We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Chinese restaurant leaves a lot to be desired”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Shenzhou Peninsula Resort
Ranked #2 of 78 Hotels in Wanning
Certificate of Excellence
Reviewed 21 March 2017

8 of us on our annual golf tour to Asia ate here twice recently. Actually we only ate here due to the fact that the food at the 4 points Sheraton next door was so bad.! The staff at the Chinese restaurant cannot speak a word of English, literally nothing. In the end we had to google photos of bowls of rice as they didn't understand the word rice, I mean rice, how hard can this be? Surely the hotel has some obligation to an international audience to provide some basic training in English. We eventually ordered and 20 minutes later were told that 2 of the dishes were unavailable, again lack of training, doesn't the kitchen have a pre service briefing when they tell the staff what they have and don't have? We ordered some wine and the Nepalese chap who did the best he could had no idea how to pour it, how much to put in each glass, but at least we all got some. The food arrived and the stir fried beef with pepper was really good, the fish absolutely disgusting that none of us could eat it, just vile, a crispy lemon chicken was in a sickly sweet bright yellow sauce, the prawns with wasabi were non descript, the duck was good and the fried rice with seafood and pineapple left us wondering what the dish was supposed to be. A pretty disappointing meal on night one, although we returned for night 2, only due to lack of choice, and we knew what to order and it was better than night one. If you stay here you don't have many options for food, so I guess put up with it.

  • Stayed: March 2017, travelled with friends
    • Location
    • Service
Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, Public Relations Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 22 March 2017

Thank you for staying with us and it is to my regret to learn that your recent experience has been compromised. Please rest assured I have already taken immediate action with food and beverage team to ensure our food and service are maintained at its highest standards.
We sincerely look forward to the opportunity to regain your confidence in us on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (88)
Traveller rating
Traveller type
Time of year
Language
  • More languages

5 - 9 of 88 reviews

Reviewed 5 December 2016

A group of us stayed here on a golf trip recently and enjoyed our stay. The hotel is very nice, with quick and easy check in and prompt delivery of our bags to the room. The rooms are quite nice with pretty much everything required. Sharing with a mate, our room had 2 queen sized beds that were extremely comfortable with beautiful pillow ensuring a good night sleep. The reasonable sized balcony gave us views over the magnificent pool, so it was a nice spot to sit and enjoy a cold beer or wine.

The restaurants were great, with delicious food on each occasion we ate there. Very attentive staff ensured our dinners were without problems and most enjoyable.

The only gripe I have is the distance to the gym which is simply too far away to walk. You have to rely on the little shuttle cart to get there. On one occasion I asked the staff at the outside concierge desk to take me to the Spa, which is near the gym, and got the run around for a few minutes before being refused. Not good enough!

The breakfast buffet is very good with lots of options to suit all nationalities. The staff were a little slow to replenish some popular foods though, but having said that it was a very busy time, so I think we need to be patient as they can't do everything at once. Sitting outside on the terrace overlooking the pool is a really nice spot to enjoy breakfast and start the day.

Overall I enjoyed my stay here. Good service [expect for the issue in getting to the spa], delicious food, comfy bed, great pool and good location all made for a nice stay.

And......its ideally located very close to the magnificent Dunes Golf Club, which is without doubt one of the finest golf courses I've seen and had the pleasure of playing. Words fail to adequately explain how beautiful these two 18 hole masterpieces are. Superb, sublime, stunning, challenging, just for starters. I'd go back tomorrow if I could!!! But I will return for sure, and I'll stay at the Sheraton when I do.

Room Tip: Ask for something on the top floors facing the beach to enhance the views over the pool and beach.
See more room tips
  • Stayed: November 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank PingBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, Public Relations Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 9 December 2016

Thank you for choosing Sheraton Shenzhou Peninsula Resort. It was a pleasure to have to stay with us and it was a great to hear of your experiences in the hotel regarding the service and how they met or exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service excellence. I will ensure that your comments are cascaded to our team members appropriately and encourage delivering these memorable visits in the near future. We are looking forward to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2016 via mobile

Let me start with saying that the beach and the swimming pool are the greatest features of the hotel. Also the concierge is helpful and the hotel offers complimentary shuttle bus to Wanning railway station. Sheraton also has a buffet by the sea for 328 RMB. The breakfast is so, so and substandard for a Sheraton.

