but not in the area). It was a great experience, and we'll for sure come back. We stayed in a room on the ground floor (there are only 2 floors). The room was very clean, and very well furnished (there is even a small kitchen). Staff is very friendly. There are 3 swimming pools (1 large and 1 small outside, 1 in the spa where there is also a sauna, a Jacuzzi and a small gym). We ate in the restaurant a few nights and it was very good. Breakfast (buffet) is up to the standard as well. The hotel is very quiet, and the grounds are well kept. The beach is only a few minutes walking from the hotel, and there is a nice "chiringuito" on beach (in front of the camping access) that serves drinks, snacks but also hot food (fresh fish). The owner is very friendly. The hotel is very well located if you plan to explore the Emporda and its great medieval villages (Peratallada, Pals, Palau Sator), stunning calas (Sa Tuna, Aiguafreda, Tamariu) and scenic fishing villages (l'Estartit, l'Escala). The other advantage of the Clipper is its secluded location in the middle of the rice fields of Mas Pinell. Divers: don't miss the Medas. 15 mins driving from the Clipper and you'll discover one of the nicest diving spots of the Mediterranean (I would suggest to contact the Les Illes diving center, as they really know their way around and run a very nice operation).

  • Stayed: July 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank ZinnekeReiziger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelclipper, Director de Relaciones con Clientes at Hotel Clipper & Villas, responded to this reviewResponded 19 July 2016

Dear Customer:

Thank you very much for your opinion.
We are very happy to know that you have had a very good stay in our hotel.
For us each guest is special and has their own needs, we are very proud to knowt that we have satisfyed yours.
Our hotel is fantastic to relax, for a very good gastronomy, practising water sports, relax on the beach.. and the best! we are located inside the Natural Park of Montgrí and Medes Islands !! Good on enjoy!!!

We hope to have the pleasure again of welcome you son!

Thank you!

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Reviewed 6 April 2016 via mobile

It was nice to stay in this hotel. Their service was friendly and the location is fantastic, and considering the cost performance, we give them 5 points. If you want to relax at a place far from congested place, this is the one we recommend.

Stayed: April 2016, travelled with family
Thank Plus_Ultra_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelclipper, Director de Relaciones Públicas at Hotel Clipper & Villas, responded to this reviewResponded 12 April 2016

Dear Customer: Thank you very much for the time you dedicated to let know other possible customers your experience in our hotel. We are very happy to know that you have had a nice stay and that you felt like home! this is one of our maximum goals!
All the team is very happy to know that you give us the 5 points! they deserve it for sure!

We hope to have the pleasure to accommodate you again in our relaxing hotel!!

Thank you!

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