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Best Western The Plaza Hotel
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of USD 281/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Savings alert! 17% below average rates

The price you found is 17% lower than this hotel's average rate of USD 329/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (1,527)
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Reviewed 12 December 2017 via mobile

After 12 hrs of travel I stayed here for a one night stop before boarding as US Navy Carrier. I got to the desk 10 minutes before 3pm, which is check-in time. I was told the room was not ready and asked to have a seat in the lobby. 30 minutes later I went to the counter to check-in. Finally got my room. Restaurants were close by and I got a good nights sleep. Room did not appear clean. This was the closest hotel to the airport.

Stayed: November 2017, travelled solo
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Best Western The Plaza Hotel, responded to this reviewResponded 13 December 2017

Aloha and Happy Holidays James D,

Thank you for staying at Best Western The Plaza Hotel!

We are glad to have welcomed a service personnel such as yourself to our hotel. We apologize though we were not able to check you into your room in a timely manner and that you mentioned the room did not appear clean. We will look into this.

We thank you again for staying with us, but apologize we were not able to meet your expectations on this stay. We will work towards improving our services.

Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

Convenient location, on bus line. Near McDonalds and D Donuts. Not a noisy hotel even though it's close to airport. Very helpful staff and clean. Have stayed a few times and always good. Restaurant staff a bit slow but attentive.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Best Western The Plaza Hotel, responded to this reviewResponded 12 December 2017

Aloha and Happy Holidays Linda C,

Thank you for returning to Best Western The Plaza Hotel!

We are glad we had the chance to welcome you here and meet your expectations. We are glad our staff was attentive to your needs, but will speak to our restaurant staff regarding their quickness.

Thank you again for staying with and look forward to your next visit!

Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

The quality is exactly what you pay for. It’s actually decent, but there was a lot of construction going on in the parking and it was limited. My room got skipped several times from the cleaning crew, but overall it wasn’t bad.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Rodriguez R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Best Western The Plaza Hotel, responded to this reviewResponded 5 December 2017

Aloha Rodriguez R,

Thank you for staying at Best Western The Plaza Hotel!

We are appreciative of your stay and thank you for the review. Thank you for sharing your concerns and we apologize for the inconveniences you experienced while here. We are working on redoing our roof and preparing it for solar panels. We will look into the cleaning concern you mentioned as this is not our standard.

Thank you again for staying with us and we look forward to welcoming you back again. Happy Holidays!

Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017

What can I say if you have a 1 night layover or need to be near the military bases I highly recommend The Best Western Plaza hotel. Rooms look great recently renovated. Friendly staff and so close to airport and free Wi-Fi. They have free shuttle pickup at airport. Traffic in and out of Waikiki for overnighter just stay here.

  • Stayed: November 2017, travelled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Best Western The Plaza Hotel, responded to this reviewResponded 5 December 2017

Aloha Debbie R,

Thank you for staying at Best Western The Plaza Hotel!

Thank you for taking the time to write a review and share your experiences. As you stated in your review, "What can I say if you have a 1 night layover or need to be near the military bases I highly recommend The Best Western Plaza hotel." We have a great location and free shuttle to the airport for anyone needing a quick layover. Also, "Rooms look great recently renovated. Friendly staff and so close to airport and free Wi-Fi."

Thank you again for your stay and have a Happy Holiday season!

Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

Great for views of the airport, room 1018..street parking to the rear of the hotel, pearl harbour 10 mins away in a car, wakiki 15-25 dependent on traffic..easy to get onto major routes, save a few dollars staying here rather than the really high prices downtown

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Best Western The Plaza Hotel, responded to this reviewResponded 2 December 2017

Aloha Paul H,

Thank you for staying at Best Western The Plaza Hotel!

Thank you for taking the time to share about our hotel. As you mentioned, we do have a great location for attractions in Central Oahu. You said it best, "save a few dollars staying here rather than the really high prices downtown." We do offer rates different than that of Waikiki and so anyone looking to enjoy Hawaii and not deal with all the traffic, we are a great place for that.

Thank you again and look forward to welcoming you back again!

Happy Holidays!

Mahalo,
Brent Kitsu
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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