I booked a Luxury Room at this hotel in Sep, when I checked in, the reception told me there's only one room left, it's a dark room in the corner, and the facilities are bad, it's completely not what I expected. I argued with the hotel, and they agreed to provide another room (so they lied before as it's not the only room left), which is a classic room (much cheaper than what I booked and not so nice) as they showed on website, and they insisted it's a luxury room. I feel cheated as they sold my room and lied about it. So I suggested they either find me a luxury room or pay the price differential, they still insisted that's the room I booked and refused to change or compensate for it. After the conversation got intense, the manager sent in 2 security guards and literally kicked me out of the hotel, said they will refund, I felt disgusted about the whole thing. It took me hours to find another hotel, and I asked travel agency to contact the hotel and finish the refund, again, it’s not easy as the hotel keep saying they can’t refund yet as the reception desk is closed, they just don’t know how to be honest. Finally, my travel agency managed to finish the refund, but the whole thing is still very frustrating. I hope you won’t make the same mistake as I did, so I shared my experience here. It’s the worst hotel you can find in Santorini.
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- Also Known As:
- Andromeda Villas Hotel Imerovigli
- Andromeda Villas Santorini/Imerovigli