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jlanierp
Concord, North Carolina

Caring Spot to Rest

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
The folks here couldn’t have been kinder! We were late upon arrival due to a wrong turn on the Rota Vincentia but were well taken care of once we made it. The rooms were nice but the kindness nicer. The chef prepared an amazing meal of five courses, each one simply delicious. The mornings feast was even better. All workers genuinely cared and shared their numbers with us offering to help us during our trek the next four days. This spot is a gem.
Date of stay: October 2024
Trip type: Travelled with friends
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    Reviews (94)
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    1 - 6 of 94 reviews
    Reviewed 7 August 2023 via mobile

    This is a rural hotel and when we booked it hadn’t had any recent reviews. I took the plunge and came to regret it.

    The owner seemed to be triggered by my family from the beginning, making weird comments, which I overlooked as a quirky sense of humour. At one point, he told my eldest child he was likely a better person than my youngest (6 years old boy) ‘who was properly annoying’. He had just asked him a question. Like any 6 year old he takes things literally, so he was really offended.

    We had booked 5 nights but eventually decided to checkout two nights earlier because of an incident with the owner during breakfast.
    The owner approached our table asking my kids how living in Taiwan was like. We said fine to which he replied (note that my kids are 11 and 6) by asking if we weren’t afraid it might be taken back by China since it’s a non existent country which is in fact part of China, and so on and so forth… I tried sharing a different perspective having lived in the region for more than 10 years, but he was overwhelmingly against my ‘opinion’ (asked my kids if I was always this opinionated and stubborn…) so I told him I was really not up for an argument like this during breakfast, and we should just stop the conversation. He was completely infuriated, told me I was rude for dismissing him like that, asked me if I knew who he was, eventually that he would be charging the espressos I had asked for during breakfast (wow!), and proceeded to diminish me to the other guests sitting outside the dining area.

    It was an appalling behaviour, totally uncalled for. I have no explanation for it. My kids were super nervous. I checked out as soon as I could pack my stuff. He obviously retained the payment I had made in advance for the 5 nights (he forgave my coffee debt…) - so I lost 520€. But I couldn’t stay there any longer after that. Some attitudes are just unacceptable and I didn’t know what else to expect.

    A few comments on the hotel itself:

    It’s located in an isolated area, about 20-25 minutes from Porto Covo.

    Rooms are spacious enough. I had booked one bedroom with an extra bed (since I’m travelling with two young boys) but was asked if I would take two bedrooms instead, paying 30€ still for the extra bed and another 10€ to make it worthwhile for them… I didn’t really value this offer that much (maybe this offended the owner…?) but wondered if it was a small bedroom thus justifying the ‘offer’… They hadn’t even added the required extra bed assuming I would accept the suggestion… which I felt compelled to do…

    We were given two interconnected bedrooms (twin and double) with balconies/terraces facing the back (garden/pool area).
    Decoration is a bit ‘oppressive’ (too much going on) and ‘tacky’ for my taste. Bathrooms are fully equipped and have many hangers of all sorts, which is great. The shower cabin is a bit on the small side.

    Laundry is appallingly expensive! This is actually a trait within Portugal’s hospitality sector. Hotel units really need to address this issue - if you want people to travel the country and stay for longer periods, offer proper laundry services!

    Breakfast is ok and it’s served from 9 to 10:30. Fruit was sliced. They also serve scrambled eggs, bread, cake, cereals milk and soy drink, coffee, juices, etc.…

    We didn’t have dinner there - it’s a bit of a bother having to book in advance not even knowing what will be served (or the price to pay, for that matter - that info wasn’t shared with us).

    Gym is a small, hot wooden cabin stacked with old treadmills and a couple of weight machines… not inviting.

    Staff is nice and available. My only comment is that the cleaning team insisted on cleaning the bedrooms while we were having breakfast (ignoring the ‘do not disturb’ tag hanging on the door knob) and would insist on finishing even when we explained we really needed to get ready and leave because we had something booked (or because we were leaving on the last day there).

    Overall, the whole experience was unbelievably awkward and unpleasant. I won’t go close to Vale das Éguas for as long as I remember this event.

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank SusanaLXHK
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 October 2022 via mobile

    Marvelous place. Decorated with taste. We are a family of four and stayed overnight. We enjoyed the delicious "table d'hôte'. Friendly and efficient staff. We'll definitely come back next time we are in the area or for a romantic couple escapade.

    Date of stay: September 2022
    Trip type: Travelled with family
    Thank B6925KDolivierp
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 7 October 2019

    A really good hotel. Nice room, beautiful garden and pool. Very good food. The staff are very kind and incredibly helpful. We were a group of seven people who cycled Rote Vicentina. Perfect for us. We vill go back!

    Date of stay: October 2019
      • Location
      • Cleanliness
      • Service
    Thank Jullan2015
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 May 2019 via mobile

    On my way to the North on Rota Vicentina, I spent one night in this hotel and was delighted with the quality and friendliness of the service.
    The hosts were so kind as to prepare dinner for me alone.
    Breakfast was simply gorgeous.
    Highly recommended.

    Date of stay: May 2019
    Trip type: Travelled solo
    Thank sebar3006
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 May 2019

    We arrived a little early and were warmly greeted. With the room needing a few finishing touches, we went for a very nice lunch in the main reception area. The food was great and wine selection was too. By the time we finished lunch, the room was ready and perfectly set up. I had booked a "romantic package" which was very well presented by the staff. There were little hearts and things everywhere in the room, a nice bottle of champagne chilling and some snacks and sweets as well as strawberries were part of the finishings. The room was very nice and large, overlooking the hotel property. Would highly recommend for a special occasion or just to get away for a night or two.

    Date of stay: April 2019
    • Trip type: Travelled as a couple
      • Location
      • Rooms
      • Service
    Thank Terry W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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