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Madeleine W

Best holiday imaginable for our family of 4

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
The Sofitel in Fiji was absolute paradise. My husband and I and our 2 children had the most perfect holiday. Every single staff member was so welcoming and helpful. The setting is perfect and the facilities and amenities catered for everything we wanted or needed.
Huge shout out to Wise Banana who our family all loved. He was so warm and friendly and we had great conversations with him.
Also the kids club was incredible. Our kids, 4 and 7 absolutely loved it. They couldn’t get enough! The staff there are so beautiful. Aunty Karen, Rafa, Terry, Cookie, Tetha, Milly, Kitty and Tory all deserve special recognition for going above and beyond for our kids and helping to create the most memorable holiday ever.
We will be back!
Date of stay: April 2024
Room Tip: Such a great spot. Perfect place for a relaxing holiday with family
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this review
Responded 3 weeks ago
Bonjour Bula Madeleine W,

Thank you for taking time to reflect on your recent stay experience.

We are pleased to hear that you enjoyed your stay and were well looked after by our ambassadors. Wise Aunty Karen, Rafa, Teryy, Cookie , Tetha, Milly , Kitty & Tory were all honored that you mentioned them name.

We do thank you for your support and look forward to welcoming you back to our shores in the near future.

Vinaka Vakalevu,

Sofitel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago via mobile

An amazing spa experience, i got a hydrating facial and it was amazing! My mum got the signature massage and she really enjoyed it! The staff were lovely and our massage therapists Dorothy and Shoma were just amazing! Highly recommend and will definitely be back!

Date of stay: April 2024
Trip type: Travelled with family
Thank Eve L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula Eve,

Thank you for taking the time to post us your review and trust that you are both settled well back home.

We thank you for choosing to stay with us and we are glad to read that you enjoyed our Heavenly SPA here at the Sofitel Fiji. I have shared your review with Dorothy & Shoma who were both honored that you mentioned them by name. Thank you for giving me the opportunity to recognize the lady's brilliant hospitality and we look forward to welcoming you back to property.

Vinaka Vakalevu,

Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel is probably the best in Fiji.
Beautiful landscaping all across the resort with large family pool clean and well maintained.
Infinity pool at Waitui with devine cocktails and magical food.
Madame So restaurant is a must to try authentic Vietnamese food in AC restaurant which is the only one in Denarau. Beautiful dishes and lovely service.
Breakfast is out of this world with so many choices at Bazaar and a amazing “a la carte” breakfast at Waitui.
This hotel is the spot to stay

Date of stay: April 2024
Trip type: Travelled with friends
2  Thank Postoyan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula Postoyan,

Thank you for taking the time to post us your online review.

We thoroughly enjoy reading your review and we will definitely share your review with our broader team members in our next town hall meeting.

We are delighted to read that you enjoyed the many arrays of services available from our family pools, your culinary journey inhouse and the warm hospitality provided by the teams. We look forward to welcoming you and the family on your next planned visit.

Vinaka Vakalevu,

Sofitel Team



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Reviewed 4 weeks ago

We had the best time. We have two young kids our 4 year old boy and our 21month old girl. Everyone always told us how good the Fijians are with kids but we didn’t quite understand just how amazing they are with them. Nothing is ever a trouble and they are so fun and entertaining with kids.
From the boys at the concierge Livai, Philip, Sam, Eddie, Emosi. They made our stay so enjoyable entertaining kids whilst we wait for the Bula bus, giving us tips for our stay.
The lovely wait staff at breakfast and around the pool including Epa and Wame. Always making sure we were looked after always going above and beyond.
And the absolutely fun, entertaining and happy boys at the pool. My kids were so excited to go to the pool and the slide everyday to play with the team Lai, Wise, Jai, Asa, Jess, Mr Potato and Zac. On topi of the playing in the pool and slide they had the best activities like fish feeding and water aerobics and ice blocks everyday. The kids were so exhausted by the end of everyday they slept so well. And my husband and I didn’t even feel like we had to do much. They did a tiny warrior experience with Zac and Tetha and Lai. Where they were able to dress up as little warriors and go around light the torches for the night. They loved this. Lastly the kids club and Nannie’s! The best kids club we have ever seen… my son has never liked a kids club but he was actually begging me to go back everyday. They have the best outdoor play area and they run such fun activities schedule that changes everyday. Tetha, Terry, Viv all the girls were so amazing. By the end of the holiday the kids felt like celebrities all the staff knew their names everywhere we went all the staff were so friendly and helpful.
Honestly can not recommend this hotel enough!! We feel like we have made some great friends in the staff at this hotel.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rebecca N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula J7435HRrebeccan,

Thank you for taking the time to post us your online review.

We are delighted to hear that you enjoyed your recent stay experience with us ranging from the concierge team, F&B Breakfast team, our pool boys' team and the incredible Recreational Activities team.

I have shared your feedback with the entire teams, and they feel honored that you singled them out by names. We thank you again for choosing our property and we look forward to creating more memorable moments with you and the family.


Vinaka Vakalevu,

Team Sofitel


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The best pillows for the best sleep. Great service by merewalwai! If we didn’t have the choice of pillows the sleep would not be there so we are very greatful! Will love to come back just for the pillows! Thank you Sofitel and thank you to the staff here!

Date of stay: March 2024
Trip type: Travelled with family
Thank Madeleine S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula madeleines904,

Thank you for taking time to reflect on your recent stay at Sofitel Fiji Resort & Spa.

We are pleased to hear that you enjoyed your stay and our resort facilities such as our Sleep by Sofitel pillow shop. We will be certain to pass on your compliments to Merewalesi.

Vinaka,
Sofitel Team

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Reviewed 4 weeks ago via mobile

Fun family resort with a diverse activity kids club and waterslide. Fun activities like aqua aerobics for everyone to join in on .

A very expansive breakfast buffet with plenty of great options.

The waterslide can get a bit dangerous if the kids go down at a quick succession.

Lovely staff like Tina who helped to braid our kids hair outside breakfast one morning . Thank you

Date of stay: March 2024
Trip type: Travelled with family
Thank Sherpa16102841772
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula Sherpa16102841772,

Thank you for taking time to reflect on your recent stay experience.

We are delighted to hear that you enjoyed your stay and our resort offering from kid's club to the waterslide and breakfast. We appreciate your feedback and do hope you travelled home safely.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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