Stayed 3 nights at the Executive Suite in May 2015 during a business trip. The hotel is located at the end of the peninsula, so, very exclusive.
The hotel ground is sprawling and our room is huge, facing the lake - wonderful view! Great experience walking around the hotel, with wonderful view of the lake and landscaping.
The buffet breakfast at the restaurant has great spread. Pleasantly surprised that the pastry is of very good European standard, unlike most other hotels in China. As this hotel caters to mainly families from nearby cities like Hangzhou and Shanghai, breakfast crowd can be rowdy and packed. Effectively, the service level can be affected due to the crowd.
The service level at the club floor is more pleasant, though the breakfast spread is less and its open during weekends only. Our waitress Ms Even was very helpful and forthcoming with our requests.
We had a wonderful dinner at the Chinese restaurant too. The famous fish-head dish and the free ranging chicken soup were fantastic. The restaurant manager Jim was really helpful and knowledgeable of the cuisine in the restaurant.
To be picky, the room cleanliness is not up to par with other IC hotels I stayed. Also, there's room for improvement for the service staff to bring the hotel to international standard, not just catering to the local communities.
Overall, its a great stay, worth the 5 hours travel from Shanghai Pudong airport.
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- Also Known As:
- Intercontinental 1000 Island Lake Resort
- Intercontinental One Thousand Island Lake Hotel Hangzhou