Long story short the owner lives in Cape Town and this is their holiday home e which they leave in the care of a Zimbabwean family while the are away. Their house managers were surprised to see us when we arrived at the farm. They had no prior knowledge of our arrival and the house was not ready for us.
When we tried to resolve this situation with Air BnB we were told we should have taken photos to prove our point. They refused to intervene and the host while initially accepting there had been a cock up on her side suddenly changed her mind and said everything was fine.
So in short if there is a problem don't expect to get any sympathy from the owners. They don't do refunds and it cost us dearly to book elsewhere on the night. Appalling!!