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Laurie C
Sarasota, Florida

A memorable week in paradise !

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
What a lovely and beautiful resort ! The sunrises and sunsets are incredible ! And the people …the kindest, happiest, most helpful people I’ve ever met ! Beautiful pool and the buffet food was the best I’ve had. The coffee shop served up great coffee and pastries. Easy access to the port to go on excursions/boat trips. Truly a very special place. I loved my stay here. Bula Bula! 💕. You have a piece of my heart
Date of stay: May 2024
Trip type: Travelled solo
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Reviews (470)
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Traveller rating
337
67
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6 - 11 of 470 reviews
Reviewed 4 weeks ago

Extremely bad experince. Sheraton should carry out 'Know Your Guest' survey once a booking is carried out, prior to allocating the room for the guest(s). Had a major surgery and was allocated to room 1181.Room was in another block and allocated upstairs. I had to carry my heay suitcase to the allocated room, there was no lift for those that require to use it. It was not easy to find the room and path not well lit. A really horrible experience for me.
Just a kind reminder to the Management of Sheraton Fiji Golf & Beach Resort, receiption should be asking guest(s) if they require assistance. Don't only carry out good hospitality to the Tourists, we the locals didnt come to your Hotel FOC. Be nice to the locals, this country has gone through number of coups and COVID lockdown. We, the locals kept the Tourism Industries stay afloat, so appreciate that small courtsey and consideration be provided. Porter(s) and securities are just standing around like statutes, the least they can do is assist a lady walking past them with heavy a suitcase.

Date of stay: May 2024
Trip type: Travelled on business
1  Thank Lou R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this reviewResponded 4 weeks ago

Bula Vinaka Lou R,

Thank you for staying with us at the Sheraton Fiji Golf & Beach Resort and the invaluable time taken to provide us with your feedback.

I am sorry to hear of the inconveniences you had experienced during your recent stay with us. It is not our intension to make you feel this way, and our team will be in touch with you shortly.

Please do let us know whenever your travels brings you back to Fiji as we look forward to another chance to welcome you back and to ensure you are well looked after.

If there are further concerns you’d like to address, please do not hesitate to reach out to us.

Vinaka,
Yvo Van Dijk
Hotel Manager
Sheraton Fiji Golf & Beach Resort
Sheraton Denarau Villas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I recently stayed in the Pool Access Villas with my daughter and a family friend. The staff throughout the resort were so lovely and the villa itself had more than enough room for the three of us. The breakfast buffet was a great start to every morning and the service was impeccable. We fell in love with the people and their culture and will be returning again soon.

Room tip: Super comfy beds and bedding. Grounds were very well kept and lovely to just wander around.
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank renaylee2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Fantastic resort, great facilities and staff are super kind, polite and hospitable. There was even of the staff Penisoni who spent time explaining how to get to the town and what to do and offered to even help us around when he clocked off his shift if he could. It's a bit expensive but would go back again.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dextercutinha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2024 via mobile

Customer service was terrible, check in was a debacle no one knew what was happening..It’s frustrating paid a lot of $ to stay.. Don’t recommend at all very disappointed definitely not fiji time..
thank you Sheraton Fiji won’t be coming again

Room tip: more training
Date of stay: May 2024
Trip type: Travelled as a couple
Thank Thomas S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this reviewResponded 5 weeks ago

Bula Vinaka Thomas S,

Thank you for staying with us at the Sheraton Fiji Golf & Beach Resort and the invaluable time taken to provide us with your feedback.

I am sorry to hear of the inconveniences you had experienced during your recent stay with us, we will ensure to address this accordingly with our team as teachable moments for improvements moving forward.

Please do let us know whenever your travels brings you back to Fiji as we look forward to another chance to welcome you back and to ensure you are well looked after.

If there are further concerns you’d like to address, please do not hesitate to reach out to us.

Vinaka,
Yvo Van Dijk
Hotel Manager
Sheraton Fiji Golf & Beach Resort
Sheraton Denarau Villas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

The service and attentiveness is second to none. So many pleasant staff to interact with- whether it’s a booking, a drink order or laundry service. Always greeted with a smile, no matter the day or time. Vish does not disappoint! Such a wonderful member of the staff who really listens to what you and your family need/ want when it comes to food, beverages and bookings. He treats my family like an extension of his own. Always a great time staying at the Sheraton Fiji resort Denarau! Bula Vinaka!

Date of stay: May 2024
  • Trip type: Travelled with family
    • Cleanliness
    • Service
Thank Alana R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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