The wife and I were on our first ever trip to Hawaii, and as a Hilton Honors gold member, I naturally chose this property.
I was disappointed right from the point of checking in.
The check in process really soured what otherwise could have been a great stay.
As HH Gold, upgrades are offered when available, however I question why I had to pay $40 per night to upgrade?
If no upgradeable rooms are available when checking in, that's fine, but clearly, there was.
I should have been offered the upgrade, not made to pay for it.
I was also offended and embarrassed that the room I paid to upgrade to was a room for a wheelchair person.
Loved Hawaii, but not my stay at this property.
I am more than happy to have email dialogue with, and give more relevant details to management, if they care enough to contact me.
If not, i'll take this matter to Hilton Corporate and see what they have to say !
We stayed at this property March 28th-30th, and were in room 2039 of the Ali'i tower.More
- Free Wifi
- Breakfast included