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Review of Alpaca Inn

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Average
2 reviews
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Overview
Cottage -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Montagu, Western Cape

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Mark R
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Complete disaster and owner is not to be trusted!”
Reviewed 20 June 2017 for a stay in November 2016
5
people found this review helpful

Long story short the owner lives in Cape Town and this is their holiday home e which they leave in the care of a Zimbabwean family while the are away. Their house managers were surprised to see us when we arrived at the farm. They had no prior knowledge of our arrival and​ the house was not ready for us.

When we tried to resolve this situation with Air BnB we were told we should have taken photos to prove our point. They refused to intervene and the host while initially accepting there had been a cock up on her side suddenly changed her mind and said everything was fine.

So in short if there is a problem don't expect to get any sympathy from the owners. They don't do refunds and it cost us dearly to book elsewhere on the night. Appalling!!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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