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Reviewed 18 October 2012

Located in a secluded bay right by the famed Thousand Island Lake, the scenary was unbeatable. With full length glass windows and balcony, it was a dream to wake every morning to this beautiful scenary. Room was spacious (all come with private balcony, small living room), bed was comfy. My toddler loved the egg shaped tub. The rain forest shower was nice too. The lobby and lounge were beautifully designed with wood and stone finish. Airy with frontal lake view. Landscaping was perfect too.

What set back the experience was the poor management. We booked non-smoking rooms.At check in, my husband reminded the receptionist and she confidently assured him the rooms ae non smoking. When we got to the rooms, they smelled of cigarettes and there were ashtrays on the coffee table!Housekeeping could also do better. We came back on second night to find our toilet half cleaned. Rug was piled on the side. Used toiletries were not replaced.

There were only 2 restaurants on site, one Chinese and one Western. Service at the Western cafe was good but the food was a disappointment. Pizza crust tasted like toilet rolls. The food was slightly better at the Chinese restaurant. Service, however, was atrocious. We started dinner at 640pm. The drinks w ordered came at 8pm, right before we asked for the bill! This was very disappointing for an Intercon. It's high time IHG considers changing its management at this facility.

With the beautiful mountains and lake right at the doorsteps, the hotel could also think about organizing more activities and events for its guests. E.g. BBQ dinner at pier.

Overall, location 5 stars, hardware 5 stars, service 2 stars.

Room Tip: Don't need pay a few hundred kuais extra for lake facing room. Montain facing room has stunning view too.
  • Stayed: October 2012, travelled with family
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Thank sevenheaven1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

We were there for 2-day business meeting. Great lack view. Good decoration. Even provided tooth string, which is quite considerate.
Service is OK.
Thai restaurant inside the hotel was also good if you want some variety.

  • Stayed: September 2012, travelled on business
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Thank Newton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2012

Location is fantastic, architecture good (but why did they build the concrete shed on the end), checkin completely incompetent. Rooms very nice. essentially no service in the restaurant worth speaking of, food overpriced and average quality. When will Intercontinental wake up, bring in professional management and training?

  • Stayed: August 2012, travelled with family
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1  Thank Mightymark9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

This resort/hotel is in a spectacular location and the architects have made the most of it. Rooms look out onto the lake across several swimming pools and the interior spaces are full of light and views. The furnishings in the lobby are normal leather seats and sofas or quirkish shapes made from metal straps that are actually comfortable, all set in an environment made from natural timber and fibres. You feel that the management really have taken a lot of trouble to try and get the ambience right - this is a nature paradise and the hotel, although big, manages to feel like a rural retreat in upstate NY or Vermont. There was some folksy/handcraft and harvest festival decor that kept the rural feeling (see photos). The room I had was large and comfortable and the bathroom was exceptional. The freestanding bathtub could be incorporated or separated from the bedroom with heavy sliding screens, the shower was perfect and the room has full amenities: everything from slippers, robes, toiletries, tea & coffee maker and bar fridge to umbrella and wall safe. The only thing about the Intercontinental that disappointed was the breakfast - the buffet food service area was not particularly clean, there were insects crawling on the fruit that was on the counter, many hot dish baine-maries were almost empty so the overall feeling was that the staff couldn't cope with the morning rush. Service level at the table was excellent, it's just that staff were concentrating on the wrong things or couldn't do everything ! I'd love to stay at this hotel again - it hasn't been open long so I want to go back when they've got the bugs (no pun intended) out of it.

  • Stayed: August 2012, travelled on business
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Thank beatric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

Fantastic hotel, great staff.
Easy accessible because the hotel is organizing a shuttle bus in the morning from Shanghai to the hotel and in the afternoon form the hotel to sShanghai. It is a 4h drive, fair price with snack and water included.
Very quiet hotel, great for a weekend escape.
Strongly recommand it

Room Tip: choose a lake view
  • Stayed: May 2012, travelled as a couple
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Thank Barth-T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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