Our family, friends and business associates have been "Club Medding" for over 20 years - we've spent a total of more than 30 weeks at one Club Med or another! That has to say something for the traditional Club Med Formula. We're currently at Club Med Peisey-Vallandry for the 2nd time and it's a great place to spend a week skiing or snowboarding or just enjoying the sun and snow! But aside from the fact that the resort is looking a little tired (I'm told it's due for a refurb this summer) Club Med need to make more fuss of their "regulars" as well as their first-timers. Last year Club Med Les Arcs Panorama welcomed us with a bottle of wine and a "thank you for choosing Club Med again" card. It was the gesture which was important not the wine (it's an "All-Inclusive" deal after all!); this time around nothing - not even a welcome card! When my friend asked Management why Le Club doesn't make more fuss of GMs who have been coming to Club Med for more than 20 years the answer given was "the system doesn't allow it". I can offer a piece of advice to Club Med: SYSTEMS don't run resorts - PEOPLE do! and Club Med knows that better than anyone (or used to). Maybe a revisit of its customer service roots is needed if it wants to survive (and thrive) in the modern...More
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