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All reviews jungle beach boutique hotel galle fort white beach the pool area is great peace pagoda tuk tuk sri lanka jacuzzi bath pool side deluxe room small touches our honeymoon amazing food top floor stayed here for nights fantastic hotel
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Reviewed 14 February 2016

My wife and I chose Cantaloupe Levels as one the stays during our honeymoon. We were surprised by its beauty and absolutely loved it. The staff was friendly and too was the owner. Would definitely come back!

Stayed: November 2015, travelled as a couple
Review collected in partnership with this hotel
Thank Isuruwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cantaloupe_Aqua, Director of Sales at Cantaloupe Levels, responded to this reviewResponded 15 February 2016

Dear Isuruwan,

Thank you so much for your beautiful review.. We are glad that we were given the chance to help you celebrate with your new partner on your honeymoon.

We look forward to having you with us again :)

Best Wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2016

Stayed here as a family over Christmas. At the price (more than $2000 for 3 nights in a suite), I was expecting far, far more. Rooms looked like their escaped from the leftovers at an haute couture show and though an effort had clearly been made with parts of the hotel, it would have been expensive at half the price. I found the communications incessant onsite and weak and poorly organised before and after. If you were able to have a room here for $250 a night, I'd say OK. But at these prices, avoid.

Stayed: December 2015, travelled with family
Review collected in partnership with this hotel
1  Thank BigBenChimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cantaloupe_Aqua, Director of Sales at Cantaloupe Levels, responded to this reviewResponded 15 February 2016

Hi Ben,

Thank you for taking the time to post a review of your recent stay at Cantaloupe Levels. We have taken your feedback seriously and would like to apologize for not meeting your expectations. I would like to address each of the points below.

We value everyone's feedback and respect that each traveler has their own opinion on design and space. The room aesthetics and design is well depicted on all our pictures available on our website, tripadvisor profile and OTA's, which invites like minded guests looking for something different and helps them pick their choice of hotel.

We are unable to change much of your expectations on the design with regard to your opinion being leftovers from a hate couture show simply because we market the vibe of the hotel as a design boutique hotel, which 99% of our reviewed guests on Trip Advisor have willfully booked and enjoyed their stay.

I apologize on behalf of the staff with regard to the poor communication. This will be looked into and is being addressed as we speak. We do our best pre, during and post guest care via email and direct channels consistently. There is no excuse for the lack of it even though we probably have been running at our most peak times.

We agree that the prices could be steep during the time of your stay. It is apparent across the industry during the period of December 24th to January 5th due to the sheer shortage of rooms for the Christmas Holidays. Our lowest category room, which goes at $400 for these 10 days sells between $225 and $130 across the remaining seasons through the year, which proves that it's at the price range you expected for the property, except for the Christmas peak season.

We believe that Cantaloupe Hotels isn't right for everyone and we certainly hope that you will enjoy a hotel of your choice the next time you decide to visit Sri Lanka. We are sorry that we didn't not meet your expectations and were unable to give you a 5 star stay like we have with most of our other guests. We also hope one day in the future you will be able to return to experience the Cantaloupe Hospitality in one of our future properties set to open, which may be better suited to your taste.

Wishing you all the best and great year ahead.

Best Wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2016

Got to know about this place via a friend and chose this for my honeymoon. Hotel was perfect and we were also provided with a complementary bottle of wine. View was really good. Food was perfect and loved the 'breakfast on bed' concept that this hotel is having. Room was luxury. Recommend this place for honeymooners.

  • Stayed: November 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Krishan_Senevirathne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cantaloupe_Aqua, Director of Sales at Cantaloupe Levels, responded to this reviewResponded 15 February 2016

Dear Krishan,

Thank you so much for your beautiful review.. We are glad that we were given the chance to help you celebrate your life with your new partner on your honeymoon.

We look forward to having you with us again :)

Best Wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2016

We paid a little extra for the suite as were on honeymoon and wanted to guarantee we had the view from the pictures on the hotel website. The suite is amazing and just like the website although the bathroom (whilst large and clean) perhaps doesn't match the 5* rating of the room.
Hotel staff were friendly and the food at the restaurant is amazing - just a shame it was not busier when we were there as it lacked a little atmosphere as I guess most guests go into Galle for evening meals.
Very quiet hotel in a quiet location 10 minute tuk tuk from Galle centre.

Room Tip: Would recommend the suite if you can afford it as the view of the bay is spectacular.
Stayed: August 2015, travelled as a couple
Review collected in partnership with this hotel
Thank pickledbambi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cantaloupe_Aqua, Director of Sales at Cantaloupe Levels, responded to this reviewResponded 12 February 2016

Hi!!

Thank you for writing an amazing review on Cantaloupe Levels ! We are glad that you enjoyed your stay with us.. We wiil be sure to take your feedback and discuss on adding value to the bathroom to bring it up to more appealing boutique standards ..

As for the hotel being quiet and less busy has always been a good thing with the clients.. Many of our guests choose to stay with us due to the tranquil setting and away from the buzz in the bay but just a short ride away.

Once again thank you for the review. We look forward to seeing you again soon.

Best Wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2016

Cosy location for couples over looking the Indian Ocean. Away from the madding crowd. Good chill-out place to do absolutely nothing. It's near enough to various attractions and places for some activity. Walking distance to the newly built Peace Pagoda and Jungle Beach.

  • Stayed: February 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SelenaOh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cantaloupe_Aqua, Director of Sales at Cantaloupe Levels, responded to this reviewResponded 12 February 2016

Hi Selena,

We are glad to know that you enjoyed your stay with us! Glad you enjoyed the tranquility of the Rumasalla Bay. We hope to see you again soon with us!!

Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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