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Reviewed 6 April 2018

Loved this hotel . We booked a superior room which over looked the garden and were not disappointed, room was clean, spacious, and quiet . The breakfast was very good with a great choice from cooked and continental breakfast . The location also makes this a good choice for exploring Lake Garda and handy for the train station a 5 minute walk . The staff were excellent and couldn't do enough to help , special mention for Sofia on reception who also become our tourist info and printed out train times for us . Hope to come back sometime

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

I always stay at Enjoy when driving 800km from home to our holiday place and we usually arrive late , me with 2 small children. This time we got an extra big room and the bed for kids was ready to jump in with safety side barriers. A courtesy drink for me prepared . The bar still open downstairs for a snack. Quite flawless! And that in Italy where flawless is not always the goal in hospitality. Breakfast was wonderful like always and check out prompt , professional and correct. We only use this hotel as stop over when traveling but I think it is also nicely located for summer holidays as close to lake and the Gardaland. We always look forward to our stopover at Enjoy!

Stayed: February 2018, travelled with family
1  Thank Julia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

I absolutely recommend Enjoy Garda Hotel. Quiet area near Garda lake, honest and warm welcome even late check-in time. Cozy and specious hotel room, comfortable bed, nice breakfast and great coffee and wine.

Stayed: February 2018, travelled on business
Thank Angelika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2017

After booking a four night stay with half board we sadly could not travel.
When I contacted Enjoy Garda several weeks prior to our trip I was informed that our more than $400 would not be returned but rather we would be issued a voucher for use at some future time.
This idea of the voucher was not made clear although we had read and reread the info several times before booking. We were looking at dates that we could cancel by and comments in big print like best cancellation policy.
I contacted the hotel via e- mail several times begging that an exception be made since we would not be in Lake Garda ever again. We were informed through back and forth e- mails that no exception could be made since this was the rule.
We were even penalized for the breakfast and dinner we would have several weeks in the future.
We are world travelers and always plan and book as individuals. We have never encountered this. ( see my many TripAdvisor postings almost all 5s).
Yes...we were at fault but the cancellation policy was and is truly buried in unnecessary
verbiage.

We will not throw good money after bad and ever stay at this hotel if by some chance we are in Lake Garda in the future.

We did not enjoy our experience with this hotel.

Stayed: October 2017, travelled as a couple
6  Thank RAD10977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamigliaVerdolin, Proprietario at Enjoy Garda Hotel, responded to this reviewResponded 8 November 2017

Dear Tripadvisor Users,

Potential guests can book rooms directly with our hotel from our website, or through a booking agent. In this case, the gentleman chose to book one of or our “JACUZZI SUITE” directly on our website. We are a small, family run business, but we run a very professional operation, and as evidenced by our 5-star Trip Advisor rating for 960 reviews, we do it very well.

When booking on our website, our cancellation policy, which includes discussion of a voucher for future use, and not “money back” is clearly stated in the information section of the booking page on our website, and is available to read before a potential guest books a room. We understand that our policy may not appeal to all people and may not be suitable for some people’s travel plans. We believe that if a guest anticipates a possible cancellation, even if a remote possibility, they should understand the terms of what they are booking, and book a hotel room that has a cancellation policy that suits their needs. We are always available, in advance of a booking, to correspond via email or by phone to potential guests that have questions or would like clarification on anything from our website.

Yours Sincerely
Famiglia Verdolin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017 via mobile

Great hotel. Nice rooms and brilliant service. Location was very good. We did not want to leave here. Can't wait to return next year. Our children were very happy here and were always made to feel welcome.

Stayed: August 2017, travelled with family
Thank Sam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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