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Reviewed 24 May 2018

Just spent our 2nd stay at the Reef - lovely hotel; staff were great - especially housekeeping and bar staff. One thing that did disappoint,however, was a 'hidden charge' we noticed on our second last day. We were part of a large group that included young kids, and we spent a fair amount of time around the pool - swimming, eating & drinking. After the last time we spent time there, we noticed an additional charge of $105.00 for "table service" had been added to the bill - this was on top of the $136.00 gratuity also included. Unfortunately, the member in our group that paid the bill didn't mention it to the rest of us until the next morning - when it was too late to query. Our fault for not following up, but I do believe that the charge should've been highlighted in advance. Left it all on a sour note, as we realised we'd probably paid this fee on each previous occasion. Just a reminder to everyone to check your bills!!!

  • Stayed: May 2018, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank walshiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 25 May 2018

Aloha walshiew,

Thank you for your review on TripAdvisor and we are so happy that you came back a second time to visit us. We truly appreciate your comments regarding our staff including housekeeping and bar staff.
Our sincere apologies for this charge that was not explained to you in advance and will bring it up to our F&B managers so that they can make sure to let our customers know of any additional charges.
We hope that you can come back and visit us again and we will be happy to host you at one of our restaurants.

Mahalo nui loa!

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Reviewed 23 May 2018

We stayed for 10 nights and did not want to leave, the staff were amazing the food from the different venues in the hotel were lovely as was the brilliant entertainment. all the staff were very friendly with the rooms well equipped . The rooms with both partial and full views were super, we will be back

Stayed: May 2018
Thank rossb360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 24 May 2018

Aloharossb360,
Mahalo for staying at the Outrigger Reef Waikiki Beach Resort. We are delighted to hear that your 10 nights stay went above expectations. Our central location and host culture are a few reasons why our guests keep coming back. We are glad this is the same for you. Thank you for your kind comments and we look forward to welcoming you again!

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Reviewed 23 May 2018

Great service from the check staff to the bar/pool staff, great room and food was spot on. Central to shopping and restaurants. Great war museum next door and free to enter. We would certainly recommend to all friends to stay here.Keep up the good work.
Only detractor would be the unfriendly, unhelpful staff in the Starbucks in the building

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 433craige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 24 May 2018

Aloha 433craige,
Thank you for staying at Outrigger Reef Waikiki Beach Resort. It is our pleasure to know that you had a great stay, appreciated the service from out hosts, and was able to take advantage of our central location. We apologize for the service you received from the concession shop. We'll pass the comment to their team as feedback for improvement. Mahalo and we look forward to welcoming you back on your next visit.

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Reviewed 23 May 2018

outrigger reef great hotel great location every 1 was really nice and helpful its in the middle of every thing beach food places steak shack every thing you need was there for 1 week and it was a great time very fun i enjoy every moment of it and plus expedia stand was a helpful with booking activity its very fun place to vacation plus there are lots of things to do near the hotel and the food truck area wow fun place to eat near the hotel outrigger reef great stay thanks for a great time

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Service
Thank 202bryanv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 24 May 2018

Aloha 202bryanv,
Thank you for staying at Outrigger Reef Waikiki Beach Resort. It is our pleasure to know that you had a great time while visiting the island. There are a lot of restaurants steps away from the resort and our guests have a variety of dining options. Mahalo and we look forward to to welcoming you back on your next visit.

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Reviewed 22 May 2018

This hotel was exceptional from the moment we checked in to the second we were leaving. Staff was always smiling and very friendly. Heidi our room attendant was exceptional, always greeting us with our name and always making sure our room had everything we needed. Hotel was in a perfect location were you can walk out the back door and right on to the beach. Great pool area as well with three hot tubs. Just be careful going to the excursion desk, they will tell you that you can get a big discount booking with them but then your trapped in a two hour time share.

Room Tip: Ocean view is great because every room has a balony
  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sheri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 24 May 2018

Aloha Sheri J,
Thank you very much for sharing your recent experience at Outrigger Reef Waikiki Beach Resort.We are thrilled to know that your stay was exceptional from arrival to departure. Your commendation about our hosts, particularly Heidi, is much appreciated and we will be sure to share your great feedback. We will address the comment regarding the Activity Desk and time share with their management team. Please do not hesitate to contact us on your next visit so we can provide a much more enjoyable stay. Mahalo Nui Loa!

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