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“Good location, good concierge, services not to the Sheraton standards”

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Sheraton Shenzhou Peninsula Resort
Ranked #2 of 78 Hotels in Wanning
Certificate of Excellence
Reviewed 7 October 2016 via mobile

Let me start with saying that the beach and the swimming pool are the greatest features of the hotel. Also the concierge is helpful and the hotel offers complimentary shuttle bus to Wanning railway station. Sheraton also has a buffet by the sea for 328 RMB. The breakfast is so, so and substandard for a Sheraton.

Stayed: October 2016, travelled with friends
Thank rdinbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, Public Relations Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 10 October 2016

Thank you so much for your review and sharing your experience with us. We appreciate your valuable comments regarding Food & Beverage as your comments is the key to our continuous improvement. Thank you again for taking time to review us and we are certainly looking forward to welcoming you back to Sheraton Shenzhou Peninsula Resort again for a renewal experience in the future.

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7 - 11 of 88 reviews

Reviewed 20 September 2016

Stayed in this hotel with my family, and it was just AMAING. Room, restaurants, spa, gym, beach, pool - all facilities are very tidy, modern and very attractive. If you like Chinese food YUE restaurant will be the best choise for you, it has a variety of food from different provinces in China, and the service is outstanding. I would say that the hotel is quite low-priced if you compare with other international 5 star hotels in China. Breakfast was very delicious and had a good variety of both western and asian dishes. Moreover i had a chance to meet General Manager of the hotel, Mr. Michael Hoevel, looking at how well he manages such a beautiful and big property it can be mentioned that he is a very professional hotelier !

  • Stayed: December 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank s11a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, General Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 23 September 2016

Thank you for taking the time to review and we are happy to know that you had an enjoyable time with us. The team and I look forward to bringing you another rewarding stay in the near future.

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Reviewed 28 April 2016 via mobile

This big older hotel has a long beach frontage with massive pools along the beach to small peninsula village. The rooms are spacious with good beds, great bathroom and quite dated decore.
The breakfast is extensive with a good mix of asia and European foods.
Language is a big difficulty as English is basic but directions or food choices being very difficult. Just outside the hotel it was almost impossible to get directions back from locals.
We're lucky that Michelle Li and Mia Sun who both work at Sheraton were very kind and helpful when we were struggling off site, and they were off duty. They are both fantastic ambassadors for the Sheraton group and are both destined for great careers, a nuanced our stay.
There is not much to do after hours once basic exploring has been done.
A major frustration is the internet and web service which can be described as nothing short of pathetic.
Shenzou was an interesting stopover which might, with all the current development, become a great tourist destination in the future.

Stayed: April 2016, travelled with friends
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhou, Public Relations Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 8 August 2016

Thank you for taking the time to write us this positive review. Your satisfaction means a lot to us and we’re pleased to know that you were well taken care of during the stay.
It is always an honor for us to be of your service and we look forward to welcoming you again soon.

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Reviewed 17 March 2016

First of all, this resort will be the best choice if you love golf because it is just close to a beautiful golf course.

The resort is far from everything, and there is not any interesting place in walking distance. Therefore, the hotel is very quiet for vacation. And obviously, the activities are also very limited - only golf, garden, beach and sunshine.

Finally, the Four Points and Sheraton share the resort - even the buildings are connected. The beach and pools are public for all guests as well. In my understanding, the only difference is the size of room and breakfast. But the price of Four Points is much lower, so I might choose Four points in the next time :)

  • Stayed: January 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank CatSkunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shenzhou, Public Relations Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 21 March 2016

Thank you for choosing Sheraton Shenzhou Peninsula Resort. It was a pleasure to have to stay with us and it was a great to hear of your experiences in the hotel regarding the service and how they met or exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service excellence. I will ensure that your comments are cascaded to our team members appropriately and encourage delivering these memorable visits in the near future. We are looking forward to see you again soon.

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Reviewed 20 December 2015 via mobile

I stayed in this hotel on Dec 18 till dec 20. Very good atmosphere frandly staff. Very good breakfast. There is no tuc shop which is the shortcoming and very inconvenient. They have very good lobby with musings band singing English songs also offering wide selection of vines. Apart from western restuarant, Also have Chinese restaurant on 1st floor which is very clean

Stayed: December 2015, travelled on business
Thank Corporati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shenzhou, Manager at Sheraton Shenzhou Peninsula Resort, responded to this reviewResponded 23 December 2015

Thank you very much for your valued comments. To improve guest’s experiences is always on our top priority; please contact us at Pr.Shenzhou@sheraton.com if you need any further assistance. We look forward to your visit in the near future.

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Additional Information about Sheraton Shenzhou Peninsula Resort

Address: Shenzhou Peninsula Resort District, Wanning 571500, China
Region: China > Hainan > Wanning
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Wanning
#2 Best Value Hotel in Wanning
#2 Luxury Hotel in Wanning
Price Range: $128 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Shenzhou Peninsula Resort 4.5*
Number of rooms: 308
Reservation Options:
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Also Known As:
Sheraton Shenzhou Peninsula Resort Hainan/Wanning, China

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