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“Left this place in tears”

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Mackenzie House Tourist Home
Reviewed 22 July 2017

Nightmare stay at this b&b. Arrive no one to greet you, just a bit of paper taped to the door with your name on it, saying the room key is in the door, see yourself in. Phone the owner when you in, (very expensive if you're an international traveller) luckily Sandy the owner turned up, so no call needed.
Settled into our room in the evening, sat down to watch tv and the guys next door went for a shower and we couldnt hear the TV. No soundproofing at all. Couldn't close blinds because bed in front of window. Couldn't get overhead lights to work, later told we were using wrong switch, maybe we should have guesses it wasn't the one next to the door but the one in the smaller 2nd room.
Worst of all was woken up at 4.30 in the morning when the men next door used the bathroom and the extremely noisy shower. Then they shouted to each other for ages, then had a very loud phone call, on speaker. I don't know about anyone else but you should have consideration for other guests.
Owner said no one had complained about the noise before, maybe they didn't have workmen who get up at 4.30 before. Or maybe he should sit in that room and have someone go in the next door bathroom, we could hear everything. I don't want to listen to people pee in an other bathroom in the hall way. Couldn't get out of the place fast enough.

Room Tip: Take earplugs and eye masks as can't get to close curtains.
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  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
5  Thank shug65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 65 reviews

Reviewed 14 June 2017

I would recommend this B&B ! Sandy the owner was very helpful! Treated like we where at home there!Very clean place , very nice place in all! I would stay there again if in the neighborhood! It was easy to find! In a good neighborhood! The breakfast was very nice!Very happy to have stay there!

  • Stayed: June 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Sheila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

We stayed here on our way to Cape Breton Island. Our room was delightful, large and spacious. Bed super comfortable and shower excellent.
Breakfast was very good, made and served by Sandy, the amiable host.
It was enjoyable to meet and talk to other travellers and Sandy makes sure everyone is welcomed wherever they are from.
Would recommend this guest house for sure. Perfect place to stay before you set off on the Trail.

Stayed: May 2017, travelled as a couple
Thank Flicks88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

We chose Port Hawkesbury/MacKenzie House as a starting point to Cape Breton, having taken a nice coastal drive up from Halifax. Initial impression was "Oh . . .". It is a single detached home on a court, with what appears to be inadequate parking. It appeared that no-one was home and we saw instructions for us in the foyer, but it turned out that Sandy was home, and showed us to our room and seemed friendly enough. We were told to park behind the home, on the grass - Note: be sure to leave yourself an exit route, as the parking is not organised in any way.

Room was on the northwest side, beside the driveway to the rear and had a small deck outside on a separate entrance. Room was nice, bright, clean and the bed afforded a good night's sleep. I would give the room 4 stars (****). Other rooms seemed to be nice as well.

Breakfast in the MacKenzie House, by comparison was worth 2 Stars at best (**) - just two eggs, two 'bits' of bacon and two pieces of toast. There was also cereal, juice etc but the overall feeling was underwhelming - if you are paying $140-ish I think you are entitled to expect something more. A local lady helps with the breakfast and was pleasant but rushed.

To wrap it up, MacKenzie House reminded us more of a youth hostel in Europe - it has amenities such as a washer/dryer for the dusty traveller, a communal fridge, a common area with books and magazines. Sandy was pleasant but seemingly has his mind on other things. But since it is on the gateway to the very popular Cape Breton and Cabot Trail we expected more for our tourist dollar.

  • Stayed: August 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Togmeister_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2017 via mobile

The room was spacious, comfortable mattress. Location was ok, not the easiest walk to the Civic Centre but we managed.

What struck us about this place was how dirty the floors were, in the hallway and in our room. All surfaces were also covered with dust. It was like they had some long term tenants but hadn't done the deep clean needed to get it ready for us (the tenants were long term status construction folks from Ontario, we met them coming out the door, they had to be moved because the place was being inhabited by curling fans this weekend). There were dust and hair bunnies on the floor, gum balls, etc. I was so grossed out I found a dust mop in the hallway closet and swept the dirt, etc under the bed (I think there was a Kleenex under there too). It wasn't great walking around with sock feet. The bathroom was adequately cleaned, I think they might have just forgotten to get to the floors...and they were pretty gross.

Some have mentioned they didn't meet the owner on arrival...that didn't bother us, there was a note on the door telling us what to do. Breakfast was quite good (bacon/eggs, etc). The server seemed quite overwhelmed but got us all served in a timely fashion.

All in all, we probably won't be returning.

Stayed: March 2017, travelled as a couple
2  Thank Darryl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mackenzie House Tourist Home

Address: 4 Tupper Crt, Port Hawkesbury, Nova Scotia B9A 2A6, Canada
Phone Number:
Region: Canada > Nova Scotia > Cape Breton Island > Port Hawkesbury
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #4 of 5 B&Bs / Inns in Port Hawkesbury
Price Range: $134 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mackenzie House Tourist Home 3*
Number of rooms: 4
Official Description (provided by the hotel):
MacKenzie House is a Canada Select 5 Star property strategically located at the entry area of Nova Scotia's masterpiece, Cape Breton Island. This is the ideal location for those planning a vacation to explore the island and experience the seascapes, outstanding cuisine, hospitality, rousing ceilidhs and inspiring history. Visit the island and you will soon realize why Cape Breton has been given the distinction as one of the most beautiful islands in the world. We provide warm hospitality in a quality setting on the front porch of Cape Breton Island. Treat yourself to the luxury of a property rated by Canada Select to be among the best in the country. We take pride in providing you with a very high level of service, hospitality and quality accommodations. Our assistance and guidance is available upon request in an effort to make your stay more enjoyable and create a desire to stay a little longer or return to experience more of our culture. The property has all the expected amenities including air conditioning, free wifi, outside entrances, telephones in the rooms, en suite baths, queen and king size beds, kitchenette, guest's dining area, free hot breakfasts, laundry, games room, in room TVs, in room desks, guest living room, etc. Enjoy a fine home while visiting this remarkable island. ... more   less 
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