we stayed at the grand premier suite for our family holiday ... the room is located in a 2-floor building and is well layout with 2 spacious en suites ... everyday we woke up with a nice beach view ... the open green & interior design is very nice ... on top of that, the concierge staff are very attentive & polite ..
however, there are still rooms for improvement to have made our stay value-for-money:
1/ housekeeping - it's a basic for every hotel to provide clean towels .. however, the first day we checked in, found a face towel with stain and subsequently, floor mats ....
2/ housekeeping - the amenities such as cotton balls & tissue paper were not being replenished not daily but the whole stay
3/ housekeeping - we were busy doing the mosquito 'control' in the suite the first day we checked in ...
4/ ventilation - we woke up with the whole suite being filled with oil smell ... it's like we were inside the kitchen ... hotel was friendly enough to have put the ioniser but the smell didn't go away until late afternoon
5/ room facilities - wi-fi wasn't working until calling for another router to be put in the room
6/ room facilities - should equip with each washing basin a rubbish bin & face tissue box
all in all, the hardware of the hotel is fantastic ...
thanks again for mr khoo & the staff trying to make our stay more enjoyable!
- Official Description (provided by the hotel):
- Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort reopened its doors refreshed in design and facilities, but still infused with the same colonial spirit and idyllic charm that has made it one of Penang's legendary hotels. ... more less
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- Also Known As:
- Lone Pine Batu Ferringhi
- Hotel Lone Pine
- Lone Pine Hotel Penang/Batu Ferringhi