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Samantha L
Brisbane, Australia
Westin Denarau
4.0 of 5 bubblesReviewed 5 Sept 2019via mobile
My partner and I stayed at the Westin Denarau for my 50th Birthday. In my opinion it is not a 5 star resort. The hotel foyer and pool areas and gardens are very nice. The rooms though are a bit tired and need a facelift. The breakfast buffet at the Kitchen Grill is chaotic. Not sure how much it cost, it was inclusive with our room rate. On our first night we had dinner at the restaurant downstairs outside the Bakery. Food was average, small serve and very expensive. The best part of the dinner was watching the fire dancers. If you’re after a “cheap” snack the Bakery has good coffee, fresh pastries and fresh ham, mortadella or chicken and salad rolls. Not cheap, $AU11 for a roll. We had these for dinner a couple of nights as dining out for dinner was far too expensive. Canned drinks are roughly $AU5 a can. On a positive the people are very friendly and very accommodating. If you have some change please give them tips. It’s not customary but they are so helpful and nothing is too much trouble. Overall was a nice stay and will be back again.
Date of stay: August 2019
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147 - 152 of 3,390 reviews
Reviewed 4 September 2019

Another great stay on Denerau with fabulous facilities, staff very friendly and great service. Included breakfast was all we could want! Pools great.
Restaurants a bit expensive but with exchange rate not too bad. Close to Port complex with many good restaurants and shops.

Room tip: Sea views are the best but garden views also good
Date of stay: August 2019
    • Value
    • Location
    • Service
Thank JanineP716
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2019

Have just returned from a week at the Westin Denarau and found every member of the staff that we came across incredibly helpful, sweet and friendly. They went out of their way to help whether it was at reception, porters, breakfast staff, maids - all of them.If it weren't for them I would have to give this place a three star rating because the buildings especially in the public areas are sadly looking tired and worn out.
We had a garden view room which overlooked the Heavenly Spa. It was a pleasant outlook and we spent a lot of time on our balcony. The gardens are kept pristine. The room itself is large and well appointed with plenty of storage space. The bed was comfortable but creaked every time we moved! (We're not overly big!!) The linens were lovely. The bathroom had been patched up and was looking tired. The maids did a great job keeping it spick and span through the week.
The adult pool was ok, but not that inspiring an outlook with the sandstone surround looking worn out and grubby. Some of the mats on the sunloungers have seen better days. The sea side pool was cold - the spa pools also cold when we tried them out. Thank goodness we could use the Sheraton pools - and we did.
Thought $50+ for four Vono beers at the pool a bit expensive!
We ate at Zing on our first night and were a bit underwhelmed by the offerings. Also expensive for what we had.
Breakfast was extensive but cold tea and coffee every day - never had a hot cup of either the whole time. I think maybe they provide too much choice. A bit less and kept warm would be good. Cold bacon, cold pancakes just not that appealing.
I guess you get what you pay for and we did get a good deal for Denarau but next time I'll be spending a bit more and staying elsewhere. The hotel needs an update and soon before it really starts to crumble! Special thanks to the staff who do an awesome job under what must be trying conditions. Come on Westin management - spend some money on this place.

Room tip: Garden view room did have a lovely garden view.
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank flyok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2019

Our second visit to the Westin Denarau and loved it just as much again, the stay from start to finish was faultless, the staff, food and atmosphere make this hotel our first pick, be back again next year bula vinaka

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Sharon K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2019 via mobile

We throughly enjoyed our stay at the Westin. The grounds were immaculate Api one of your gardeners did an amazing job! Even bringing us fresh coconuts. Every single staff member was ready to help and solve issues quickly. Unfortunately our room flooded but the staff dealt with the issue promptly and moved us to another room. From the girls who cleaned our room there attention to detail was impeccable there smiles brighten our day. To all the amazing kitchen staff.
Its unfortunate to see how hard the Fijian people work and how little they are paid its disgusting to think that only a small amount goes to the actual workers and the remainder to the head honchos.
We were disappointed upon leaving that the westin no longer had a Christmas fund for staff, that we would have been happy to contribute to.
This saddened us greatly.
We hope to see the westin Christmas fund back in action when we return next.

Date of stay: December 2018
Trip type: Travelled as a couple
2  Thank LexxNWilz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2019

We wanted to celebrate our Wedding Anniversary but was dissappointed with the room. The bathroom was so dated, the shower handle came off in my hand, ants everywhere in the bath and no exhaust fan. You can see where silicon has been used to stop a leak. The cost of food and drinks are very expensive
On a good note the staff are so friendly and nice and will go out of there way to help you, and i feel sorry for them for the sub standards they have to work with, but they still managed to do a great job

Room tip: I think the best rooms would be on the ocean front and on ground level for older people
Date of stay: August 2019
    • Value
    • Rooms
    • Service
Thank Colin D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SabrinaJoseph, Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 25 August 2019

Hi Colin D,

Thank you for taking the time to write this review. We are truly sorry that your stay was not a memorable one and wish we could have done better to make your Wedding Anniversary special.We have shared your comments with the team.


We hope this will not deter you to come visit us again whenever your travel brings you back to Nadi.


Have a great week ahead.

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