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All reviews front desk pay attention open hours customer service was great no questions asked hotel is great place to sleep other hotels walking distance would stay again the staff was great small hotel first floor hot water maritza plaza santiago
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Reviewed 17 May 2016

When I arrived there, not only was the receptionist helpful, she was also talented due to the fact that she spoke another language other than Spanish. She was quite hospitable. The room itself was nice.

Room Tip: The room and very nice and tidy.
Stayed: January 2016, travelled as a couple
Review collected in partnership with this hotel
Thank schnaiderp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Manager at Platino Hotel & Casino, responded to this reviewResponded 30 June 2016

Dear schnaiderp:

We want to thank you for the review and notified our receptionists to inform them of the great service. We do our best to offer great training and improve as much possible. We look forward to having you visit us next time you are in the Santiago region.

Sincerely,
Management
Platino Hotel & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2016

The hotel is clean. The key never works, to save yourself time have them reset every time you go in. The bathroom is extremely small and the shower is like a tube, it is totally encloses and extremely complicated. There is no elevator so prepare yourself to hike up the stairs. Breakfast is minimal, it is not maintained hot and if you go past 8:00 forget about it.

Stayed: February 2016, travelled as a couple
Review collected in partnership with this hotel
Thank mildred_g_mejia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, General Manager at Platino Hotel & Casino, responded to this reviewResponded 15 September 2016

Dear Mildred:

We would like to thank you for your feedback and would like to apologize for your experience with the key card. We wish you would have notified us right away, so we could have placed you in another room. Here at Platino Hotel & Casino, our customers experiences mean a great deal to us. We have recently decided to renovate our key infrastructure and will be offering non/swipe(tap) keys in the near future. We look forward to having the opportunity to stay with us again soon and show our new changes.

Lowel De Leon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2016

Enjoy dinning at Machena's which is next door to the premises. Hotel bar looks nice, didn't get a chance to enjoy it. Service personnel are very friendly, security guards always on duty. Parking is very convenient and free. Will definitely stay again and recommend to others.

Room Tip: Bathroom too small.
Stayed: February 2016, travelled as a couple
Review collected in partnership with this hotel
Thank edEsco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Manager at Platino Hotel & Casino, responded to this reviewResponded 30 June 2016

Dear edEsco:

Great to see that you found our staff to be very friendly and our grounds to be safe. We want to make our customers feel at home and enjoy their stay as much possible. Recently we adding more parking, so that no one could be left without a spot. Looking forward to having you next time you are in the Santiago area and thanks once again for the recommendation.

Sincerely,
Management
Platino Hotel & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2016

It's a great place to relax and enjoy the city. Take in the atmosphere of santiago and all it has to offer. My 2 times here was beautiful. The staff was great I would recommend if your coming for some quiet time and relaxation

Stayed: February 2016, travelled solo
Review collected in partnership with this hotel
1  Thank goldie260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Manager at Platino Hotel & Casino, responded to this reviewResponded 2 July 2016

Dear Valued Customer:

We would like to thank you for the kind words and glad you found our staff to be hospitable. At Platino we are glad to see how much our guests seem to enjoy our charm and character and will be delighted to have you stay with us a third time.

Sincerely,
Guest Services
Platino Hotel & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2016

I had great comfortable stay at plating. Good customer service, hospitality, housekeeping, room services, food all excellent. Great location, close to everything. The only issue was cable and Internet service poor. Bad reception, not enough channels to watch. But overall excellent. Would recommend

Stayed: November 2015, travelled solo
Review collected in partnership with this hotel
1  Thank carlitosway325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Manager at Platino Hotel & Casino, responded to this reviewResponded 2 July 2016

Dear Carlitosway325:

We are truly grateful for your kind words and want to thank you for your feedback. Glad to see your found our hotel, employees, guest services, rooms to be excellent. We take our guests comments seriously, so we have recently updated our WI-FI infrastructure to better suit our customers. Look forward to having you visit us again next time you are in Santiago.

Sincerely,
Guest Services
Platino Hotel & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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