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4 - 9 of 309 reviews
Reviewed 3 August 2016

Myself and a friend stayed in these 4*apartments recently and were impressed with proximity to amenities and slopes in Chinaillon. A short walk from the residence across the road and down in an elevator meant we were at the Front de Neige easily in the mornings. It does depend a little bit where you are located in the building but even so it’s all still close by. The facilities within the residence include a swimming pool with panoramic views of the ski slopes and mountains with Jacuzzi/sauna/steam rooms. There is also a large reception with open fire at the top of the residence, again with panoramic views. The apartments are well equipped and have everything you need for a week’s holiday with super comfy beds! There is a grocery shop under the residence which is so handy and a few other shops! The mountain scenery is absolutely stunning in Grand Bornand and loved the varied skiing. You can also ski down to the main village of Grand Bornand or take a bus to nearby La Clusaz where there are some great slopes too. Our transfer only took an hour from Geneva airport, so it’s so easily accessible. Can’t wait to go back next year; it’s a hidden gem for sure!

Date of stay: March 2016
Thank dnbkittie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2016

Always start with a positive - this 'village' is very well presented and the standard of the apartments is very high ... but ...

This is very important. It takes you about half an hour to get anywhere in this complex. And complex is the right word.

It is a series of apartment blocks on a steep hillside that are interconnected by lifts and walkways. Boy, does this get boring. If you reside at the top, the reception and spa are close but your skis and the slopes are miles away. Stay at the bottom and you'll be on the slopes in no time, but collecting your morning bread and visiting the pool is a huge chore.

The staff are very friendly, the pool area is good (although hit and miss as to whether it will be warm or the spa baths are working) and the reception area is good for meeting friends, with a pool table and kids area with toys, tv and Wii.

One other thing to remember is there is no restaurant - so you either have to eat out in the village (book early and visit Le Bournerie Restaurant) or cook for yourself.

The apartments are very high quality, if a little on the small side. We stayed with Peak Retreats in Valloire and the apartments were at least twice as large. Also see if you can get one with a larger balcony - some have very small ones which a family of four will struggle to get on!

For goodness sake, make sure you've got everything when you leave your apartment or you'll never get to the slopes! Another tip is not to try and walk around at times when everyone else is - waiting for the small lifts is frustrating to say the least!

My final comment is about the ski locker room. Don't leave anything wet in your locker. The room's heating is on the wall, and I guess the theory is it will dry everything in the whole room - it doesn't. The boot racks are not air-blast drying and everything in the locker stays damp. Plus it is roasting in the room so take your coats off!

Room tip: Ask for a large balcony - and decide if getting to reception/pool or the ski room is your priority.
Date of stay: March 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 165markc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2016 via mobile

We stayed here in January 2016 during what was described as the lowest part of the season. What did this mean for us? A fantastic price on a 4 bedroom duplex apartment, near empty spa and lovely quiet slopes and ski lifts. The complex itself is well designed - yes there are several lifts to navigate to get up and down but it's really very simple. The design of the building into the mountain side means one lift wouldn't work! There was never a wait for the lifts.

We arrived late at night and a flight delay meant we were going to arrive after reception closed (10pm on a Saturday night) We phoned ahead and the keys to the apartment were left in a safe - no problem! Finding our way round in the dark was a challenger but when we got to the apartment we were pleasantly surprised. Light, airy, spacious, very clean and so well supplied for self catering. A small cleaning pack was supplied and I really can't think of anything they can do to make it better. Yes we had to complete an inventory - however we broke a wine glass during our stay and informed reception at the end expecting a 3.euro charge but this was waived. These apartments are privately owned so it's only right the staff look after them and the belongings inside.

We easily found the spa and boot room (this easily fitted 7 skis plus a snowboarders equipment each day) and the reception area was lovely. Comfortable beds, hot showers, well equipped kitchen, large dining area, 3 bathrooms, balcony (extra beer fridge in the winter!) decent free wifi (2 per room) and we could still catch up on BBC news. Waking up each day to gorgeous views of the Alps was incredible and we will absolutely return.

Date of stay: January 2016
1  Thank Sazzy1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2016

We were very disappointed, both in our rental 'chalet' apartment and the residence itself. The supposedly 'luxury' chalet was barely beyond basic. The bedrooms were of a decent size but the flat on two-levels had cramped living quarters and dark rooms with little view. In order to access the pool and spa area, teeming with crowds whenever we wanted to use it, you had to navigate at least 3 elevators, multiple corridors and public areas. The village itself in Chinaillon is quite some distance from the main resort of Le Grand Bornand (10 min's by car). Most of the attractions we were interested in (shops, restaurants and skating rink) required a car trip. Overall, a disappointing experience!

Date of stay: December 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank melinlyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2016

Let's start with what's good: We were upgraded from a 1 bed apartment to a 2-bed, and this was warm and comfortable, with a very well equipped kitchen. Although the lifts are a pain at first you soon get the hang of it, and unless you have no interest in the pool/spa, we'd recommend staying in the mid-levels of the property so you don't have too far to both slopes and spa. The wifi signal was excellent (typical speeds of 7-10mbps), though this could drop drastically when the place gets busier in peak winter season. The pool and spa were good too, but got quite busy at around 5pm in early Jan, so presumably it's complete chaos during the Feb half term.

Now for the bad stuff: From the first, it couldn't have been clearer that CGH are attempting to staff and run the property on a shoestring in order to maximise profits. To this end, be aware that:
- Despite the check-out deadline being 10am, and a fairly onerous set of cleaning requirements prior to checkout (see below), you won't be able to get your keys when checking IN until 5pm. In our case we had to wait until 6pm, because the cleaning staff (as few as CGH can get away with, presumably) were not finished.
- On check-in, you will be provided with a 2-page inventory of every item in the apartment , right down to teaspoons, which you are expected to count and confirm the presence of in writing before returning the document to reception in person. Not much of a fun start to our holiday.
- Despite ordering a 30 Euro pack including bathrobes and slippers (recommended for trips to the spa), these were not provided in our apartment, we had to go and ask reception a day later, and then (after a 10 minute wait) were handed to us without apology
- When checking out, you will be expected to ensure that ALL kitchen utensils are washed, dried, and returned to the cupboards whence they came. You will also be expected to strip the beds, and carry out your own trash however many floors to the bins at ground level.
- If you want to leave earlier than 8am, forget it - you must be present in the apartment for a member of CGH staff who will come and perform an inspection of your apartment before you leave (I believe that standing to attention whilst this takes place is optional).
- The staff are all friendly and helpful up to a point, but they are almost all very young, and have clearly not been properly trained on what good service looks like. Speaking as someone who has worked extensively in the leisure industry, it's also obvious that they are not being properly managed or led.

Suggestions to CGH:
- Re-think your check-in and check-out procedures for visitors just staying a few days. The procedures as they are would be fine if I was staying for 6 weeks, but are not reasonable for 1 week - they take up too much precious time.
- Stop penny-pinching and recruit more changeover cleaners, and bring forward your check-in times, in line with the industry at large, to 2 or 3pm AND STICK TO THEM
- Train and lead your staff properly. Empower them to apologise to and compensate guests appropriately when things go wrong.

Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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