Our room was adequate in size and cleanliness. The reason for the one star is that my husband and I came home late one night to find our room door wide open. The layout of this hotel is such that the rooms are totally accessible to the street and we were terrified having to walk into our room not knowing what or who could be inside. Once we realized that all our belongings were inside and untouched, we went down to the lobby where the girl working seemed perplexed and generally unconcerned. The following day my husband spoke to the manager who had a nonchalant "well what do you want me to do about it" attitude. When my husband simply requested that he wanted the manager to tell him that he and his pregnant wife were safe in his hotel he just replied "I don't know what you want me to say." After the threat of an early checkout, the manager sent someone up to run a scan on the doorlock and determined that the maid was the only one to access the door that day. The manager then told us we would get half off which we were somewhat satisfied with being that we did not get any maid service for the remainder of our stay because we did not feel safe allowing her to come in. Turns out, the manager only felt that half of one day (less than 50 bucks) was adequate compensation for their incompetence and apathy in dealing with the situation. Maybe we watch too much Dateline or are paranoid about our safety being from New York City but I think making a customer feel safe is the bare minimum that these people should have done after this unfortunate incident. Evidently, that is not important to Best Western. Avoid this hotel.
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- Also Known As:
- Best Western Clermont Hotel Cincinnati
- Best Western Cincinnati
- Best Western Hotel Clermont
- Cincinnati Best Western
- Best Western Clermont Cincinnati, Ohio