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“Very good for families with kids”

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Familienparadies Sporthotel Achensee
Ranked #3 of 10 Hotels in Achenkirch
Certificate of Excellence
Reviewed 6 May 2017

Loved how they had thought of everything to make families with children enjoy. Delicious dinners and we were delighted to see that for children it was a buffet (they don't have to wait). Nicely decorated rooms and cosy beds. Outside playground was good and the horses were loved by our children. Shampoo and a conditioner for adults good be a good idea (forgot to bring). The children's pool was crowded due to rainy days and I wasn't very happy to realize that most of the babies had no diapers...

  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank FreshFI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 10 May 2017

Dear FreshFl,

thank you for taking the time to share your experience. So glad to read that you had a wonderful stay with us. We are looking forward to welcoming you again.

Warm regards, Hlebaina family and the Sporthotel Achensee team

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4 - 8 of 209 reviews

Reviewed 28 April 2017 via mobile

This is our third visit to the Sporthotel achensee and it now feels like home away from home!! If you are looking to try a ski holiday with young children then this is the place to try. Everything is made so easy.Ski lift and ski hire adjacent to the hotel. A connecting tunnel between the hotel and the ski school with a nice big locker for your skis. The ski school is great the children made great progress by the end of the week. Adult lesson are included too and at the end of week there is a race and prize cermony which is so much fun.
The all inclusive package is great.The food is amazing and i never once heard 'i'm hungry' from the kids for the whole week. The staff are so friendly and welcoming you are treated like royalty. The hotel rooms are spacious and have a separate room for the kids which gives everyone space. There is also a fabulous pool steam rooms and spa to relax in after a long day skiing. Finally the kids club is brilliant and open till 9pm. All in all a fantastic ski holiday and hopefully we will be back again next year .

Stayed: January 2017, travelled with family
Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 10 May 2017

Dear Sharon W,

thank you for taking the time to share your experience. Happy to hear that you had a wonderful stay with us once again. We are looking forward to welcoming you back soon.

Warm Regards, Hlebaina family and the Sporthotel Achensee team

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Reviewed 22 March 2017

We have just returned from a week of ski holiday at Familieparadies Sporthotel. We are frequent users of Kinderhotels and I would like to provide some feedback which perhaps is impacted by comparing it with some other Kinderhotels we visited previously.

The positives:
The big advantage of the hotel is its location next to the lift which is an enormous help if you have young kids who need to attend ski school. There is a slop next to the hotel for very young beginners but they will eventually move to the Snowland which is located in the mountains. You really safe a lot of time being next to the lifts as well as having all related facilities such as ski rental and ski school under the same roof.

The hotel offers free of charge ski courses for kids and 2 hours of ski guide for adults (which we did not use so I am not be able to comment). The ski school for kids is pretty good. If you are not German-speaking family, you need to be a bit more enquiring on the first day to ensure your child(ren) ends up in the right group. We had some misunderstanding in the beginning and our 6yo daughter joined the group of the beginners whilst she had some experience before. The intro was in German so I guess we missed the point a bit but this misunderstanding has been resolved pretty quickly (we had to be there though). After that it went fine and the ski instructor (Inge) was really great. For my younger daughter it was the first experience and it was slightly more challenging. I found the group of 8 very young beginners quite big and our instructor Tamara had some difficulties managing the group. Kids cried a lot and the parents had to stay on the slop for a while to help her. Once the kids were up in Snowland it went pretty fine although you have to go on the lift with them and help your own child. So if you are not skiing take this into account. Although we knew that kids had to be picked up for lunch that was a slight inconveniences. The lessons run 2 hours in the morning and 2 in the afternoon with 1.5 hours break. There is no option to arrange a supervised lunch like we experienced at other ski schools. Having said that, our initial somewhat mixed feelings about ski school completely changed after the final race. That was a remarkable highlight of our stay. It was so professionally organized and created such a cool environment for kids as well as for parents that we almost forgotten all small flaws. You can also order professional video of the race which is absolutely outstanding (still waiting for our copy to arrive)! There is also a race for adults which created an atmosphere of community and generated lots of energy.

As at any other Kinderhotel, the kids club is a highlight. The kids club stuff was great, trying to include our non-german speaking kids into the activities. Kids clearly had fun and participated in many activities including the final show (my elder daughter had a role with her text translated to English). I would personally prefer a bit more inclusive show (it was a theater type performance) but given we were probably the only non-german speaking this is fine. Kids were happy and this was the most important. One point - the kids club is in the basement (which is to be fair the common practice at the Kinderhotels) with no windows or airco, so it can get pretty stiff there.

Now some points that we did not like as much:

The hotel's facilities are ok, however I found our room pretty outdated. We had one of the bigger suites which was spacious but with very standard design and outdated furniture and features, old lamp bulbs, noisy fan system in the bathrooms and almost no wifi (we complained, but i guess its just not modern enough to cover the whole area adequately so we had weird spots such as next to bathroom with perfect reception and almost blind areas elsewhere). Apparently there are renovated rooms and we were just not lucky to get that one. Yet it spoiled the impression because when I booked the hotel I thought all bigger suites were refurbished. Given I booked really in advance I would rather book a smaller suit but refurbished one. The swimming pools were ok but pretty standard. Kids were slightly disappointed having no no extra activities such as slides, jacuzzi and outdoor pools which I thought were pretty standard at ski resorts. There are several saunas and ice room which were ok.

My biggest disappointment was food. I used to get culinary treat at every Kinderhotel so far, but not really at Sporthotel. The dinners were ok, but breakfasts and lunches were somewhat disappointing. Very basic breakfast with no fresh juices (one was offered at 5 EUR per small glass!), very limited choices at the buffet and you can order either scrambled or fried eggs (no omelet and even that basic choices were taking way too long to be prepared). The restaurant gets very noisy, tables are really close to each other and we had one with the exit from only one side of the table so both of us had to always get up to let our busy kids in and out. The lunch (and afternoon snacks) were served at separate building Seealm, the restaurant which belongs to the hotel. My elder daughter loves food and she normally eats whatever is offered but even for her it was a struggle. The presentation of the food was not very nice which was a shame since a-la carte dishes at the same place looked really nice - they were just offered for extra charge. Same goes to afternoon snacks - very limited selection compared to other hotels. Coffee and tea at extra charge too. The last day of the stay (Friday) was somewhat better with music at Seealm and better (selection of) food.

So my conclusion is that overall it is good hotel if being next to the lifts is important and if you have young kids to join ski school with no extra cost (especially if you are not sure if your child likes it or not). Something to note though which has nothing to do with the hotel itself. I found the skiing area pretty small, only few slopes (very limited blue slopes and also not that many red/black, so regardless if you are a beginner or advanced it might be pretty limited). This might not be a problem as you need to pick up kids anyway :) I was not skiing this time and being up in the mountains was less enjoyable as there were no cool bars, music, nice lounges so you are pretty much dependent on the hotel facilities. Whilst we met some families that visited the hotel for the last few years we thought there were better hotels - perhaps further away from lifts- with better facilities, food and surroundings, perhaps slightly more expensive too.

Room Tip: Ask for renovated room not overlooking the car parking area
See more room tips
  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank IrinaGivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 5 April 2017

Dear IrinaGivi,

thank you for having taken the time to write such a detailed review. All your comments help us improve our service. We reassure you that your complaints will be taken seriously.

Kind regards, Hlebaina family and the hotel team

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Reviewed 14 March 2017 via mobile

We wanted a holiday where we could relax and ski, knowing our 2 small kids were looked after. This kinderhotel gave us exactly that and everything was taken care of... especially our kids. The ski lift is right outside the hotel door. We also really loved the food and the staff were very friendly and professional. We would highly recommend this hotel if people are looking for a relaxing family holiday in the mountains, where you know your kids are safe and happy.

Stayed: December 2016, travelled with family
Thank Sylvia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 18 March 2017

Dear SylviaJ,

thank you for taking the time to share your experience. So happy to hear that you had a wonderful stay with us. We are looking forward to welcoming you again.

Warm regards, Hlebaina family and the Sporthotel Achensee team

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Reviewed 25 February 2017

Sporthotel Achensee has the winter family holiday sown up.

We've stayed at a few of the kinder family hotels previously but the level of detail and thought that the Hlebaina family and staff put into providing a faff free and enjoyable family ski holiday is outstanding. The hotel is located 50m from the chair lift, 100m from the kids nursery slope and 75m from a second building called the Seealm which is used for day time lunches and afternoon tea and in-between both is the basement ski depot. So everything you need for a ski holiday is within 100m. Add to this the level of service that the hotel provides particularly for children but also for adults in terms of ski guiding and tuition is second to none. This is all topped off with similar levels of attention to detail and service in the hotel itself with the kids again being at the forefront. I mean how many hotels do you know of that have a kids theatre with a production on the friday night? The highlight for us all was the kids ski race at the end of the week which is filmed and commentated on by the by the hotel owner and presented to Ski Sunday like level of professionalism with a medals ceremony, national anthems and everything. I kid you not. Amazing.

My only gripe is that they couldn't get me into the same week next year cos they're already fully booked.

We'll be back most definitely.

Stayed: February 2017
Thank Crockfordian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 5 March 2017

Dear Crockfordian,

we would like to thank you for your outstanding evaluation. It has been a pleasure being your hosts. We are looking forward to welcoming you soon.

Warm regards,
Family Hlebaina and the Sporthotel Achensee Team

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Additional Information about Familienparadies Sporthotel Achensee

Address: Achenkirch 114 | 6215 Achenkirch, Achenkirch 6215, Austria
Region: Austria > Austrian Alps > Tirol > Achenkirch
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Achenkirch
#3 Luxury Hotel in Achenkirch
#3 Ski-In / Ski-Out Hotel in Achenkirch
Price Range: AU$314 - AU$737 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Familienparadies Sporthotel Achensee 4*
Number of rooms: 62
Official Description (provided by the hotel):
The upscale holiday destination for a fantastic family holiday in the heart of the Tyrolean Alps in Achenkirch, Austria. Spend an exclusive and relaxing holiday in our family-run 4-star hotel. We are one of the leading hotels for children in Europe. Our 5-Smiley rating sets us apart as an upscale and particularly child-friendly hotel. The exciting and varied range of holiday facilities for babies, children, and teenagers will delight your loved ones - and that's a promise! The kids are kept busy, romping and playing all day, so there's plenty of time for the parents to relax and recuperate. Treat yourself to a break for two and spend relaxing moments in our extensive wellness oasis. Our sports and leisure facilities at the Sporthotel Achensee offer something for everyone. The magnificent nature of the Tyrolean Alps ensures relaxation and calmness. ... more   less 
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Also Known As:
Familienparadies Sporthotel Achensee Achenkirch

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