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All reviews gin and tonic deck restaurant pool area quirky hotel on arrival sea view the breakfast area fabulous hotel on a half board basis pestana alvor the ground floor fantastic stay the hotel manager short walk fried eggs small fridge lovely room
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Reviewed 31 August 2016 via mobile

Myself and my husband stayed here for 2 nights with our little boy. We were really looking forward to staying here as it looks fantastic. The actual experience was a slight let down.
Positives: the pools and views are gorgeous! The staff are very friendly and the decor is very modern in its design.
Cons: the hotel is not to 5 star standard. The hotel seemed a bit worn for a new hotel. Its location is also not ideal for walking to and from. While there is the boardwalk if you wanted to go through the front entrance it's not ideal.
The staff while very friendly as highlighted by other reviews are slightly informal and don't seem to be in a rush. I genuinely think the uniforms need to be reviewed.
The hotel rooms do not have enough hanging space and it's hard to store everything. We asked for an iron twice and they knock and collect it each morning! Our room had lovely views but the air con made our little boy sick and if it was turned off the room is very warm.

All in all I don't see us returning here. If I could sum it up, it's to a nice 4* standard and not worth the rate for the room. Can't put my finger on it but while nice it wasn't fantastic.

Date of stay: August 2016
Trip type: Travelled with family
3  Thank mariacunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela B, Manager at Pestana Alvor South Beach, responded to this reviewResponded 16 October 2016

Hi “Murzd”,
Thank you for sharing your opinion which is very important to us and allow us to improve our service every day. However, we are very sorry that you felt disappointed.
It is good to hear that you enjoyed the pools, view and decor. On the other hand, we accept your complaints and you can be sure that they will be taken into account. Indeed, we are not a 5 stars hotel but we work daily to make you feel in a hotel with a 5 star standard.
We would like to have the opportunity to welcome you again and to exceed your expectations this time.

Cheers,
Daniela Bargado
(Unit Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile

Visited the hotel's beach restaurant for the first time by walking along the new Boardwalk. We were greeted by the lovely Raquel who offered us a table on the terrace which was perfect. She stood and talked to us for a while and made us very welcome. The menu ranged from beach snacks to full meals and the prices varied considerably depending on what you ordered.
We shared a portion of 6 oysters @
8 euros which were excellent, a bottle of nicely chilled white wine, a bottle of water and a basket of bread and the bill came to 27.50 euros. The setting was very pleasant looking out over the beach and sea as was the service.
The prices on the menu varied dramatically for food and especially drinks depending on what you order, but we thoroughly enjoyed a couple of hours at this restaurant and would recommend a visit.

Stanley Green
Glasgow
Scotland

Date of stay: August 2016
Trip type: Travelled as a couple
2  Thank Bikerstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela B, Gerente at Pestana Alvor South Beach, responded to this reviewResponded 30 August 2016

Hello "Bikerstan",

Thank You for the feedback about your recent visit at Sea Deck Restaurant.
We love that you appreciate all service and the setting.

I will pass along the information you provided to our Food and Beverage team at the Sea Deck, Raquel will be very happy with your comppliment!

See you soon!

