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Sheraton.com
USD 379
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Free cancellation until 04/11/21
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Free cancellation until 04/11/21
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Reviewed 24 August 2019

We first checked in to the Sheraton Waikiki about 30 years ago and continue to come back tme and time again! We are always made to feel as though we are coming home. Without exception, every one of the hotel staff is warm and friendly with their true spirit of aloha always and sincerely on display! However we arrive, be it taxi, bus or rental car, the Valet's are all ready and waiting with "Welcome back Green Ohana".
We could not get out to the beach fast enough....having the beach AND the pool right out your door is nothing short of amazing! Although the beach can get busy, we find that people watching is nothing short of a "plus", and as long as there is room for us, nothing else matters. As our "kid" is no longer a kid, the adult pool is most definitely the place we spend most of our days. It's truly amazing how a hotel this large can have a pool so peaceful. Any meal/food that we could want is also right there from pizza to burgers, to just about anything; we never even found a reason to leave and had many meals at Hapa's, right by the pool! Their pizza was incredible as was the service & employees right along with their spirit of aloha! I am also not a big drinker but who can resist those little umbrella's? The volcano (I believe that's the name?) became my drink/dessert of choice.
We loved having the catamaran right on the beach and being able to just leave the pool area and walk right over to board. It was so fun, we sailed on it twice.
Leaving the pool/beach area was not an easy thing for us to do but once we left, there was no NEED to go far. I cannot think of anything that is not walking distance.
My husband spent his evenings sitting out on the Lanai with a view of all the lights of Waikiki.
What more can I say? The rooms are so well maintained and the staff is wonderful. The housekeepers are so accommodating and they actually will work with your schedule (?). If we slept in one day or left for breakfast too late, we would call when we got back and there was never an issue.
All in all, our stay was perfect and we can always count on the Spirit of Aloha. What more could we want?

Date of stay: April 2019
    • Value
    • Location
    • Service
2  Thank Naneki0703
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded 24 August 2019

Aloha Naneki0703,

We are so pleased you had an excellent stay at our hotel. Thank you for taking the time to post this wonderful review and for sharing it with future guests. We couldn't be more pleased to read how much you enjoyed everything we have to offer. We look forward to welcoming you again whenever your travels bring you back to our area. Safe travels.

Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2019 via mobile

We had a great experience at the Sheraton Waikiki! Our view was beautiful and all of our needs were taken care of. We loved the daily activities and swimming in the pool, and the beach was a 2 minute walk away. Overall we loved staying here.

Date of stay: August 2019
3  Thank 658asmab
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded 24 August 2019

Aloha 658asmab,

We enjoyed reading your comments and want to thank you for sharing such a pleasant and detailed review. We are delighted you enjoyed everything while you were here. Thank you for your positive feedback. We look forward to your next stay whenever your travels bring you to this wonderful Island!

Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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Reviewed 13 August 2019 via mobile

This was a really memorable visit; I had always wanted to visit the memorials at Pearl Harbor so taking the family to spend a week in Oahu at the Sheraton Waikiki Beach was a great choice. We had two suites club level on the 25th and 26th floor. Despite its scale we found it a great property, superbly well run and very private. The club is essential and very good value. We loved the island and will definitely return. From Europe its a long way but really worth it when you arrive. Oahu is very interesting as well as charming. You will not be disappointed at the Sheraton Waikiki Beach.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank TGLynch
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded 13 August 2019

Aloha TGLynch,

Thank you for your review regarding your stay at the Sheraton Waikiki. It was a pleasure to read we were able to exceed your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. Thank you again for your feedback and we look forward to welcoming you back.

Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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Reviewed 13 August 2019

We came back to the Sheraton Waikiki for a second family reunion trip to Hawaii. My parents have stayed there many times so it's a special place to them. We were less enthused, having had a mediocre stay when we were there in 2016.

I felt like the hotel redeemed itself and think that among the hotel options on Waikiki that this is a solid option. Not super high end luxury, but it delivers a good experience overall.

The main highlights are of course the location, a fun lobby level with shops and restaurants, a relaxing adult pool area with these cool floating bean bag things. Loved the view of Diamond Head from that pool! We also found the staff to be competent and friendly. I used the fitness center a few times and it had a good set of equipment and was not crowded.

For disappointments, the main pool for families/kids is very crowded and it's hard to snatch a good lounge chair. Also had a billing issue where they did not apply the correct discount to the on-premise food and it took a while to get it resolved, although the staff was doing their best to resolve the situation.

If you and your family are staying in Waikiki, this is a great option.

Date of stay: July 2019
    • Value
    • Rooms
    • Service
2  Thank L3713SCsusank
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded 13 August 2019

Aloha L3713SCsusank,

Thank you for your continued loyalty to Sheraton Waikiki. We are glad to know that we are your home away from home whenever you visit our beautiful island. From your interactions during check-in to relaxing at our infinity pool, we are delighted that our excellent associates continue to have a memorable impact on your stay. However, we are also disappointed to learn of the issues you encountered while trying to dine on property, and we will use your feedback to improve our overall guest experience. It was a pleasure accommodating you, and we look forward to many more visits.

Mahalo,
Mari K.
Guest Experience Team

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Reviewed 7 August 2019 via mobile

My family and I had an AWESOME time at the Sheraton Waikiki!!!!! There were 2 seniors (my parents), 3 adult party people (hey, were celebrating my birthday), and my little 6 year old nephew along for the ride.
We ALL stayed in the newly remodeled Ohana suite that had 3 nice sized rooms and two PHENOMENAL Lanai’s with different breathtaking views. The only downside was the one bathroom (between 6 of us), but we made it work and it was huge with a nice large shower and a soaking tub. My dad throughly loved the bidet toilet. Lol.
Included with our suite we were able to use the 30th floor scenic Club lounge where we all had breakfast and coffee each morning and beer/wine and pupu’s in the evening.
We rented a couple cabanas that we’re so relaxing with breathtaking views. The first cabana we got was at the Helumoa pool side (UNIT 2) it was private enough where your not right next to the pool and the views from diamond head were insane!!! We enjoyed ALL DAY here which was nice because our plane landed at 8:30am....way before check in time. The 2nd cabana we purchased was at the Edge adults only Infiniti pool, and again it was an amazing time with the sickest views and excellent pool wait staff and bartenders!!!
It was so nice to have a keiki pool with slides and activities for my nephew and then an adults only pool with bean bag loungers to float carelessly without screaming splashing wild little ones.
There was construction going on at the resort during our stay but was only noticed at the adult pool where they were currently working. It was very loud at times but honestly we totally blocked it out and fortunately they took lunch breaks and were done by 5pm. It was not ideal after spending $250 on a cabana but we were made aware of the construction ahead of time!!!!
The service was excellent all around from the first person I called to book reservations with. They made my birthday special and even gave me a little bag to fill up in they’re gift shop full of sweet little treats.
The location of the resort was perfect!!!! Right on the beach, right next to phenomenal shopping and exquisite restaurants. The drinks at the resort were great but my favorite was going next door to the Royal Hawaiian
Mai Tai Bar. Literally the best Mai Tais EVER (and I live on Maui).
There’s so much more I want to say about the Sheraton. We never had enough time to visit the spa or do half of what we wanted to. Go experience it for yourself. We will be back....

Date of stay: July 2019
Trip type: Travelled with family
3  Thank Shenanigansforsheba
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded 7 August 2019

Aloha Shenanigansforsheba,

Thank you for your wonderful review! It is great knowing that your family had such a terrific time in paradise, and our team loves that we could help make your birthday a success. Thank you again, and all of us here at Sheraton Waikiki look forward to your next visit.

Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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