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Reviewed 30 January 2016 via mobile

We stayed here in January 2016 during what was described as the lowest part of the season. What did this mean for us? A fantastic price on a 4 bedroom duplex apartment, near empty spa and lovely quiet slopes and ski lifts. The complex itself is well designed - yes there are several lifts to navigate to get up and down but it's really very simple. The design of the building into the mountain side means one lift wouldn't work! There was never a wait for the lifts.

We arrived late at night and a flight delay meant we were going to arrive after reception closed (10pm on a Saturday night) We phoned ahead and the keys to the apartment were left in a safe - no problem! Finding our way round in the dark was a challenger but when we got to the apartment we were pleasantly surprised. Light, airy, spacious, very clean and so well supplied for self catering. A small cleaning pack was supplied and I really can't think of anything they can do to make it better. Yes we had to complete an inventory - however we broke a wine glass during our stay and informed reception at the end expecting a 3.euro charge but this was waived. These apartments are privately owned so it's only right the staff look after them and the belongings inside.

We easily found the spa and boot room (this easily fitted 7 skis plus a snowboarders equipment each day) and the reception area was lovely. Comfortable beds, hot showers, well equipped kitchen, large dining area, 3 bathrooms, balcony (extra beer fridge in the winter!) decent free wifi (2 per room) and we could still catch up on BBC news. Waking up each day to gorgeous views of the Alps was incredible and we will absolutely return.

Stayed: January 2016
1  Thank Sazzy1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2016

We were very disappointed, both in our rental 'chalet' apartment and the residence itself. The supposedly 'luxury' chalet was barely beyond basic. The bedrooms were of a decent size but the flat on two-levels had cramped living quarters and dark rooms with little view. In order to access the pool and spa area, teeming with crowds whenever we wanted to use it, you had to navigate at least 3 elevators, multiple corridors and public areas. The village itself in Chinaillon is quite some distance from the main resort of Le Grand Bornand (10 min's by car). Most of the attractions we were interested in (shops, restaurants and skating rink) required a car trip. Overall, a disappointing experience!

  • Stayed: December 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank melinlyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2016

Let's start with what's good: We were upgraded from a 1 bed apartment to a 2-bed, and this was warm and comfortable, with a very well equipped kitchen. Although the lifts are a pain at first you soon get the hang of it, and unless you have no interest in the pool/spa, we'd recommend staying in the mid-levels of the property so you don't have too far to both slopes and spa. The wifi signal was excellent (typical speeds of 7-10mbps), though this could drop drastically when the place gets busier in peak winter season. The pool and spa were good too, but got quite busy at around 5pm in early Jan, so presumably it's complete chaos during the Feb half term.

Now for the bad stuff: From the first, it couldn't have been clearer that CGH are attempting to staff and run the property on a shoestring in order to maximise profits. To this end, be aware that:
- Despite the check-out deadline being 10am, and a fairly onerous set of cleaning requirements prior to checkout (see below), you won't be able to get your keys when checking IN until 5pm. In our case we had to wait until 6pm, because the cleaning staff (as few as CGH can get away with, presumably) were not finished.
- On check-in, you will be provided with a 2-page inventory of every item in the apartment , right down to teaspoons, which you are expected to count and confirm the presence of in writing before returning the document to reception in person. Not much of a fun start to our holiday.
- Despite ordering a 30 Euro pack including bathrobes and slippers (recommended for trips to the spa), these were not provided in our apartment, we had to go and ask reception a day later, and then (after a 10 minute wait) were handed to us without apology
- When checking out, you will be expected to ensure that ALL kitchen utensils are washed, dried, and returned to the cupboards whence they came. You will also be expected to strip the beds, and carry out your own trash however many floors to the bins at ground level.
- If you want to leave earlier than 8am, forget it - you must be present in the apartment for a member of CGH staff who will come and perform an inspection of your apartment before you leave (I believe that standing to attention whilst this takes place is optional).
- The staff are all friendly and helpful up to a point, but they are almost all very young, and have clearly not been properly trained on what good service looks like. Speaking as someone who has worked extensively in the leisure industry, it's also obvious that they are not being properly managed or led.

Suggestions to CGH:
- Re-think your check-in and check-out procedures for visitors just staying a few days. The procedures as they are would be fine if I was staying for 6 weeks, but are not reasonable for 1 week - they take up too much precious time.
- Stop penny-pinching and recruit more changeover cleaners, and bring forward your check-in times, in line with the industry at large, to 2 or 3pm AND STICK TO THEM
- Train and lead your staff properly. Empower them to apologise to and compensate guests appropriately when things go wrong.

  • Stayed: January 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2015

Let's face it, you are there to ski not to spend endless time in your apartment. We all know there are some real stinkers of ski apartments out there but this isn't one. Quite nice decor, a bath, lovely pool, good supply of hot water, 10 mins walk to slopes or bus stop outside and at under £700 for the week not bad value. Cons, having to count the endless list of plates,spoons,glasses on arrival, slightly smelly drains at times, poor wifi and even though nice to have the BBC the reception at times is very variable. Those people who have said the the lifts are confusing are just being silly. You get the hang of them very quickly. If not bothered by the swimming pool ask for an apartment close to ground floor so access to slopes is quicker.

Room Tip: Go for a ground floor room for quicker access to slopes
  • Stayed: March 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jamlucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2015

The apartments are advertised as luxury. They are modest size (little room around the beds and small living space). They are reasonably well equipped but not enough comfortable seating for all people staying - 4 adults, 2 children in 3 bedroom flat. The hot water supply was very poor, the writer had only tepid water for showers every day. Also kettles had to be boiled for washing pans. Wifi provision is very variable - you have to re-logon after about five minutes inactivity. Finally the crockery and glassware was full of chips and cracks. This was February half term which carries a significant price premium. All the above inadequacies reflect under investment in an apartment complex of this size, let alone one which classes itself as luxury. We had a great time in Chinaillon and will return. We will look at what alternative accommodation is available next year.

Room Tip: The complex is spread down the slope with many lifts from top to bottom. Reception and swimming pool are at the top, the bottom is much more convenient to the shops, restaurants and ski slopes
  • Stayed: February 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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