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Sunshine at Rogla Lodge
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Sunshine at Rogla Lodge
The kitchen Lounge and dining area
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Very good
2 reviews
Sunshine at Rogla Lodge
The kitchen
Lounge and dining area
Comfy L-shaped sofa
Dining table
Wood burning fireplace
Double room
Twin room
The wine cellar
BBQ and log storage area
Hot tub in the winter snow
Hot tub - summer sunshine
Rogla Lodge, gable end view
Rogla Lodge - Peace and Tranquility
Rogla Lodge - lower driveway
Winter at Rogla Lodge
Pohorje vista
Pohorje sunset
Skomarje Church
Skomarska hiša
Vineyard - Zlati Gric
Zice Monastery
Zice Monastery near Slovenske Konjice
Watermill near Boharina
Gostilna Gastuz
Zlac Gric vinyard
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Overview
Cabin -
2 Bedrooms, 1 Bathroom, Sleeps 4
Zrece, Styria Region

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
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English first
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English first
Derek F
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Read observations before you book”
Reviewed 27 August 2017 for a stay in August 2017
3
people found this review helpful

Views spectacular, chalet average. You need to be aware of the following;

1. Approach road to the property is one car wide, gravel and 4.1km long and takes 15-20mins. It has some dramatic unprotected drops and the last kilometre is particularly rough, would not be suitable for some drivers nor the sort of road you take a hire car onto where your responsible for any excess and tyres.

2.Arrived in a thunderstorm to the local town and the agent informed us that it was too dangerous to try and go into the mountains and access the property until the storm ended.

3. Arrived no power, water (as pumped) or toilet facilities for 18 hours. So the property is susceptible to power cuts.

4.For us it was advertised with two bathrooms. It actually has one small shower room and one separate toilet.

5.If you wish to use the advertised Hot Tub it is 100 Euros extra.

6. After eight days the hire car needed a car wash otherwise I think we might have lost our excess and it looked like I had been rallying from the road dust.

7.Any misrepresentation of the bathroom numbers, silence in the description of the access road, hot tub costs and lack of being able to use the chalet in a power cut were met with a negative response from the owner.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Aug 2017
Thank you for your valued feedback about Rogla Lodge. Since purchasing the property we have spent considerable time and money on a wide range of improvements so our guests have an enjoyable experience in a spectacular and very private location. To date we’ve had guests from Spain, Hungary, Belgium, Croatia, Germany, Austria, England and Poland and everyone has been unanimous in praising the standard of the property. In the circumstances I refute your comment that the chalet is average.

Reference points 1-7 we wish to comments as follows:-

Item 1. The property is a 15-20 min drive from the town of Zrece and meet point with our housekeeper. There are 3 ways to get to the house after driving mostly on asphalt and the 2 shortest routes via the Vitanje road and Skomarje village include a final 2km on gravel road. The road is drivable with care in places and has a few passing spaces en route. In this instance our housekeeper took our guests via the easiest albeit longest route to the house involving the most distance travelling on gravel road. We have since revised this procedure and all guests will access the property via one of the 2 routes with a final 2km gravel section leading to the property. After leaving the asphalt road the final 2km takes 5-6mins to reach the house. These type of roads are common in the Pohorje region and locals invariably drive with courtesy when meeting other vehicles on the road. Most of our guests arrive in hire cars and we have not received any adverse feedback about additional rental charges after staying at the property. Rental companies are well aware of the rural nature of Slovenia and do not charge for washing away road dust. As owner of the property I regularly use a number of hire companies based at Ljubljana Airport and I have never been charged for cleaning a car.

Item 2. The house is located at altitude in the Pohorje region and can be subject to occasional thunderstorm especially during the hotter summer months. However, thunderstorms are common in mountainous regions throughout the world and guests generally appreciate it is part and parcel of the environment. It is unfortunate that the storm resulted in a power cut as we’ve experienced this phenomenon on a number of occasions without any interruption to the electrical supply to the property. Our housekeeper took a responsible approach and asked our guests to wait until the storm ended before taking them to the house. During this period they waited in her home and she made them hot drinks.

Item 3. On arrival at the property circa 9pm there was no power, water or toilet facilities. This was an unfortunate force majeure; however, I am advised power and water was reinstated after 12 hours circa 9am as opposed to your stated period of 18 hours. Yes, the property may be susceptible to power cuts - but this is no different to other neighbouring properties and houses located in adjacent towns and villages in the region.

Item 4. The property is advertised on our own website with a shower room and toilet; however, at time of booking is was advertised on HomeAway including 2 bathrooms. This was a genuine mistake on our part due to constraints on the HomeAway website. However, we have since managed to amend our advertisement and apologise for the mis-representation.

Item 5. The hot tub is 100 Euro extra as advertised on our website and we always clarify the fact when guests book via property rental sites. Unfortunately, we have been unable to add additional information to clarify this optional cost due to constraints on the facilities page on the HomeAway website. Although our sauna is included as part of the rental; unfortunately, there is significant maintenance associated with using a hot tub hence the additional cost. We have also found that many guests do not wish to use the hot tub in the hotter summer months. In this instance as a result of the misunderstanding at time of booking we offered a 50% discount for use of hot tub which was accepted by our guests.

Item 6. Hire companies do not charge for washing off road dust at end of the hire as it is an accepted norm to wash and vacuum at end of hire.

Item 7. As a result of the problems experienced on arrival I was very concerned with guest dissatisfaction and after 2 nights I emailed them offering a 50% refund if they wished to vacate the property by midday on Monday. However, the guests advised they wished do stay at the house for the full rental period as booked. I subsequently emailed them again asking if it was OK to call them as I was prepared to offer a substantial discount as a goodwill gesture if they wished to stay again in the future. However, our guests stated there was no need for further discussion. At this point I viewed the matter closed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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