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faith1hope2love
Hong Kong, China

An ok place to stay at

4.0 of 5 bubblesReviewed 21 Apr 2024via mobile
Aqua Aloha Surf’s situated in the heart of Waikiki so location wise it’s awesome. There is a new serviced apartment right next to this hotel and many of their residents walk their dogs on the same street (so what I want to say is that the smell of this street could also be somehow unpleasant —- not every single owner cleans up after what their dogs have done). Back to square one, the bus stop’s just a few minutes away and this hotel offers a few hours free parking in the afternoon.

The garbage truck/ police car/ ambulance always woke me up during my stay so a heads-up, ask for the upper floor. There is a water cooler in the lobby so you can fill up your water for free. Coin laundries are also available. Overall it’s an ok place to stay at because of its convenience.

PS: I also grew up in Honolulu myself so if anyone wants to know more about Oahu before you travel, feel free to drop me a line 🤙
Date of stay: January 2024
Room Tip: Ask for the upper floor
Trip type: Travelled as a couple
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Reviewed 3 April 2024

the size of the rooms + the location was the only positive thing about this hotel. The pool is a size of a small pound and the staff is rude. The cleaning staff comes and goes whenever they feel like it, and used our toilet without flushing while "cleaning", it was disgusting. They come every third day, and sometimes they would actually clean, and some days they would just switch bed sheets and towels. Because they clean at any time of the day, we would often have to sit hours in the reception to wait for them to finish even trough we had been gone the whole day.
Would NOT recommend.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Denise A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dedicated Management, Owner at Aqua Aloha Surf Waikiki, responded to this reviewResponded 9 April 2024

Dear deniseaO6972AL,

Mahalo for taking the time to review your stay. Please accept our sincerest apologies for failing to meet the expectations you rightfully had. We always strive to provide the best experience for our guests, and we are disappointed to hear we missed the mark. Your valuable feedback matters to us, and we’ll make sure it reaches our team so that necessary changes can be made. We hope you can give us a second chance to welcome you back for an overall improved stay in the near future.

With Aloha,

Timothy Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2024

Definitely not the nicest hotel but considering the price of everything on Waikiki I assume that this is what should be expected. I’ve paid far less for more. The staff was very friendly and very helpful always. Aside from a bizarre reservation policy that may leave you with something other than what you reserved and trying to resolve this with the staff, I would say we had little to no issues

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Michael B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dedicated Management, Owner at Aqua Aloha Surf Waikiki, responded to this reviewResponded 12 March 2024

Dear Michael,

Thank you for reviewing your stay. While we are glad to know you loved our friendly staff, we are saddened to know that certain aspects weren’t to your liking. We’d make sure to forward your honest feedback to our team so that we can provide an overall improved experience upon your next visit.

With Aloha,

Timothy Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024

This is an old hotel with rooms that are very dated. There is no closet space other than two drawers in the room for your things and those have extra pillows in them. The bed sheets are not ironed, but clean. The pillows are very soft, and the mattress is also very soft. The room has windows that don't keep out the noise and you can hear the trash pickup out on the entire street starting around 3AM till well past 8AM. The pool is incredibly small and does not look like anyone uses it. The staff is very friendly though and will help you out as much as possible. Rooms are cleaned every 3 days but if you need extra stuff, they will bring it up for you. Parking lot is small but adequate and rate is ok. There are no bellmen to help you with your bags. With all this, next time will stay elsewhere.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank R8578TZgs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dedicated Management, Owner at Aqua Aloha Surf Waikiki, responded to this reviewResponded 7 March 2024

Dear R8578TZgs,

Mahalo for taking the time to review our hotel. We apologize that your recent visit to us wasn't as good as you'd hoped it to be. Our guests' satisfaction has always been our number one priority, and we’ll share these shortcomings with our team to make sure your next stay with us is a memorable one.

With Aloha,
Timothy Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2024

Great value for money, great location, friendly and helpful staff, nice pool. Quick check in as well as check out. Plus for letting to leave luggage’s with no extra fee. Overall 10 out of 10. Would highly recommend to family and friends.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pborko664753
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2024

This hotel is a 2star hotel. Older rooms and bathrooms. For the price it's a fair deal. However they didn't include several fees to the total price, which was charged while trying to check-in (parking, double fees, taxes on security deposit??). Small parking lot in basement. I paid for parking, but there were no empty spaces to park. Was told to go park somewhere else, like street parking or at the International Market Place. I'm not complaining about it, since I booked a day before my stay. But if you have time to book early, Aqua Palms or any other hotel in the area is better.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RRojo10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dedicated Management, Owner at Aqua Aloha Surf Waikiki, responded to this reviewResponded 7 March 2024

Dear RRojo10,

Mahalo for reviewing our hotel. We truly appreciate your honest thoughts about your experience with us, and we’d surely relay this to our team so that your next stay with us is better than before.

With Aloha,
Timothy Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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