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Reviewed 3 April 2018 via mobile

We have just come back from Royalton and it is safe to say we cannot speak highly enough of the place. Superb resort. Clean and tidy with some of the most attentive staff I have met.
Michelle our housekeeper on level 4 was just an absolute Angel who looked after us so well. Even going the extra mile for my wife's birthday.! Just a total gem. Cannot speak highly enough of her.
We had one disappointing meal in Amardillo but everything else was great.
The Italian and Zen restraunts were our favourites with the buffet being superb too.
Even our 13 year old son who isn't easy to please loved it too.
Great holiday. We will be back.
Once again much love to Michelle.!

Stayed: March 2018, travelled with family
3  Thank Nick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonJamaica, General Manager at Royalton White Sands Resort, responded to this reviewResponded 5 April 2018

Dear Nick T,

It is a thrilling experience to receive this review from you, our valued guest. We are delighted to learn that your vacation experience at Royalton White Sands was a smashing success and that you enjoyed every moment. Thank you very much for making it Royalton White Sands and for the kind mentions that you have made about our employees.

Please convey our thanks to your 13-year-old son for being a wom=nderful Royalton White Sands guests. We are surely awaiting your return for another fantastic vacation experience.



Kind regards,

Luis Elizondo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Very good service..food is too good also..coffee in rooms which is great along with coffee maker..beach was small but we managed..minus all ppl begging for $..my moto i tip where tip is due so dont hustle for it and everyone had same service..alot kids tho if u go to relax maybe find adult one and dont miss meals..its all on schedules..cuba had 24hrs food and drinks not here for those who go out late

Stayed: April 2018, travelled with friends
3  Thank melissa w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonJamaica, General Manager at Royalton White Sands Resort, responded to this reviewResponded 5 April 2018

Dear melissa w,

We are pleased to express thanks to you for choosing to spend your vacation at Royalton White Sands. It is nice to know that you had a great vacation experience with us, one in which you found that our facilities and services very enjoyable and of the highest standards.

The points of concern that you have mentioned have been duly noted and we will be paying close attention t those. In the meantime, the pleasure would be ours to welcome you back to Royalton White Sands for what will surely be another great vacation experience.


Kind regards,

Luis Elizondo
General Manager

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Reviewed 3 April 2018 via mobile

Just returned from the royalton white sands. Couple of minor issues with rooms but reception resolved straight away. We got free upgrade on arrival to honeymoon suite and our butlers Kamal and Ardley were amazing! Restaurant service could be improved, some of the food was served cold and some of our group had a horrendous meal in the steak house. Overall we had an amazing time, our wedding day was absolutely perfect and the wedding department really do bend over backwards for you once you are there.

For those looking for a photographer or videographer we would highly recommend Brian Nejedly. Very relaxed and helpful, efficient communication and a pleasure to work with.

Wedding cake was the most delicious thing I’ve ever tasted and the beach bbq meal on our day was the best meal out of the whole 10 days. We took 3 suitcases full of decor and it was all set up perfectly!

Hope this helps some future brides...I know how stressful it is in the build up to the day

Stayed: April 2018, travelled with family
3  Thank xZOEYx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonJamaica, General Manager at Royalton White Sands Resort, responded to this reviewResponded 4 April 2018

Dear xZOEYx,

Thank you for making it Royalton White Sands for your wedding holiday. It was a pleasure having you as part of our guest population and we use this opportunity to express gratitude for sharing a review about your stay.

Members of my team are happy that everything went according to plan and that your wedding celebrations were simply magical. Thank you kindly for recommending our resort to future brides and we look forward to welcoming you back for your first anniversary celebrations.


Kind regards,


Luis Elizondo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We travel each year over Spring break and this has been our favorite destination thus far!

Pros:
- Design of the resort - breathtaking; love the infinity pool overlooking the beach
- Small enough for excellent, personalized service, but big enough for classy restaurants and entertainment
- The Fitness team was above and beyond expectation!!! Special shout-out to Jeffrey (thousand watt smile!), Darren, and Kevin. Boot camp, yoga, and water aerobics were of high quality. I got a great workout each morning and throughout the day. The guys were encouraging and positive and kept me coming back daily!
- Really enjoyed the Michael Jackson show, the poolside activities, and especially the Easter service - inspiring! Great job, entertainment team.
- Michael, a server at the Italian restaurant, was the best restaurant server we had all week. Kind and extra attentive. Thank you, Michael!
- Omar was a kind beach attendant who walked us over the to Island and offered to take pictures for us. Very kind!
- Really enjoyed all of the restaurants and liked the no-reservation policy (except for Zen). We never had to wait and the food and drinks were delicious.
- Didn't have to battle for chairs - so nice!! Plenty of room around for everyone. Pools were never overcrowded and were kept clean.
- Sailboat ride with "Captain Jack Sparrow" was great! ($40 extra -- worth it!)
- Extra: We did the Luminous Lagoon expedition ($49 pp) -- unique, 5 minutes away -- we liked it!

Cons:
- The red flag was up for the duration of our stay, so no "included water activities" were available to use (ex: kayaks, paddleboards, etc.) We understand that Royalton cannot control the roughness of the ocean -- but I feel like other free activities should be available...or staff should be in the water guided the kayakers on the not-so-rough days. We ended up paying $40 for a fun sailboat ride (not rough! Kayaks would have been fine!)
- Our concierge was more interested in getting her commission from the timeshare-like presentation (wanted $5900 up front + $500 month over 30 years.....not a deal at all!) We asked her to help us make Zen reservations. She kept forgetting, and never followed through. We never received the welcome packet. She was hardly ever at her desk. -- We ended up showing up at Zen at 9:15pm -- and they let us in because three whole tables did not show up for their reservations - so we got lucky and enjoyed the experience!
- As a result of the timeshare presentation, we did receive $140 spa credit to use -- 90 min = $140 (maybe not too bad).

Stayed: March 2018
1  Thank Krisey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonJamaica, General Manager at Royalton White Sands Resort, responded to this reviewResponded 3 April 2018

Dear Krisey1,

It is with pleasure that I express thanks to you for spending your vacation here with us at the beautiful Royalton White Sands. It is great that you have taken time to post such a great review about your stay. Details of your review have been shared among members of the team who have expressed appreciation for your kind words.

The challenges which you have mentioned in the review are duly noted and already we have instituted measures to have them addressed.Thank you for bringing those to our attention.

The entire team here at Royalton White Sands looks forward to welcoming you back for another great vacation experience.


Kind regards,



Luis Elizondo
General Manager

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Reviewed 3 April 2018 via mobile

I am currently at the Royalton White sands.

The kids pool dj just started blasting music. The adult pool is also playing loud different music at the same time.

I love music but hearing different music in each ear is very distracting. It is ruining my vacation.

Stayed: April 2018, travelled with family
2  Thank Rhommer V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonJamaica, General Manager at Royalton White Sands Resort, responded to this reviewResponded 3 April 2018

Dear Rhommer V,

Please accept warm greetings from the management and staff of Royalton White Sands. we are pleased to have you as part of our guest population and we do appreciate your patronage. We are very sorry to learn that you have been negatively affected by operational challenges which we have already moved to address.

It is our hope that you will from now on have a great vacation experience, filled with wonderful memories and fun.

Kind regards,


Luis Elizondo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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