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“a very nice place for a relaxing family time”

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Familienparadies Sporthotel Achensee
Ranked #3 of 10 Hotels in Achenkirch
Certificate of Excellence
Reviewed 7 July 2016

The hotel is well organised with great food and service, including concepts for babies and parents. The other reviews speak for itself and it is definitely a place worth visiting. Befor arriving, our main concern was it's style as "kinderhotel" , we were affraid it would be loud and noisy. In fact, the kids were sort of spread around and you barely noticed them, giving you the roomy feeling and warranting a really relaxing stay with all the wishes sought after.

However a few points to mention:
- The price listed and the confrimation from booking.com was updated upwards by ca 10% by the hotel the day after our booking was finalised, with a remark that a baby-surfcharge is due (although we booked 2+1 via booking.com already),

- Our room was apparently upgraded, to larger but darker room without a notice or a comment, at check-out it was remarked that most likely "you have confused the rooms", with all the respect, you should not tell a guest that he has confused something (while I know I did not), a service oriented approach -> listen first.

- The birthday diner (in case you celebrate one) is an invitation to the other restaurant at the small lake, it was a nice gesture though we would preffer to stay at the regular restaruant as the menus are so much nicer there and you don't have to pay extra for the side dishes.

- the staff at the restaurants is totally nice and caring, though some of them to our taste on a bit-too-much side, with multiple "Hallooooo" and tickling of our baby per night. a once comment per night would definitly suffice

- such a shame that there is no kettle on a room and for a tee/baby hot water we had to go to the baby kittchen ultra-slow little "wasserkocher"

Room Tip: go for basic, the place is what it's worth it and not the room
See more room tips
  • Stayed: July 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Robertmaciej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 10 July 2016

Dear Robertmaciej,

thank you for taking the time to share your experiences! While we are delighted to hear that you enjoyed your stay with us, we are disappointed to read that the room was not up to your expectations. Further we apologize for the inappropriate communication at the reception as well as the misleading price on booking.com. Unfortunately it is not possible for booking.com to include the child rate in the total arrangement price - though a note regarding the issue is listed in the guidelines.

We are looking forward to welcoming you again and appreciate your feedback.

Warm regards, Family Hlebaina & the hotel-team

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13 - 17 of 196 reviews

Reviewed 25 April 2016

We had a great week at this hotel. Room was good, although cleaning was quite basic and not close to 5 star. However this might be the best ski school for kids I have been to yet. Great program, not too many kids per class and instructors were great. My 8 year old loved it tremendously plus the final race was nothing short of Olympics standards :). Food especially dinner was also fantastic and plentiful. We ate so much all week and didn't get bored with the options. A lovely waitress I think Mariella made our dinners even better by recommending places to visit within the village. Hotel gave good recommendations as well including a trip to Swarovski and a hotel planned candle light walk. It isn't as big as other kinder hotels I've been to and the kids club and swim area not as big but it had more than enough facilities to keep the entire family happy. I would highly recommend it to any family. Another small nag I had which was different from what other kinder hotels I've been to (Cavalino Bianco, Alpenrose) is the lack of coordination for the kids during lunchtime. Essentially you had to break your skiing at lunch to pick up you kids and provide them lunch. A few minutes late and the kids were on their own. The hotel's kids club provides no assistance with this service. Aside that, nice hotel, nice village with good spots for walking.

  • Stayed: March 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Meeyankee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 27 April 2016

Dear Meeyankee,

thank you for taking the time to share your experience! So happy to hear that you had such a great stay with us. We are looking forward to welcome you again.

Regards, Hlebaina family and the Sporthotel Achensee team

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Reviewed 3 April 2016 via mobile

Fantastic family holiday tailored for each member of the family. Whilst kids were happy at ski school, we had ample time to relax.
Food was good and abundant and the service was so friendly.
The hotel is not suitable for non-skiers as there is not much more that one can do.
But for those who ski ... Couldn't be better !!!!

Stayed: April 2016, travelled with family
Thank MaltaAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 4 April 2016

Dear MaltaAngel,

thank you for taking the time to share your experience! So happy to hear that you had such a wonderful stay with us. We are looking forward to welcome you again.

Regards, Hlebaina family and the Sporthotel Achensee team

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Reviewed 4 March 2016 via mobile

Excellent location, right on the slopes and excellent kids club/super care, our kids loved it. Kids ski school very good and inclusive in price. However, I found very comparing to other hotels of similar this one is slightly overpriced, food and service is not great. Also, lunch is served in a separate restaurant on the ground floor, large queue to the buffet, seating is on the first floor while toilet is the basement, very painful with small kids during lunch time or snack time at 3. And coffee at lunch time is available at extra charge, slightly strange considering that this hotel is all inclusive. Also bare in mind, there are no toiletries available for adults, I had to wash my hair with shower gel for the whole week. Overall good holiday, loved the location but definitely expected more from the hotel

Stayed: March 2016, travelled with family
Thank Sretnica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 5 March 2016

Dear Sretnica,

thank you for taking the time to share your experience with us.

While we are happy to hear that you enjoyed the great location and child care/skischool, we are disappointed to hear that the hotel was not entirely up to your expectations.

We appreciate your feedback. Regards, Family Hlebaina & the hotel team

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Reviewed 1 March 2016

we couldn't have asked for more! this hotel makes you feel like being home away from home :)
- comfy and spacious rooms, separate bedrooms for kids
- very friendly and excellent child care services (1 year old baby and 5 year old; both were very happy)
- outstanding food (hotel-restaurant and Seealm for lunch and coffee/cake)

we'll definitely go back, excellent value for money

  • Stayed: February 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank stefan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie_Hlebaina, Leiter Öffentlichkeitsarbeit at Familienparadies Sporthotel Achensee, responded to this reviewResponded 4 March 2016

Dear stefan s,

thank you for taking the time to share your experience! So happy to hear that you had such a fabulous stay with us. We are looking forward to welcome you again.

Regards, Hlebaina family and the Sporthotel Achensee team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Familienparadies Sporthotel Achensee

Address: Achenkirch 114 | 6215 Achenkirch, Achenkirch 6215, Austria
Region: Austria > Austrian Alps > Tirol > Achenkirch
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Achenkirch
#3 Ski-In / Ski-Out Hotel in Achenkirch
#3 Spa Hotel in Achenkirch
#3 Luxury Hotel in Achenkirch
Price Range: $303 - $909 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Familienparadies Sporthotel Achensee 4*
Number of rooms: 62
Official Description (provided by the hotel):
The upscale holiday destination for a fantastic family holiday in the heart of the Tyrolean Alps in Achenkirch, Austria. Spend an exclusive and relaxing holiday in our family-run 4-star hotel. We are one of the leading hotels for children in Europe. Our 5-Smiley rating sets us apart as an upscale and particularly child-friendly hotel. The exciting and varied range of holiday facilities for babies, children, and teenagers will delight your loved ones - and that's a promise! The kids are kept busy, romping and playing all day, so there's plenty of time for the parents to relax and recuperate. Treat yourself to a break for two and spend relaxing moments in our extensive wellness oasis. Our sports and leisure facilities at the Sporthotel Achensee offer something for everyone. The magnificent nature of the Tyrolean Alps ensures relaxation and calmness. ... more   less 
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Also Known As:
Familienparadies Sporthotel Achensee Achenkirch

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