Stayed: October 2016, travelled with friends
Thank rdinbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, Public Relations Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 10 October 2016

Thank you so much for your review and sharing your experience with us. We appreciate your valuable comments regarding Food & Beverage as your comments is the key to our continuous improvement. Thank you again for taking time to review us and we are certainly looking forward to welcoming you back to Sheraton Shenzhou Peninsula Resort again for a renewal experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2016

Stayed in this hotel with my family, and it was just AMAING. Room, restaurants, spa, gym, beach, pool - all facilities are very tidy, modern and very attractive. If you like Chinese food YUE restaurant will be the best choise for you, it has a variety of food from different provinces in China, and the service is outstanding. I would say that the hotel is quite low-priced if you compare with other international 5 star hotels in China. Breakfast was very delicious and had a good variety of both western and asian dishes. Moreover i had a chance to meet General Manager of the hotel, Mr. Michael Hoevel, looking at how well he manages such a beautiful and big property it can be mentioned that he is a very professional hotelier !

  • Stayed: December 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank s11a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, General Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 23 September 2016

Thank you for taking the time to review and we are happy to know that you had an enjoyable time with us. The team and I look forward to bringing you another rewarding stay in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2016 via mobile

This big older hotel has a long beach frontage with massive pools along the beach to small peninsula village. The rooms are spacious with good beds, great bathroom and quite dated decore.
The breakfast is extensive with a good mix of asia and European foods.
Language is a big difficulty as English is basic but directions or food choices being very difficult. Just outside the hotel it was almost impossible to get directions back from locals.
We're lucky that Michelle Li and Mia Sun who both work at Sheraton were very kind and helpful when we were struggling off site, and they were off duty. They are both fantastic ambassadors for the Sheraton group and are both destined for great careers, a nuanced our stay.
There is not much to do after hours once basic exploring has been done.
A major frustration is the internet and web service which can be described as nothing short of pathetic.
Shenzou was an interesting stopover which might, with all the current development, become a great tourist destination in the future.

Stayed: April 2016, travelled with friends
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, Public Relations Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 8 August 2016

Thank you for taking the time to write us this positive review. Your satisfaction means a lot to us and we’re pleased to know that you were well taken care of during the stay.
It is always an honor for us to be of your service and we look forward to welcoming you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Wanning
1.1 km away
Four Points by Sheraton Shenzhou Peninsula Resort
7.7 km away
The Westin Shimei Bay Resort
25 km away
Narada Resort & Spa  Perfume Bay
Narada Resort & Spa Perfume Bay
#5 of 61 in Lingshui County
30 reviews
Show Prices
Show Prices
Show Prices
7.3 km away
Le Meridien Shimei Bay Beach Resort & Spa
0 km away
Palmena Apartment
Palmena Apartment
#117 of 1,356 in Sanya
17 reviews
14.6 km away
Xinglong Old Banyan Tree Hot Spring Resort
Show Prices
Show Prices
Show Prices

Been to Sheraton Shenzhou Peninsula Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Shenzhou Peninsula Resort

Address: Shenzhou Peninsula Resort District, Wanning 571500, China
Region: China > Hainan > Wanning
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Wanning
#2 Luxury Hotel in Wanning
#2 Best Value Hotel in Wanning
Price Range: $128 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Shenzhou Peninsula Resort 4.5*
Number of rooms: 308
Reservation Options:
TripAdvisor is proud to partner with Evoline ltd, Hooroo Pty Ltd, lastminute.com.au, Booking.com, Ctrip TA, Wotif.com, Expedia APAC, HotelQuickly and Hotels.com so you can book your Sheraton Shenzhou Peninsula Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Shenzhou Peninsula Resort Hainan/Wanning, China

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing