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All reviews lagoon pool chi spa beach bar and grill kids club ocean wing family room banana boat fiji time putt putt beach massage family holiday village tour games room kids eat free fijian resort ground floor main pool
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Reviewed 23 February 2011

Grounds beautiful. Ocean views beautiful. Pool in poor condition with some filtration problems - little bugs in water. No shelter or shade over pools which is much needed to help with respite from the scorching sun. Restaurants very poor quality and all seem to offer the same menu. Breakfast very nice service on linen table cloths with choice of indoor or out on balcony. Great buffet available for breakfast. Rooms more motel like - not resort type. Good fun to be had in Black Marlin bar during evenings with good music and dancing. Unfortunately, I would not choose this resort again. We spent a week at the Westin prior to going to the Shangri La and the comparison is chalk and cheese. Still made our own fun and enjoyed time with family. In general, fairly disappointing. Nice chapel for weddings overlooking ocean.

  • Stayed: February 2011, travelled with family
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1  Thank RATING255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2011

We stayed at this resort for two weeks in January - far too long. The location is beautiful, on the Coral Coast with lagoon and beach. However the resort is isolated on Yanuca Island - good in some ways but limits you to eating at the resort restaurants. Although there are a few restaurants the menus are too similar, the food poor to average and the service - well, let's just say it's 'Fiji Time'! The resort is very expensive. Our biggest gripe was that the resort is old and its showing its age. Our aircon did not work properly and the pillows and linen smelt of mould (as the the entire room). Our 'free' room internet connection did not work for the entire two weeks, although the pool areas do have WIFI. The rooms maids never left towels for some reason and we had to ring up on a daily basis...It would have been okay if we had been paying two or three star prices but we paid five star prices and were not very impressed. We sampled Sheraton Villas in Denarau on the way out and should have stayed there! A much much nicer resort and you can visit and eat at the neighbouring resorts. It's worth checking out the Shangri La, but don't stay there too long.

  • Stayed: January 2011, travelled with family
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2  Thank K1WiTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2011

I expect that this resort was once a five star establishment. In July 2010 it was something like a 3.5 star resort.
It was very expensive and rated and recommended highly.

But:

- the food was poor to average
- the rooms were barely ok; I'm guessing it's the original fitout
- the whole place was very expensive
- the staff were generally lovely but were clearly encouraged to "grab signatures" for money where ever they could
- the "entertainment" was poor
- I don't think there was anything "culturally" significant in the whole place

I'm pretty sure that the people that love and rate Shangri-La Fijian (and I know there are lots of them) are CUBS (there's lots of them there by the way) with lower expectations than I had. The problem for me is that I travel for work and have had other great holiday experiences so am able to make fair comparisons.

I do reiterate that the one highlight was the staff. They were all so lovely. It's a shame that my hard earned probably went to some multi-national rather than to the locals and it's a shame that the multi-national in question is prepared to screw over the patrons because I expect that means the lovely locals will ultimately get screwed over too.

  • Stayed: July 2010, travelled with family
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Thank PAC74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2011

If you are happy with a 2-3 Star service, then you cannot fault the Shangri-La's location in Yanuca.

As a regular traveler (30 wks per year) I have experienced the highs & lows of Hotels/Resorts around the world. The Shangri-La Fiji has many many issues, perhaps staying for 5 nights meant i was exposed to all of them.

I'm not going to into details all the problems, i've done that directly to Shangri-La's head office. The main criticism is the problems should never exist in a hotel charging luxury rates and claiming to be 4-5 stars.

An overview of what not to expect in a 4-5 star resort: Poor quality food in many of the restaurants, unfriendly staff, all level 2 rooms flood (heat from ground floor and poor airconditioning leaves large sticky puddles over the floor in hot days), upfront credit authorisation of AU$150 per night which was not discussed, incorrect bills ended up on the account daily, expensive bad quality food (get a package upfront if you can), deliberate manipulation of some food bills. Ok i'll stop there, as a 2-3 star resort, and with lower prices then fair enough you can expect this, but this resort is a complete rip-off. Save your money and head to the Sheraton.

  • Stayed: January 2011, travelled as a couple
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4  Thank Michael232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2011

we are regular stayers at the shangri la fijian.
We love the hotel because of it's size and variety of pool and beach swimming area's.
We love the friendly staff and all the resturants have a great food.
We always get the breakfast and dinner package included which includes the buffet breakfast and dinner each day, how ever you are not restricted to only eat at buffet, you get a $70fjd per adult head credit to eat at any other resturants so you can usually get a two course meal at the other resturants that is covered by this credit.
The buffets offer a great selection of food, however on previous visits you could got to buffet dinner at any time but this time they have made two sitting times 5.30-7.30pm or 8-10pm they said it was for re-stocking of buffet but it really is a pain because you feel u have to be there right on start time and the lines get long waiting for pasta and stir fry station with the rush at beginning of sitting.
We always went to 5.30 because we have 2 young children how ever if you can go to later session i would strongly advise to that.
The best thing about the resort is that is one of the only mainland resorts that has a beautiful lagoon to swim in and snorkelling right off the hotel beach, you can usually only do this onth islands.
The main pool is great but gets a little crowded especially when they are playing volley ball and can get quite rough with kids and adults getting a bit competitive over a fun game of volleyball.
There is an adult pool which is great if you have no kids, however there is another pool located on the ocean side of the resort and it is always quite in the mornings because only guest staying on thta side of island know it's there, that's why we stay on ocean side because it is quiter than lagoon side.
We tried the kids club for our 5 year old and it was great but we really wanted to spend time with him on holidays so we didn't use it much.
We can highly recommend the guided snorkel safari it was cheap and we saw some great fish and coral.
The shangri la is awesome we feel like it is our second home and we will b returning for our 6th stay in 3 years this August.
if any one needs help with questions about this resort i would be happy to give you advise

  • Stayed: October 2010, travelled with family
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13  Thank fijiobsessed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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