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All reviews lagoon pool chi spa beach bar and grill kids club ocean wing family room banana boat fiji time putt putt beach massage family holiday village tour games room kids eat free fijian resort ground floor main pool
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Reviewed 7 January 2008

This was our seventh holiday to the Fijian, so we knew about the lack of maintenance and slow service etc but what we diden't expect was the money grabing attitude the management has adopted.

There is a lot to do at the resort but you soon tire of the high priced food offered and start looking for restaurants off the resort. The Fijian management seem to go to great lengths to keep you on the resort which is distasteful. The staff will tell you that they are not allowed by management to help you book any activity off the resort. Some unofficially gave us a phone number to ring but we couldnt call, because the internal phones were not working for the length of our stay.

For instance, there is a reasonable restaurant across the road from the Fijian about a ten minuite walk. This is ok in the dry but in the rain with children, it is difficult. This restaurant provides a bus to return you back to the resort but they are not permitted to pick you up.

We stayed in the lagoon wing which was reasonable and if you had a first or second floor room the hallway in the room was always wet and slippery. This is due to the poorly insulated air conditioning unit in the room below which cooled the concrete and caused condensation. We had to keep a towel permantly on the floor.

We will definately go back to Fiji because we love the people but we would definately not go back to the Shangri-la Fijian resort.

Regards,
Joe Grima
Australia

Stayed: January 2008
8  Thank pioneerintl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2008

We stayed at this resort for 6 nights with our 2 year old child. I have very mixed feelings about this resort (not sure if I would go back), especially since I thoroughly researched Fiji for the perfect place to stay (including the many reviews on Trip Advisor). Firstly we expected a much higher quality resort than what we got and I think the website is misleading. It certainly doesn’t show how tired the resort, restaurant and pool areas really are and this was disappointing. I strongly advise you that this is not a 5 star place.

The main pool is always completely full with children which is even a little overwhelming when you have your own. If you are honeymooners or a couple I would stay away from this resort.

The MOST disappointing part is the extremely poor value for money with the food. The standard certainly needs to be lifted -trust me it is no gourmet experience, bring your own wine if you can, wine by the glass is bad and expensive. Bring kids snacks with you if you don’t want them eating chips the whole time.

On the positive side, the gym is fantastic, the beach views from the coral reef rooms were amazing, heaps of grass area for the kids to run around, lots to do if you enjoy walking and playing golf, good variety of water activities.

Overall if you just want a place that keeps the kids busy while you relax and enjoy the pristine water and beautiful reef and food/resort quality is not high on your priority list, you will have a great time. On the other hand if you are expecting a 5 star resort with food, service and quality to match - this is NOT the place for you (go to the Hilton on Denarau Island, now that is truly an amazing 5 start resort experience).

  • Stayed: November 2007, travelled with family
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9  Thank rosj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2007

BULA!!!!!
We have just returned from our amazing first time trip to fiji & can't wait to go back again. When we arrived it was so humid which nearly killed us but after the first 2 days we climatised. We had booked through our travel agent the breakfast & dinner buffets for the 8 nights as we have a 2 year old & thought that would be better. The buffets were great but next time I wouldn't do the buffet for every night as we had heard that the restaurants were lovely & not overly expensive.
Our room was fantastic ( Oceanview family room) which was located on the ground floor & fantastic for our son who loved being able to run around outside on the grass & we could keep a close eye on him without leaving our front balcony.
I strongly recommend the babysitters there, they are just truly amazing. Our son is at the age where he is pretty clingy so I was a little concerned but I got a lovely lady named 'Thoa' & our son just loved her & we had her almost every day when he went down for his sleeps so we could go off & have a swim in the adult pool etc which I strongly recommend.
The resort was extremely clean & well maintained with the most friendly staff you could ever meet. We never found anything that was done on 'Fiji Time'......we never had to wait long for anything.
We booked a private car with a driver which could take you anywhere for F$150 for approx. 4 hours & we were advised to do a drive further down the Coral Coast. He took us to a few shops in Sigatoka which were no cheaper than the resort & then just drove us to a few resorts to have a look at. It started to rain fairly heavy so we skipped going to the villages & headed back to our resort. We found the drive was a waste of money as we saw nothing different to what you see coming from the airport.
The kids club looked amazing & the all the activities for the kids & adults were heaps of fun. There was so much to do except when it rains. It rained most afternoons which was not too bad as it came & went fairly quickly but on the 2nd last day it absolutely poured for most of the day & we found it difficult to entertain our son.
All I can say is if you want a holiday where you want heaps to do or you just want to laze around & do nothing......well this is the place to stay & do it without really needing to leave the resort at all & we can't wait to go back the same time next year.

  • Stayed: December 2007, travelled with family
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6  Thank Brooklynsmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2007

My husband, i and 5 year old son stayed here in November/December this year.
We stayed in a lagoon family room on the ground floor, overlooking the lagoon pool and the ocean. The room was great, newly renovated and had a great outdoor area on the balcony for nightly cocktails at sunset. The room was cleaned each day, and flowers put on the beds which was a great touch. the housekeeper even took the trouble to line up all my son's cars in different ways each day which he thought was hilarious.
This was a holiday to do nothing but there is heaps to do if you want to get active, on top of the water sports there are activities organised each day such as socer, netball in the ball, scuba lessons in the pool etc.
The resort is well maintained and the staff incredibly friendly, there are people everywhere cleaning and making sure the presentation is good.
The kids disco each night was great, the Dj actually teaches the kids to do dances like the nutbush, macarena etc, and gets the dads up to make fools of themselves.

Food: Breakfast was included in our package and you couldn't complain about the variety and the quality of food available. The fod in other outlets is expensive given the quality, and lots has been written about this in other reviews. The best meal we had was at Geckos over the road, beautiful fresh seafood and geckos jumping all over the walls, which may not be everyone's cup of tea but my son loved it. Drinks are also expensive but you can either stock up in singatoka or in the market in the resort. If you journey into singatoks don't arrange a cab from the hotel foyer, we were quoted $55.00 for a return trip, but having read about this on this site we decided to walk to the road.A porter outside the foyer actually gave us a lift to the road where there was a cab waiting and he charged us $18.00 return for the trip, and actuall dropped us back to the door of our room, and even offered to help us in with the beer!

Australians love this place, and even when I read some so so reviews about the food, I took more notice of the reviews written by Aussies - we loved it and will definately return.

  • Stayed: November 2007, travelled with family
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7  Thank jodi06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2007

This place is so beautiful. Don't think twice, just go. Stayed at the Naviti last time and that was a disapointment. The Shangri-la is so laid back. The people are so kind. The food is great, so much variety, we bought the meal package through our travel agent. The watersports are unreal, we did the parasailing and banana boat ride. This place is my mind is 5 Star. The ocean view room has the most stunning sunsets. Very clean and modern. There is no need to leave this resort, once you check in everything is there. I would not recommend the Sigatoka shopping trip, you can buy your pressies from the resort, they are the same price, it was a waste of a few hours going there. Have fun, we did. Also fly Virgin Blue, its cheaper and its gets you there at a much betta time of the day than Air Pacific.

  • Stayed: July 2007, travelled as a couple
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5  Thank EnjoyingLifeToMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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