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Waikiki Resort Hotel
Ranked #41 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed 16 December 2017

I was only in town for a short while, but the location was just perfect enough for me to get around to the beach, grab some delicious food, and a great nights rest before having to hop back on a plane.

  • Stayed: December 2017, travelled solo
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    • Location
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Review collected in partnership with this hotel
Thank 67elliseh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Waikiki Resort Hotel, responded to this reviewResponded 17 December 2017

Aloha 67elliseh,

Thank you for the feedback. We're very happy to hear that you enjoyed your stay with us. We hope to serve you again in the future.

Sincerely,
Guest Relations
Waikiki Resort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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35 - 39 of 1,692 reviews

Reviewed 13 December 2017

After 2 flight transfers we finally reached the property at 1230 am. We were greeted by the desk staff upon checkin. We were informed that since it was our 40th anniversary we were upgraded. To our surprise the upgrade was to a one bed room penthouse suite. We couldn't ave been more delighted. When we reached the room we were even more in awe of the spacious room. There was a kitchenette , living room and bedroom. While at the desk we had asked what our view would be , the clerk answered you are at the top so you will have a view of everything. We went out onto the balcony to discover that we could see the ocean in one direction and mountains in another . Just spectacular ! The property has 2 restaurants , a pool , gift shop and concierge desk . Al staff were friendly and happy to answer all our questions. This was our first time flying internationally anywhere. We were in complete awe of the beautiful Hotel and surroundings. We couldn't have asked for more. We ate in the restaurant in the lobby for our breakfasts which were buffet style and delicious ! We booked a few tours though the concierge desk per Allison who was very helpful and informative. The desk staff helped us with learning the local bus schedule to help us explore the Island on our own. All desk staff were knowledgable and helpful with any questions we had. Dean helped on more than a few times on what to see and where to go.I would definitely recommend this property to anyone . We would stay here a gain if given the opportunity. We hope to one day return to see and do more. This was a trip of a lifetime !!

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Waikiki Resort Hotel, responded to this reviewResponded 14 December 2017

Aloha Pamela W,

Thank you very much for the feedback. We are so glad that you enjoyed your stay with us. We're happy to hear that we were able to make your anniversary a memorable one. We hope to see you again in the near future!

Sincerely,
Guest Relations
Waikiki Resort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

The hotel is old and needs updating, but the location is 2 blocks from Waikiki beach and is a cheap price for the area.
There are lots of restaurants you can easily walk to, or 2 onsite.
Check in was easy. Not many amenities but it served its purpose. I would stay here again as it was clean.

Stayed: December 2017, travelled with family
Thank Denise V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Waikiki Resort Hotel, responded to this reviewResponded 13 December 2017

Aloha Denise V,

Thank you for taking the time to leave a review. We're happy to hear that you enjoyed our convenient location. We hope to serve you again in the future.

Sincerely,
Guest Relations
Waikiki Resort Hotel

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Reviewed 1 December 2017

The swimming pool was too cold and sun never shined on it. Lady in apartment building to the west kept yelling at us and being very vulgar using the "F" word a lot. I realize that neither of these are controllable but a heated pool and hot tub would have been wonderful after a day on the beach.
We were never able to eat at the hotel restaurants as they were not kid friendly.
The website said nearby construction noise, and they were not kidding. It starts early in the morning and is on three sides of the hotel. Incredibly noisy! Don't expect to hear the ocean from the balcony.
Staff is wonderful and very helpful. Location to beach is great, about a 10 minute walk to a place to plop it for the day. Hotel provides beach towels.
A funny chicken on the front lawn that my kids named Pickin the Chicken.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with this hotel
Thank allisuesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Waikiki Resort Hotel, responded to this reviewResponded 6 December 2017

Aloha allisuesue,

Thank you for your review and feedback of our Waikiki Resort Hotel. We will be further investigating some of your concerns to further improve on our overall guest experience. We hope that you enjoyed your stay in Waikiki and we hope that you will join us again soon.

Sincerely,
Guest Relations
Waikiki Resort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

During our stay, we were great.
However, we found that we missed the adapter in the room after check-out.
so we called at the front desk, and someone(man) answered he called back within 12 hours with irritated voice, but we couldn't get any response.
The lost is very small, but we were really disappointed to their attitude.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank N5964WBclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Waikiki Resort Hotel, responded to this reviewResponded 22 November 2017

Aloha and thank you for bringing this to our attention. We will be sure to investigate this concern and rectify our guest service skills for similar situations in the future. We are glad to know that you enjoyed your stay with us in Waikiki and we hope that you will be back again soon.

Sincerely,
Guest Relations
Waikiki Resort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waikiki Resort Hotel

Address: 2460 Koa Avenue, Honolulu, Oahu, HI 96815-3243 (Formerly Waikiki Resort)
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Honolulu
#24 On the Beach Hotel in Honolulu
#29 Family Hotel in Honolulu
#29 Business Hotel in Honolulu
#33 Romantic Hotel in Honolulu
Price Range: $217 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Waikiki Resort Hotel 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
Reputable for its outstanding value and convenience in location, this 275 room hotel is ideally located just steps from famous Waikiki Beach and nearby dining and shopping. This full-service hotel features comfortable guestrooms, meeting rooms, event facilities, two restaurants, a bar lounge, and a swimming pool. Each guest room features air conditioning, 32" flat panel TV, compact refrigerator, coffee-maker, internet access, iron and board, voice mail, and safe. The lobby features complimentary wi-fi access, a business center, and a concierge desk. ... more   less 
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Also Known As:
Waikiki Hotel Honolulu
Waikiki Resort Hotel Hawaii/Honolulu

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