We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (91)
Filter reviews
92 results
Traveller rating
52
30
6
2
2
Traveller type
Time of year
LanguageAll languages
More languages
52
30
6
2
2
Show reviews that mention
All reviewsbuffet breakfaststubai glaciercourse evening mealthe busneustiftspainnsbruckstops
Filter
Updating list...
2 - 7 of 92 reviews
Reviewed 13 December 2017 via mobile

We stayed here for our skiing trip. On arrival the gentleman owner checked us in and pointed us in the direction of our room. No help was offered for our luggage.

The waiters were rude. They forgot we were even there and we had ti keep asking for our courses.

The hotel is incredibly noisy. And i mean noisy! Our room was above the ski cellar so every morning and evening we had the bangs and clattering from below. I spoke to the owner and asked if there were any other rooms available. He told me our room was not noisy and walked away! The next day i asked him again. He gave us a different room to look at across the hall. This was even worse! Every little noise rattles throughout the entire building.

The cleaning staff were terrible. On day 3 we discovered a pair of old knickers in the corner of the room. They certainly were not mine or my wife's!

One day we could hear the cleaners coming down the hallway opening each room to be cleaned. As we were having a lie in we thought surely they will knock first..no they simply unlicked the door and flung it so hard the door smacked off the wall leaving us displayed lying in bed to the hotel guests passing our room! A few moments later one of the cleaners noticed and closed the door.

The building looks nice and the food was nice.

Stayed: January 2017, travelled as a couple
2  Thank ScottyApps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan S, Owner at Hotel Augarten, responded to this reviewResponded 12 March 2018

Dear ScottyApps!

Thanks a lot for your evalutation. As we always try to impove our service quality, our guest´s opinion is very important for us.

I am very sorry, that you didn´t enjoy your stay in our hotel and that you think, our rooms are too noisy! You are the first guests, that complained about that. We tried to do our best and gave you a new room as soon as possible (in the first night all our rooms were booked out). In your case there must have been very loud room neighbours respectively guest, who used our ski room. We are very sorry for that!

Thanks a lot for telling us your experiences with our chambremaids! You are right – this is unacceptable for me and I will make an employee dialogue with the chambremaids to avoid a mistake like this in futur.

Hospitality is one of our greatest concerns. Our guest on Holidaycheck or Tripadvisor always praise the friendlyness of our staff (or my husband´s)! I will check, why this was so different in this particular case.

But we are very happy, that you liked our food and our hotel so much!

Would be nice to welcome you again.

Best wishes
Helga Schöpf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2016

Rested several times. And if im Stubaital, only Augarten. As so nice and cordial as at home.The staff are very attentive and friendly. You want to return in this hotel again and again.The owners are very caring.

  • Stayed: January 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Alla_ssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan S, Owner at Hotel Augarten, responded to this reviewResponded 12 March 2018

Dear Alla_ssss!
Thanks a lot for your kind words! It´s lovely to read, that you want to visit us again!
We are looking forward to seeing you soon!
Yours family Schöpf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2016

I have been back to this family run hotel for many years and the standards never change.
You are always welcomed with a warm greeting and the atmosphere is relaxing and just what you need for an enjoyable break.
The hotel boasts its own spa in the basement which, after a good days skiing, is a welcoming experience and chill out time.
It's ideally placed for the village, ski hire, ski pass centre and bus routes.
If I were to return to Austria for skiing this hotel would be my first consideration above all the other choices.

  • Stayed: July 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2016

Have been there a couple of times. Hope to return as soon as possible.Stefan and his family is wonderful.The rooms are clean and spacious.Nice spa,close to busses and shops and on the route to the stubai glacier.You will not make a mistake.

Room Tip: Rooms away from the street are better and quieter
  • Stayed: December 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank alombard2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2016

This is a very good family run hotel. The owners are so friendly and couldn't do enough for you. The hotel very clean and has a great spa.
The food is second to none.
Little bonus free use of the toboggans to use on the ski lift across the road.
Great location half way between the stubia glacier and schlick 2000. Also ski runs across the road. This is a little gem of a hotel and worth every penny.
Free wifi through the whole hotel and fast connection.
Best kept secret in the Austrian alps.
We have stayed there twice and will not hesitate to visit again.
Thanks again.

Room Tip: upper floor are best for views but all are really good.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank blades44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews