This hotel has the worst service i have ever seen. We booked our stay 1 week before arrival and waited for confirmation of our reservation (which is needed before you show up) but it never came. The website tells you to fill out the form and wait for the confirmation...but the awful management never responds. Without the confirmation, we had to plan for last minute housing, only to find out when we returned that this hotel had charged us for our booking! we called the management 5 times to refund us and even sent a lot of emails for a refund...but have still not received it 1.5 months later. They have made every excuse from we sent you a confirmation email (which they still cannot "find") to we refunded your card (which 3 weeks later has not shown up on the card). Beware before you book with them...they might just ruin your trip in paradise.
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- Also Known As:
- Yunque Mar Hotel
- Yunque Mar Luquillo