called in at 12:30, 30 minutes after opening, was seated and we ordered coffee, we sat for twenty minutes waiting on coffee, this place was not that busy, we waited over an hour for our main course. there was a couple in before us who had a similar long wait for food. when we eventually got our food it was nothing special, side orders of chips did not come with the food and had half of the meal ate before they arrived, asked for refill of coffee and cups was taken away and new cups brought, i suspected that we would be charged for another 2 cups even though it states on menu free refills. Staff / management should be better versed in the menu. The other couple before us i noticed also had a query with their bill. And yes our bill was wrong, we were charged for the refills even though we asked for refills. Also on the menu tea and coffee was supposed to be complimentary with mine but was on the bill. An explanation / apology came at the end that there was a party of 13 in and this caused the delay. Then the management should learn that when part of the team is under pressure to help or delegate. Overall dissatisfied hence the review, certainly will not be returning to this establishment, spent 2 hours in the place.