Daniela Bargado
(Unit Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2016

I am rating this hotel as very good because of the location and building/decor itself as the overall service (when I was there) lets it down. On average it should really only be "good". Hopefully this has now improved as we were there last year and the hotel hadn't been open too long.
Pros:location is perfect right on the beach (short walk through garden), all rooms have a great view, the hotel is not too big, there are 3 pools, there are outside exercising machines, the room is a good size, large balcony with table and chairs, large king bed, great decoration (room done in oranges and reds) everything is new and modern, the funky chaise longue in the room, bathrobes and slippers, free wifi and breakfast, safe and minibar with free water and soda
Cons:no closet in the room just open shelves with baskets and rails with hangers (no worries for us as we only stayed two nights), bathroom has a bathtub but the tub is a little high and sprays water everywhere, bed mattress is hard (in my opinion), sheets are a little rough, open plan bathroom with glass wall into room (does have a curtain and was not a problem for us as we are a couple).
Overall service was not very good. They have a casual style reception service. You pay at check in and there are no bell hops so we used a luggage cart to take our bags up to our room. All staff members seem very young (leading to lack of experience maybe?!) and are casually dressed in jeans. They were usually all talking to each other quite loudly and laughing amongst themselves which seemed a little unprofessional. Pool attendants wear very short shorts and bikini tops (again, a little unprofessional in my opinion). I get that they are trying to get a Miami/South beach vibe going but they are maybe taking it a little overboard but maybe it is just me (I was in the hotel industry for 13 years in an old school hotel). Housekeeping service was also a little lacking. On the first day they did not leave a bath mat and it looked like each cleaner had their own way of leaving things.
We had a welcome drink included in our price and the bar staff did not know anything about it and it took quite a while for them to find out what it was and to serve it. We had a snack at the restaurant by the pool and the food was good but drinks were expensive.
Finally, breakfast was nothing special. They had eggs to order and fresh fruit but the jams were bad, individual bread rolls were bad, cakes were plain, croissants were terrible and the yoghurt was the most basic and cheapest you can find at the grocery store. This could really be improved.
All this being said the place does have a cool vibe as the space itself is great, cool modern decoration, nice common areas in great colors and the pools and beach make you forget the bad stuff which can easily be improved and hopefully has been. I do hope to return should a good price pop up and I hope to be proved wrong on all the negative aspects I pointed out.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank ItravelC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela B, Manager at Pestana Alvor South Beach, responded to this reviewResponded 16 October 2016

Hi “I Travel C”,
We are very thankful for your rate as Very Good and we are glad that you notice that we are improving our service which is the reflection from the feedback of our guests and hardworking!

I am delighted that you found our location excellent as well as the rooms and the lovely view.

It is unfortunate that you did not like the closet and the bathroom glass, it is part of our trendy concept but we understand that our concept does not please all our guests.

Indeed, we tried to get the Miami South Beach style and we try to have an informal, young and cheerful service. However, I am disappointed to read that you were not completely satisfied with our overall service.

Once again, thank you for your feedback, it is really important for us and you can be sure that all comments are considered and taken into account. We hope to welcome you again, soon!

Cheers,
Daniela Bargado
(Unit Supervisor)

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Reviewed 16 August 2016

Very good environment (amazing decoration) and very well organized. Perfect service and very friendly staff. The location is on top of the beach and the sea but also next to the laggon where the river ends, perfect for children to play safely. The hotel pool and its surrondings are very. The hotel, by being small, makes it perfect to avoid too much croweded areas. It really feels very relaxed and away from "too much". Recommend for family or traveling alone.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Hugo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela B, Gerente at Pestana Alvor South Beach, responded to this reviewResponded 30 August 2016

Hi "Hugo R",


We're so happy you enjoyed your time with us, that you liked the style of the hotel, location and staff.

Thank you for taking the time to leave it.


We hope to see you again soon!

Daniela Bargado
(Unit Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2016

Absolutely fantastic hotel.
Just returned from a week with my husband and two teenage sons.
Our rooms were outstanding and the service everywhere was just brilliant. The staff were friendly without being intrusive and they couldnt do enough for us. Food and wine was also excellent and not over priced as can sometimes be the case in some hotels. We were lucky enough to have a sea view room and the view was stunning.
Our teenagers were also happy as there was free wifi everywhere and large TV's in the rooms.
Can't wait to go back.

Room tip: Ask for sea view - well worth it.
Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
5  Thank Jd4food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela B, Gerente at Pestana Alvor South Beach, responded to this reviewResponded 30 August 2016

Hi "Jd4food",

Your review was an absolute delight to read and share with the team. Your words warmed our hearts. We're so happy you enjoyed your stay, that you liked the service, f&b and the vibe of the hotel.

It's absolutely wonderful to know that both the parents as the teens liked the Hotel.

We can't wait for your next visit!

Daniela Bargado
(Unit Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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