We travel different places every year, never had to complain but this was our worse ever holiday experience!! We booked this holiday back in December last year for this June for 14 nights based on the gorgeous photos, we were a bit skeptical after reading mixed reviews but we took the risk, well I won't be risking this again!! We paid for a sea view room, we arrived late at night and got put into room number 13, which is basically underground with a view of a bush, electric wires hanging out of the plug sockets etc.. so we went back to reception and told them that we hadn't paid for a bush view and about the electric wires, he said we had to pay €140 to 'upgrade'.. I questioned this because we had already paid for our holiday and we didn't get the sea view that we had paid for... it was getting later and we were tired from the whole day travelling... so he said to pay him and he would get the manager to sort something out for us the next day... we accepted. Then we goes up to room 28 n went straight to bed. We woke up in the morning and the room was covered in dust, bathroom was dirty, bathroom drain kept falling in, toilet seat was broken, gas hob was filthy - I wouldn't cook a dogs dinner on it!! Bathroom taps were all corroded, thick dust under the beds, broken bed slats, cracks in the walls and ceiling, sofa was stained. Me and my partner went down and asked to see the manager about the €140 and the receptionist 'helen' told us to return later that day due to the manager not being there... we agreed and asked if it was possible to have our room cleaned and she refused, we asked her to come up to see the condition of it, again she refused so we asked for another room, she shook her head and refused yet again. We went back up to the room and our door was wide open, I know for a fact that I pulled the door up and it was 'locked'... we tried to shut the door and it just kept opening... the door wasn't latching onto the frame, it was really flimsy almost like a beach hut door. I sent my other half down to get someone and another receptionist came up with a metal tool and bent the door metal in so that it was latch onto it and his words whilst chuckling were 'this always happens, if it happens again come get me'... surely if this always happens why haven't they installed new doors? We couldn't relax due to the fact we didn't feel safe, we could only get so much into the mini safe and the fact they welcome everyone to the hotel including locals (this wouldn't bother me if I knew the doors were secure). That evening I went back down to see the manager and he wasn't there again... Helen told us to come back the next day, for 6 days we kept getting told 'come back later, or come back the next day'. One day she told us to wait in our room and she will send him up as soon as he arrived, we waited 7 hours for him and he never showed up, i went down yet again to be told that he had apparently 'been and gone'. Never once did we see the manager in our whole stay, we really didn't know what to do next, so we phoned the holiday company we booked with and they said to ask for a complaints form.. we did and Helen refused too until I kept on and on and she eventually gave me a form. We sent the holiday company the pictures of the hotel and they were disgusted and booked us on the next flight home - our holiday was totally ruined but I couldn't get out of that place any quicker. Helen was so rude and very very unprofessional and what sort of manager doesn't show up when his guests requests to see him. The customer service is absolutely vile. The pictures are very deceiving... the beach is absolutely beautiful... cannot fault it... however the hotel... is something else!! Take my advice and avoid this holiday at all costs!! Am still waiting for the hotel to reply to our holiday provider... which they still haven't done and it's been 7 weeks since we went out there.... AVOID!! I have got more pictures that I will have to put on a separate post as it won't allow me to show them all....
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- Also Known As:
- Area Blue Beach Hotel Rhodes/Ialyssos, Greece